Basic Info

Mohsen Elsayed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Development Specialist at Tabibi 24/7

Experience Details

Business Development Specialist

Business Development

Experienced (Non-Manager)


•Develops and executes a strategy for discovering and securing new business opportunities either locally, regionally, or nationally.
•Develops negotiation strategies by evaluating risks and potentials.
•Assesses potential third part clients in terms of income potential and mission fit.
•Adapts new business strategies in accordance with the types of clients already secured by the company.
•Evaluates, determines, and realizes quarterly business growth goals.
•Represents the company at trade organizations, on committees, and during board meetings, when necessary.
•Creates a business development database in order to evaluate performance and organize client and prospective client information.
•Fosters beneficial relationships with business partners, potential clients, and business contacts in order to attract new business and enhancing organization reputation.
•Closes new business deals by developing and negotiating contracts


Company Details

Tabibi 24/7

Egypt

11-50 employees

Healthcare and Medical Services

N/A

Sep 2017 to present (5 months)
Customer Experience Team Leader at Tabibi247

Experience Details

Customer Experience Team Leader

Administration

Experienced (Non-Manager)

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.


Company Details

Tabibi247

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

http://www.tabibi247.com

Jan 2017 to Sep 2017 (8 months)
Operation Representative at Tabibi247

Experience Details

Operation Representative

Customer Service/Support

Experienced (Non-Manager)

• Assist operations managers in handling enquiries and create customer databases
• Handle office correspondence such as drafting letters and emails to clients on the organization’s behalf
• Take and respond to queries put forth by clients
• Handle any issues that clients may be facing due to service or interruption thereof
• Assist in strategic planning and implementation of programs to meet business goals
• Coordinate activities of different departments such as marketing, sales and human resources
• Handle and maintain insurance policies that support lending relationships with clients
• Perform credit tracking activities and secure forced place insurance by liaising with various departments
• Prepare web banking checks and take appropriate action on returned web banking checks
• Provide assistant to clients with debit and credit card transactions
• Respond to enquiries about account statuses and provide clients with transaction reports
• Review and process transactions pertaining to rendered services
• Maintain internal operational and financial controls to ensure that they meet bank standards
• Proactively identify ongoing issues within the organization and attempt to resolve them on an immediate basis so that they do not affect client-organization relationship
• Communicate new services or additions to existing ones to new and existing clients with a view to convince them to upgrade their accounts


Company Details

Tabibi247

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

http://tabibi247.com/~landing_page

Mar 2016 to Jan 2017 (10 months)
Human Resources Recruitment Specialist at Should Buy Company

Experience Details

Human Resources Recruitment Specialist

Human Resources

Experienced (Non-Manager)

Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports to the rest of the team
Act as a point of contact and build influential candidate relationships during the selection process
Promote company’s reputation as “best place to work”


Company Details

Should Buy Company

Cairo, Egypt

51-100 employees

Marketing and Advertising

http://golden-card.net/

Sep 2014 to Oct 2015 (1 year 1 month)
HR Head at Academic Dimensions of Marketing and Investment for Nations" (student activity)

Experience Details

HR Head

Human Resources

Student

N/A


Company Details

Academic Dimensions of Marketing and Investment for Nations" (student activity)

Cairo, Egypt

facebook\ ADMIN "Academic Dimensions of Marketing and Investment for Nations"

Dec 2014 to Sep 2015 (9 months)
Customer Service Agent at Raya Contact Center

Experience Details

Customer Service Agent

Customer Service/Support

Student

customer service representative who handle customer and satisfy his needs


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacc.com

May 2014 to May 2015 (1 year)
HR Member at Model Of British House Of Commons (student activity)

Experience Details

HR Member

Human Resources

Student

N/A


Company Details

Model Of British House Of Commons (student activity)

Cairo, Egypt

facebook\ MBHC's Best Moments

Oct 2014 to May 2015 (7 months)
PR Member at UPDATE Cairo University (student activity)

Experience Details

PR Member

Administration

Student

N/A


Company Details

UPDATE Cairo University (student activity)

Cairo, Egypt

facebook\ Update CU

Sep 2013 to Jun 2014 (9 months)
Delegate Marketing at UPDATE Cairo University (student activity)

Experience Details

Delegate Marketing

Marketing/PR/Advertising

Student

N/A


Company Details

UPDATE Cairo University (student activity)

Cairo, Egypt

facebook\ Update CU

Feb 2013 to Jun 2013 (4 months)

Education

Bachelor of commerce in Business Administration

Education Details

Bachelor of commerce

Business Administration

The Higher Institute Of Cooperative & Managerial Studies, Egypt

C / Good / 65 - 75%

N/A

N/A

The Higher Institute Of Cooperative & Managerial Studies
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

alharam secondary school

Egypt

2011

B / Very Good / 75 - 85%

N/A

alharam secondary school
2011

Training and Courses

Training/Course Details

MKTG

Jun 2013

Update CU

N/A

Training/Course Details

Soft Skills And Communicaion Skills

Mar 2014

ENJAZ

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalArabicBusinessBusiness AdministrationBusiness DevelopmentBusiness Development SpecialistComputer HardwareCustomer Experience Team LeaderCustomer ServiceCustomer Service AgentDelegate MarketingDutchEnglishHR HeadHR MemberHandles StressHard WorkerHealthcare And Medical ServicesHuman ResourceHuman ResourcesHuman Resources (HR)Human Resources Recruitment SpecialistInternetLeaderMKTGMarketingMarketing And AdvertisingMicrosoft OfficeOperation RepresentativePR MemberProblem SolverPublic RelationRaya Contact CenterSoft Skills And Communicaion SkillsSupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Dutch

Dutch

: Beginner

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Computer Hardware

Computer Hardware

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Public Relation

Public Relation

: Advanced

: Medium

:

1-3 years

Customer Service

Customer Service

: Advanced

: Medium

:

1-3 years

Human Resource

Human Resource

: Advanced

: Extreme - I love it!

:

1-3 years

Business Development

Business Development

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Problem Solver, Handles Stress

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