Basic Info

Samir Mandour

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Projects Manager at Xceed Contact Center

Experience Details

Projects Manager

Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

Xceed Contact Center

Egypt

N/A

Information Technology Services, Human Resources , Consumer Services

N/A

Mar 2015 to present (2 years 5 months)
Quality Assurance Senior Analyst at Xceed

Experience Details

Quality Assurance Senior Analyst

Quality

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Human Resources , Outsourcing/Offshoring

N/A

Dec 2014 to Mar 2015 (3 months)
Contact Center Team Leader at Xceed Contact Center

Experience Details

Contact Center Team Leader

Project/Program Management, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed Contact Center

Cairo, Egypt

More then 1000 employees

Information Technology Services, Human Resources , Consumer Services

N/A

Dec 2013 to Dec 2014 (1 year)
HR Trainer at Xceed Contact Center

Experience Details

HR Trainer

Human Resources

Entry Level

N/A


Company Details

Xceed Contact Center

Cairo, Egypt

More than 1000 employees

Human Resources , Information Technology Services, Outsourcing/Offshoring

N/A

Aug 2011 to Dec 2013 (2 years 4 months)

Education

Bachelor in Computer Science and Mathematics in Computer Science

Education Details

Bachelor in Computer Science and Mathematics

Computer Science , Mathematics

Bani swef university, Egypt

C / Good / 65 - 75%

N/A

N/A

Bani swef university
2002 - 2010

Certifications

Certificate details

• CCNA (Cisco Certified Network Associate

Sep 2010

N/A

N/A

N/A

N/A

Certificate details

• IT Essentials (Cisco networking academy)

Oct 2010

N/A

N/A

N/A

N/A

Certificate details

Comptia Network +

Oct 2010

N/A

N/A

N/A

N/A

Certificate details

Fundamentals of Project Management

Nov 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• TTPM certified as a Peer – Mentor from

Jan 2012

Xceedcc Training Dept.

N/A

Training/Course Details

• TTT certified as a Trainer

Feb 2012

Xceedcc Training Dept

N/A

Training/Course Details

Business Writing

Jun 2016

AmCham Egypt - Education & Training -

N/A

Training/Course Details

Project Management Principles

Aug 2016

AmCham Egypt - Education & Training -

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness WritingCall Centre ManagementComptia Network +Computer ScienceConsumer ServicesContact Center Team LeaderCustomer ServiceCustomer-orientedDetails-orientedEnglishFundamentals Of Project ManagementHR TrainerHuman ResourcesInformation Technology ServicesLeaderMS ProjectsMathematicsOffshoringOutsourcingProblem SolverProgram ManagementProjectProject ManagementProject Management PrinciplesProjects ManagerQuality AssuranceQuality Assurance Senior AnalystQuality ControlRecruitment (RPO-BPO-HRO) ModelsSupportTeam ManagementXceed CCNA (Cisco Certified Network Associate IT Essentials (Cisco Networking Academy) TTPM Certified As A Peer Mentor From TTT Certified As A Trainer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

MS Projects

MS Projects

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Team management

Team management

: Advanced

: Extreme - I love it!

:

1-3 years

Recruitment (RPO-BPO-HRO) models

Recruitment (RPO-BPO-HRO) models

: Advanced

: Extreme - I love it!

:

3-5 years

Call Centre Management

Call Centre Management

: Advanced

: Extreme - I love it!

:

3-5 years

Quality Assurance

Quality Assurance

: Intermediate

: High

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Customer-oriented, Problem Solver, Details-oriented

Online Presence

https://www.linkedin.com/in/samir-mandour-a3831161?trk=nav_responsive_tab_profilenon

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