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Samir Zaki Mandour

Project Manager

Cairo, Egypt
  • MS Projects
  • Recruitment (RPO-BPO-HRO) models
  • Call Centre Management
  • Team management
  • Project Management

Work Experience

  • Projects Manager at Xceed Contact Center

    Mar 2015 to present · 3 Years 8 Months
  • Quality Assurance Senior Analyst at Xceed

    Dec 2014 to Mar 2015 · 3 Months
  • Contact Center Team Leader at Xceed Contact Center

    Dec 2013 to Dec 2014 · 1 Years 5 Months
  • HR Trainer at Xceed Contact Center

    Aug 2011 to Dec 2013 · 2 Years 1 Months

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Education

  • Bachelor in Computer Science and Mathematics in Computer Science

    Bani swef university - Egypt 2002 to 2010 · 8 Years

Skills
Tools and Fields of Expertise

  • MS Projects
  • Recruitment (RPO-BPO-HRO) models
  • Call Centre Management
  • Team management
  • Project Management
  • Quality Assurance

Languages

  • Arabic

    Fluent
  • English

    Intermediate

Training & Certifications

  • Finance for Non-Financial

    American Chamber of Commerce in Egypt · 2017
  • Leadership For Managers

    Dale Carnegie-Egypt · 2017
  • PMP

    AUC · 2017
  • Project Management Principles

    AmCham Egypt - Education & Training - · 2016
  • Business Writing

    AmCham Egypt - Education & Training - · 2016
  • Fundamentals of Project Management

    2015
  • • TTT certified as a Trainer

    Xceedcc Training Dept · 2012
  • • TTPM certified as a Peer – Mentor from

    Xceedcc Training Dept. · 2011
  • • IT Essentials (Cisco networking academy)

    2010
  • Comptia Network +

    2010
  • • CCNA (Cisco Certified Network Associate

    2010