
Radwa Essam
Strong experience in administration
Heliopolis, Cairo, EgyptWork Experience
Admin AssistantFull Time
Sesame Club Nursery
Oct 2014 - Present -10 yrs, 8 months
Egypt , Cairo
- Job Details: Monitor the day‐to‐day financial operations, including payment of fees and monthly reports of outsourcing services. Managing monthly expenses through software system and hardcopy signatures. Adding payments onto the system and ensure children’s accounts are clear, concise and up to date. Collecting the late and pending payments during the month. Processing Cash Salaries. Guiding the employees to ensure that all agreed Policies and Procedures are maintained at all times. Dealing with enquiries with Customers (Calls or walk-in) and employees. Administrating Events and collecting its fees. Maintain accurate and up to date records for all children including attendance registers and emergency contact numbers etc. Responsible for archiving and filing system related to employees and children database (average 300 kids). Assessing Office Supplies, Collecting consumables and Branch supplies.
English TeacherFull Time
Sheraton Heliopolis Language Schools
Sep 2013 - Jul 2014 -10 months
Egypt , Cairo
- Job Details: Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests. Observe and evaluate children's performance, behavior, social development, and physical health. Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety. Teach basic skills, Prepare children for later grades. Prepare, administer, and grade tests and assignments to evaluate children's progress.
Admin AssistantFull Time
Computer Troubleshooters
Feb 2009 - Sep 2012 -3 yrs, 7 months
Egypt , Cairo
- Job Details: Handling & scheduling all GM’s appointments, meetings, accurately and according to his priorities and periodically. Meetings arrangements, taking minutes, follow up on actions taken on due dates and send reminders prior to the next meeting to take actions. Managing correspondences with major contracts inside and outside Egypt. Working closely with Marketing Manager, attended the EFDA 2008 event. Act as a liaison between the GM and employees. Handling VIP customers in terms of calls, complaints, requests received by our office. Check and organize daily in/out mail received to the GM Office. Review documents prior to GM receipt for accuracy. Follow up to ensure all required Reports are submitted in time frames. Any other duties assigned by General Manager.
Customer serviceFull Time
Computer Troubleshooters
Sep 2007 - Jan 2009 -1 yr, 4 months
Egypt , Cairo
- Job Details: Responsible for answering customer’s inquiries through Phone or Walk-in. Keep up to date with the products and services offering. Positively contribute in up selling of products & Value Added Services to maximize company revenue. Accurately record all details of customer inquiry for statistical and analytical Purposes. Report out of pattern inquires as appropriate to next level of management and forward customer inquiries requiring special assistance or escalation.
Education
Bachelor's Degree in English Literature
Ain Shams University (ASU)Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
futures language schoolsJan 2003
Languages
English
FluentArabic
FluentFrench
Intermediate