KM
Khadija Solaiman Mohamed
Main Executive Secretary and Translator at Archirodon Constructions (Overseas)
New Cairo, Cairo, EgyptWork Experience
Personal Assistant for the company group CEOFull Time
- Job Details:1. Reading, monitoring and responding to the principal's email, 2. Answering calls and handling queries, 3. Preparing correspondence on the principal's behalf, 4. Commissioning work on the principal's behalf, 5. Liaising with staff, clients, etc., 6. Managing the principal's electronic diary, 7. Booking meetings, 8. Organizing travel and preparing complex travel itineraries, 9. Attend meetings on your boss's behalf 10. Writing minutes and taking dictation, 11. Planning, organizing and managing events, 12. Managing a budget, 13. Attending events/meetings as the principal's representative, 14. Conducting research on the internet, 15. Writing reports, executive summaries and newsletters, 16. Preparing presentations, 17. Preparing papers for meetings, 18. Managing and reviewing filing and office systems, 19. Updating websites, 20. Typing documents, 21. Sourcing and ordering stationery and office equipment, 22. Managing projects, 23. Managing an Assistant
Main Executive Secretary and TranslatorFull Time
Archirodon Constructions (Overseas)
Jun 2011 - Present -14 yrs, 1 month
Egypt , Cairo
- Job Details:1. Main executive secretary for all Regional Managers: Finance and Administration, Controls, Contracts, Tendering, Procurement and Electromechanical. 2. Open, sort, stamp and distribute incoming correspondence, including faxes and emails. 3. Maintain filling system for all company correspondence, internal and external. 4. Maintain filling system for each Project and Tender establish by Archirodon Group (Archirodon Construction Overseas/American International Contractors Inc./American International Special Projects). 5. Meet and greet visitors at all levels of seniority. 6. Main Translator for all Departments. Translate all correspondences In and Out: English-Arabic and vice versa / French-English and vice versa. 7. Main Technical Translator for Tenders and correspondences: French-English and vice versa. 8. Handle all office logistics, including travel arrangements and hotel reservations for Regional Managers, outside consultants and Clients, also develop detailed itineraries of visits and travel arrangements. 9. Perform all secretarial duties.
Office Manager for the Director of the Architecture DepartmentFull Time
Dar Al-Hadasah
Feb 2008 - Oct 2010 -2 yrs, 8 months
Egypt , Cairo
- Job Details:1. Personal secretary for him. 2. Open, sort, and distribute incoming correspondence, including faxes and emails. 3. Perform daily duties such as answering telephones, handling questions, directing and referring inquiries to appropriate the office and screening, proofreading, sending faxes, scanning materials, and distributing mail. 4. Arranging all meeting, inside Dar and outside (Marriot hotel, Four Seasons Hotel,,,etc) 5. Preparing Meeting agenda. 6. Notify participants of meeting dates, times and locations. 7. Writing Minutes of meeting and distribute it to all meeting attendees. 8. Handel all meeting requirement: food and beverages, projectors, screens, computers, flipchart and photocopier machine. 9. Maintain filling system for all company correspondence, internal and external. 10. Maintain filling system for each Project and Proposal establish by Dar Group. 11. Maintain filling system for Mr. Joseph’s personal work and personal papers. 12. Handle all office logistics, including travel arrangements and hotel reservations for Managing Director, outside consultants and any client will assist at any workshop at Dar and develop detailed itineraries of visits and travel arrangements 13. Attend all workshops with consultants and clients inside and outside Dar. 14. Meet and greet visitors at all levels of seniority. 15. Dealing with incoming mail on behalf of the Managing Director. 16. Participate in all meetings and workshops on the project of expanding the Holy Mosque in Mecca, as executive secretary of the project, in the presence of members of the Dar Al-Handasah and members of the Foreign Ministry and the Interior Ministry of the Kingdom of Saudi Arabia and a delegation of faculty members of the Saudi royal engineering universities. 17. Working as personal assistant for all department guests from: - Ministry of the Kingdom of Saudi Arabia. - All Faculty members of the Saudi royal engineering universities. - Perkins and Will Company: an architectural firm established in Chicago. - Al-Rash Germany Company: an architectural firm for interior designs and specialist in outdoor’s umbrellas and air-conditions. - Bartenbach L’ichlabor Australian Company: competent partner in light and lighting design – daylight and artificial lighting.
Customer Satisfaction SpecialistFull Time
Link Misr International (Manufactures of Storage Systems)
Jan 2007 - Jan 2008 -1 yr
Egypt
- Job Details:1. Establish and implement two processes Customer Satisfaction and Customer Complain. 2. Be responsible for proactive, ongoing communications with current clients in order to identify the needs/issues of our clients and find necessary solutions. 3. Conduct customer satisfaction survey transactional after each order. 4. Analyze transactional survey monthly for installed orders to measure average of satisfaction monthly. 5. Create technical report which is related with field quality issue on areas of satisfaction and dissatisfaction 6. Follow up with top management the corrective actions taken to increase customer satisfaction. 7. Build customer satisfaction database. 8. Handle all documentation for received complains by registering it at Complaint Log. 9. Follow up complain with the responsible department/departments and determine the root cause for it and issue Corrective Action Request with actions to eliminate this root cause. 10. Communicate with customers the corrective actions taken by Link Misr management and measure his satisfaction on the solutions provided. 11. Maintain customer satisfaction and complain files according to established policies and procedures. 12. Coordinate and provide administrative support for inter and intra-departmental meetings. 13. On a monthly basis, help coordinate and prepare information for the top management committee meeting. 14. Reserve and schedule the meeting room and arrange other meeting logistics. 15. Notify participants of meeting dates, times and locations. Review and prepare the agenda in cooperation with the Quality & Organization Excellence Director. 16. Review and prepare the agenda in cooperation with the Quality & Organization Excellence Director. 17. Research questions and issues raised by Committee members pertaining to Customer Satisfaction processes, complaint documentation, and related matters. 18. Attend meetings and take notes or minutes as requested. 19. Give presentations regarding specific items and/or respond to questions related to areas of assignment during the meetings.
Education
Faculty of literature - French section in French section
Ain Shams University (ASU)Jan 2000 - Jan 2006 - 6 yr
High School - Thanaweya Amma
St. Joseph French SchoolJan 1999
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Advanced
Training & Certifications
Diplôme in French language “Alliance Francaise”
St. Joseph French School·2000