Basic Info
Mohamed Eltomy
6 years
Giza, Egypt
Bachelor's Degree
Experienced
Work Experience
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Quality assurance executive at Al mosafer
Experience DetailsQuality assurance executive Quality Experienced (Non-Manager) N/A Company DetailsAl mosafer (multinational) Egypt 501-1000 employees Travel and Tourism N/A
Apr 2017 to present (5 months)
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Senior quality specialist at Sutherland global services
Experience DetailsSenior quality specialist Customer Service/Support Experienced (Non-Manager) N/A Company DetailsSutherland global services (multinational) Alexandria, Egypt N/A Consumer Services N/A
Nov 2015 to Mar 2017 (1 year 4 months)
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Trainer at Xceed
Experience DetailsTrainer Customer Service/Support Experienced (Non-Manager) N/A Company DetailsXceed (multinational) Egypt N/A Telecommunications N/A
Nov 2013 to Nov 2015 (2 years)
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CUstomer service agent at Xceed
Experience DetailsCUstomer service agent Customer Service/Support Experienced (Non-Manager) N/A Company DetailsXceed (multinational) Egypt N/A Telecommunications N/A
Oct 2011 to Nov 2015 (4 years 1 month)
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Temp Team leader at Xceed
Experience DetailsTemp Team leader Customer Service/Support Manager N/A Company DetailsXceed (multinational) Egypt N/A Consumer Services N/A
Apr 2015 to Nov 2015 (7 months)
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CUstomer service agent at Etisal international
Experience DetailsCUstomer service agent Customer Service/Support Experienced (Non-Manager) N/A Company DetailsEtisal international Egypt N/A Telecommunications N/A
Apr 2011 to Oct 2011 (6 months)
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CUstomer service agent at Telecom egypt
Experience DetailsCUstomer service agent Customer Service/Support Experienced (Non-Manager) N/A Company DetailsTelecom egypt Egypt N/A Telecommunications N/A
Jun 2010 to Sep 2010 (3 months)
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Education
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Bachelor's Degree in English language
Education DetailsBachelor's Degree English language Beni Suef University, Egypt B / Very Good / 75 - 85% N/A N/A Beni Suef University
2006 - 2010
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Mazghona Egypt 2006 A / Excellent / 85 -100% N/A Mazghona
2006
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Certifications
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TTT
Nov 2013
Certificate detailsTTT Nov 2013 N/A N/A N/A
N/A |
Training and Courses
Training/Course DetailsTrain the trainer as a trainee Nov 2013 Xceed N/A |
Last update 10 days ago.
Profile Skills and Keywords
AdaptiveAl MosaferArabicCUstomer Service AgentConsumer ServicesCustomer CareCustomer ServiceEnglishEnglish LanguageFamilyFlexibleFriendsHard WorkerHonestICDLLeaderProblem SolverQualityQuality AssuranceQuality Assurance ExecutiveQuality ControlSenior Quality SpecialistSupportSupportiveSutherland Global ServicesTTTTelecommunicationsTemp Team LeaderTrain The Trainer As A TraineeTrainerTrainingTravel And TourismXceedSelf-assesed Skills
Fields of Expertise
Quality
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Training
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customer care
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Key Skills
Leader, Hard worker, Problem Solver, Flexible / Adaptive, SupportiveOnline Presence
