Basic Info

Amr Yehia

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Call Center agent at National Bank of Egypt

Experience Details

Call Center agent

Customer Service/Support

Experienced (Non-Manager)

- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports


Company Details

National Bank of Egypt

Cairo, Egypt

More than 1000 employees

Banking

www.nbe.com.eg

Jan 2016 to present (1 year 7 months)
Sales Representative at Piraeus Bank Egypt

Experience Details

Sales Representative

Sales/Retail

Experienced (Non-Manager)

- Achieve assigned sales targets in order to contribute to the sales volumes / revenues.
- Develop new markets and customers with in the assigned territory to enhance sales volumes/ revenues.
- SellingProduct to Acquire New Customers in order to increase the Customer database with the Right mix of Profile.


Company Details

Piraeus Bank Egypt

Cairo, Egypt

More than 1000 employees

Banking

www.abkegypt.com

Oct 2015 to Jan 2016 (3 months)
Enterprise Specialist at Orange

Experience Details

Enterprise Specialist

Customer Service/Support

Experienced (Non-Manager)

- Develop documentation related to database, configuration, requirements, and training.
- Develop and maintain troubleshooting and solution process and procedure documentation in order to build and enhance the knowledge base.
- Develop relationships with business units, external consultants and vendors.
- Experience in maintenance, support, configuration, implementation. Of business applications (i.n,CRM,Siebel,CX,IN,and other enterprise business applications) .


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

www.Orange.eg

May 2014 to Oct 2015 (1 year 5 months)

Achievements


Member of University student union Chairman of students board in secondary school 2 medals in swimming

Education

Bachelor of Commerce in business administration

Education Details

Bachelor of Commerce

business administration

The Higher Institute of Cooperative and Managerial Studies, Egypt

B / Very Good / 75 - 85%

Accounting and business administration

i studied 2 years in faculty of law at Ain shams university from 2008 to 2010 then transferred to shift the career

The Higher Institute of Cooperative and Managerial Studies
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ibn Khaldun secondary school

Egypt

2008

C / Good / 65 - 75%

N/A

Ibn Khaldun secondary school
2008

Training and Courses

Training/Course Details

English

May 2010

Middle East Research and Futuristic Studies Center Ain shams University

Finished English course at Middle East Research and Futuristic Studies Center Ain shams University from 2009 to 2010

English at MODLI
Jan 2014

Training/Course Details

English

Jan 2014

MODLI

Ministry of defence language institute ( MODLI )

Training/Course Details

ICDL

Sep 2013

Ain Shams University

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

ArabicBankingBusiness AdministrationBusiness DevelopmentBusiness Services - OtherCall Center AgentCreativeCustomer ServiceCustomer SupportEgyptEnglishEnterprise SpecialistEuropeHard WorkerICDLInternetMicrosoft OfficeOrangeOrganizerProblem SolverReadingRetailSalesSales RepresentativeShrimpSupportSupportiveSwimmingTechnology

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Banking

Banking

: Expert

: Extreme - I love it!

:

1-3 years

Customer support

Customer support

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Creative, Organizer, Problem Solver, Supportive

Online Presence

amr.talat64@yahoo.comamr.talat.yehia@mail.com

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