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loay eldin abo bakr elsayed saleh

An Expert Aftersales Promoter - Lexus

Jeddah, Saudi Arabia

Work Experience

  • Service Operation GM (Acting) - Lexus H/OFull Time

    abdul latif Jameel Motors

    Feb 2017 - Present -8 yrs, 4 months

    Saudi Arabia , Jeddah

    • Job Details:1-Support Lexus after sales head - SGM - in daily operation activities: a) Monitoring monthly achievement progress against approved budget b) Conducting daily conference meeting for all centers across KSA to gather feedback from service & parts managers regarding any obstacles in their daily activity. c) Arranging between head office & centers to achieve smooth operation and avoid any stoppage in daily job flow. 2- Responsible for implementation JS (Jameel Standard) in all Lexus centers across KSA & monitoring quarterly progress to achieve target set from top management for evaluation the centers. 3- Person in charge evaluating monthly KODAWARI B&P program in Lexus centers across KSA & raise up quarterly report to TMC. 4- Regularly conducting training center to assure that the approved training plans are compatible with Lexus demand. 5- Assisting in design incentive policies for all Lexus service & parts staff according to their job role & daily activities. 6- Review quarterly all centers' profile & revise manpower and assets accordingly 7- Support in revising all the insurance companies' contracts to clear up the unpaid amounts & reactivate suspended accounts or even establish a new contract for attracting more traffic to body shop workshops. 8- Keep the duties & responsibilities of Equipment & Facility Manger as is under the direct supervision of service operation GM title. 9- Assist in all service marketing plan for Lexus After Sales especially body & paint section.
  • Equipment & Facility ManagerFull Time

    abdul latif Jameel Motors

    Saudi Arabia , Jeddah

    • Job Details:1-Ensure equipping standards among centers are aligned and maintenance standards are compiled to ensure they are in serviceable condition for optimum utilization. 2- Support in new service center project's equipment order and electro mechanic specifications (through approved suppliers). 3- Supervise the installation of new equipment and ensure training is provided on maintenance requirement to centers. 4- Assist in the negotiation of the best acquisition price from suppliers. 5- Coordinate with equipment supplier to rectify all service equipment related problems in all our service centers promptly to minimize the lay over period 6- Maintain constant updates in latest equipment technology to identify and recommend repair/service equipment, tools and SST to improve productivity. 7- Provide technical specifications on equipment (space & installation, electro-mechanical requirements) for new construction or renovation projects. 8- Support in design of new center layout to achieve smooth & effective workflow & maximize utilization of Space 9- Coordinate with Paint suppliers & manufacturers on quality and major service support related matters. 10- Unify all Lexus staff uniform as per yearly basis. 11- Coordinate with FOD (Field Operation Department) in all new activities applied in all Lexus centers across KSA. 12- Monthly Meeting with all Lexus Centers managers (service & parts) to review the month performance & review the closing achievements.
  • Equipment & Facility ManagerFull Time

    abdul latif Jameel Motors

    Saudi Arabia , Jeddah

    • Job Details:1-Ensure equipping standards among centers are aligned and maintenance standards are compiled to ensure they are in serviceable condition for optimum utilization. 2- Support in new service center project's equipment order and electro mechanic specifications (through approved suppliers). 3- Supervise the installation of new equipment and ensure training is provided on maintenance requirement to centers. 4- Assist in the negotiation of the best acquisition price from suppliers. 5- Coordinate with equipment supplier to rectify all service equipment related problems in all our service centers promptly to minimize the lay over period 6- Maintain constant updates in latest equipment technology to identify and recommend repair/service equipment, tools and SST to improve productivity. 7- Provide technical specifications on equipment (space & installation, electro-mechanical requirements) for new construction or renovation projects. 8- Support in design of new center layout to achieve smooth & effective workflow & maximize utilization of Space 9- Coordinate with Paint suppliers & manufacturers on quality and major service support related matters. 10- Unify all Lexus staff uniform as per yearly basis. 11- Coordinate with FOD (Field Operation Department) in all new activities applied in all Lexus centers across KSA. 12- Monthly Meeting with all Lexus Centers managers (service & parts) to review the month performance & review the closing achievements.
  • Service ManagerFull Time

    abdul latif Jameel Motors

    Jan 2014 - Feb 2015 -1 yr, 1 month

    Saudi Arabia , Jeddah

    • Job Details:1-Manages Service operations in the Center in terms of facility, manpower and service marketing to achieve targets in areas of customer satisfaction, customer retention, gross service sales and net profit by adhering to the company mission, vision and values and applying the operating standard procedures in center’s operation ( service & parts ) 2- Manage the center after sales activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring. 3- Supervises the service team – especially service advisors - accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate them to achieve peak productivity. 4- Identified the service operations manpower requirement and ensure that required number of qualified staff are placed and hired in the service operations to meet company productivity standards. 5- Monitor and evaluate the daily performance of the service teams – especially reception team - to ensure that the center business performances are met by taking corrective action in conjunction with the center management, whenever required. 6- Maintain service and parts coordination through the conduct of monthly staff meetings with service staff and Parts Department to ensure high quality service standards are met. 7- Establish annual staff training programs by carrying out a regular staff performance appraisal activity to maintain employee retention and satisfaction. 8- Responsible for contributing to the achievement of revenue, profit, man-hour sales, GDI and increase customer retention through efficient distribution plans for the service operations, effective after sales marketing campaign and high operation productivity
  • Education

    • BA in Mechanical Engineering - Marine Engineering

      Alexandria University (ALEXU)

      Jan 1993 - Jan 1998 - 5 yr

    • High School - Other

      Damanhour Military School

      Jan 1993 

    Skills

    • Automation
    • Automotive - Customer Service
    • Microsoft Office
    • Accounting - Service
    • Internet Research
    • AutoCAD

    Languages

    • English

      Advanced

    Training & Certifications

    • Compliance Champion Training

      Abdul Latif Jameel Training Center·2017
    • Body & Paint Program Course

      Training Center - Bahrain·2017
    • Financial Seminar

      NEXA Autocolor·2014
    • Microsoft Excel 2010

      Abdul Ltaif Jameel Training Center·2014
    • Guest Delight 101

      Abdul Latif Jameel Training Center·2010
    • Body & Paint Training Estimation Course

      Abdul Latif Jameel Training Center·2009
    • Paint Defects

      NEXA Autocolor·2009
    • Retail Advisor - Level 1

      Bahrain Training Center·2001
    • Advance Course EFI & TCCS

      Training Center - Bahrain·2000
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