WAEL ABDEL SALAM ABO TALEB

A assistant sales operation Manger and contractsFull Time

• Job Details:Interview and follow all internal and external customer request  Participate in the development of all forms of contracts and work to modify and discussed legally Participate in the development of payment systems for each project prior to its opening Is responsible for the monitoring and control of process units Book Responsible for reviewing all contracts signed before being approved by CEO. Following up all contracting team members Through putting attendance, vacations schedule providing them with updates by weekly basis.. Receive, Review the daily transactions for all company branches. Prepare the Monthly KPI Reports Targets , achievements

A senior account advisor acting as a team leader (supporting the directory inquiry account of UAE)Full Time

• Job Details:• Managing the daily activities and performance of the account advisors. • Provide, deliver the leader ship skills and guidance to team members • Monitor the transactions to ensure that the QA standards are met • Managing the difficult calls by acting as a first line of escalation. • Receive all the customers complain cascading with the concerned parities. • Communicate with WFM for any changes to schedules and breaks as well. • Generate; send the agreed report to SV as per his requirements. • Hold the one to one meeting with the account advisors to discuss the feedback on monthly assessment results

Customer Service Representative ( UAE offshore Dep).Full Time

• Job Details:1. Responsible for handling external inquiries. Main objective to find out an accurate information which is fitting customer requests through using Etisalat database and the slandered policy of the corp