Fatima Elshalakani

English SupervisorFull Time

Travel AgentFull Time

• Job Details:As aTravel Sales Specialist i was responsible to create bookings as well as meet or exceed incoming call, sales per hour, conversion and quality standard goals as set by the management team. Adding to that creat reservations Establish rapport with customers, determine their needs.. manage travel requirements made for business or holiday and i was  provididing tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services. Responsibilities: Plan and sell transportations, accommodations, insurance and other travel services. Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.. Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers.. Book transportation, make hotel reservations and collect payment/fees.. Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Deal with occurring travel problems, complaints or refunds.. Attend travel seminars to remain updated with tourism trends.. Enter data into our software and maintain client files. Network with tour operators.. Maintain statistical and financial records.. Meet profit and sales .

Customer services and sales representativeFull Time

• Job Details:  As a customer service and sales representative agent for Sirius Xm, i was responsible for receiving calls regarding our customer's accounts as well as the quality of the call, handling the call in a timely manner using effective communication engaging the prospective customer to sell client product and services ( siriusXm radios) Additional responsibilities for the position include: Continually maintain a working knowledge of our client's products, services and promotions Maintain high quality standards while making recommendations according to customer's needs Keep records of customer interactions, recording details of inquiries, complaints, and comments as well as actions taken Consulting with existing customers to recommend a variety of products and services to meet their needs Ensure a positive customer experience by educating customers on the features and benefits of additional services. Listen and respond to customers to resolve issues in a friendly and professional manner Update customer accounts accurately and efficiently