Basic Info

Name: Delyanna Navyanty

Professional Experience: 15 years

Location: Medan, Indonesia

Highest Education: Diploma

Career Level: Experienced

Work Experience

Personal Assistant to General Manager at Mercure City Centre Hotel Abu Dhabi, United Arab Emirates

Experience Details

Job Title: Personal Assistant to General Manager

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: 1. Read morning news online daily related to hotel, accommodation and transportation and distributed to the attention of the management.
2. Conducted research about guest profiles in order to properly respond to guest feedback online for and on behalf of the General Manager/the Management.
3. Composed, typed and distributed meeting notes, routine correspondence and reports.
4. Replied and followed up the incoming and outgoing emails.
5. Updated the attendance record for the Executive Office
6. Developed, organized and maintained files within the Executive Office.
7. Meeting arrangements and prepared presentations for the management meetings.
8. Maintained the daily, weekly, monthly and yearly agenda of the General Manager.
9. Project tracking, reports compiling and coordination with the management in distributing the information internally and externally.
10. Attended telephone calls, gave information, and took messages for the General Manager.
11. Ensured the sufficient stock of printing and stationery within the Executive Office.
12. Scheduled the daily Duty Manager for the hotel and ensured that the Duty Managers carried out the responsibility accordingly.
13. Conducted rooms inspection daily to ensure that the rooms are in tip-top condition, as well as oversaw the cleanliness of the public area and notified the concerned department on any findings.
14. Actively involved in the environmental program by ACCOR, Planet 21, for the hotel to achieve the target set by the Head Quarter.
15. Prepared monthly guest feedback reporting to the Head Quarter

Company Details

Name: Mercure City Centre Hotel Abu Dhabi, United Arab Emirates (multinational)

Location: Abu Dhabi, United Arab Emirates

Size: 101-500 employees

Industries: Hospitality/Hotels

Website: http://www.accorhotels.co./gb/hotel-0662-mercure-abu-dhabi-centre-hotel/index.shtml

Sep 2014 to Aug 2015 (11 months)

Executive Secretary to General Manager at Iberotel Miramar Al Aqah Beach Resort, Fujairah, United Arab Emirates

Experience Details

Job Title: Executive Secretary to General Manager

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: 1. Composed, typed and distributed meeting notes, routine correspondence and reports
2. Prepared correspondence such as memorandums, letters, and complaints responses for and on behalf of the General Manager
3. Screened, replied and followed up the incoming and outgoing emails on behalf of the General Manager during his absence and whenever required
4. Handled hotel’s main email and forward the incoming emails to the concerned departments
5. Coordinated room reservation requests for the special guests from the Head Quarter with the Rooms Division
6. Coordinated the birthday celebration and gifts for the Senior Management with the HR team
7. Updated the attendance record for the Executive Office
8. Organized and maintained files within the Executive Office
9. Meeting arrangements and presentations for the top management
10. Maintains the daily, weekly, monthly and yearly agenda of the General Manager
11. Travel arrangement for the General Manager in coordination with the Sales & Marketing office and Human Resources Department
12. Project tracking, reports compiling and coordination with the top management in distributing the information internally and externally
13. Preparation and renewal of contracts for the In-house Entertainers
14. Attended telephone calls, gave information, and took messages for the General Manager
15. Prepared complimentary or paid vouchers upon the request from the Sales & Marketing office, Rooms Division and sponsorship for the clients with the approval from the General Manager
16. Ensured the sufficient stock of printing and stationery within the Executive Office
17. Scheduled the daily Duty Manager for the hotel and ensures that the Duty Managers carry out the responsibilities accordingly
18. Side duties such as:
• Performed as Secretary, Book Keeper, Event Organizer and Public Relations for Miramar Environmental Management System
• Proof read and reviewed the editorials, graphic designs, printing materials and Press Release drafts from the outsource Marketing partner company and internal Marketing department.
• Person in contact for the media publishing offers addressed to the General Manager
• Assisted Human Resources Department with creative works such as creating quarterly basis newsletter, designing flyers, posters, badges, etc.
• Worked closely with Human Resources Department as ideas contributor for internal events organized by Human Resources Department as well as to assist the HR team in organizing the events/activities