Basic Info

Zeinab Mohamed Saleh

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Guest Service Agent at SAVOY GROUP - SHARM EL SHEIKH

Experience Details

Guest Service Agent

Administration, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

 Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments

• As a Guest Service Agent I was responsible to answer telephone calls from guests seeking to make or cancel hotel reservations


Company Details

SAVOY GROUP - SHARM EL SHEIKH

Cairo, Egypt

101-500 employees

Hospitality/Hotels

www.savoygroup-sharm.com

Mar 2016 to May 2017 (1 year 2 months)

Education

BACHELORS OF ARTS in TOURISM

Education Details

BACHELORS OF ARTS

TOURISM , TOURIST GUIDING

Ain Shams University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Ain Shams University
2006 - 2009

Certifications

ICDL
Feb 2014

Certificate details

ICDL

Feb 2014

85 out of 100

N/A

ICDL#021214

YAT CENTRE

N/A

Training and Courses

Training/Course Details

HOSPITALITY & AIR TICKETING

Jun 2015

EGYPT AIR TRAINING ACADEMY

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCommunicatorCustomer Support & Business ServicesEnglishFood ServicesGuest Service AgentHOSPITALITY & AIR TICKETINGHard WorkerHospitalityHospitality And Air-ticketingHotelsICDLICDL From YAT CentreMicrosoft OfficePlannerSupportiveTOURISMTOURIST GUIDINGTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

ICDL from YAT Centre

ICDL from YAT Centre

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

hospitality and air-ticketing

hospitality and air-ticketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Support & Business Services

Customer Support & Business Services

: Expert

: Extreme - I love it!

:

3-5 years

GUEST SERVICE AGENT

GUEST SERVICE AGENT

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Communicator, Hard worker, Team Player, Supportive

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