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Radwa Essam

Strong experience in administration

Heliopolis, Cairo, Egypt

Work Experience

  • Admin AssistantFull Time

    Sesame Club Nursery

    Oct 2014 - Present -10 yrs, 8 months

    Egypt , Cairo

    • Job Details: Monitor the day‐to‐day financial operations, including payment of fees and monthly reports of outsourcing services.  Managing monthly expenses through software system and hardcopy signatures.  Adding payments onto the system and ensure children’s accounts are clear, concise and up to date. Collecting the late and pending payments during the month.  Processing Cash Salaries.  Guiding the employees to ensure that all agreed Policies and Procedures are maintained at all times.  Dealing with enquiries with Customers (Calls or walk-in) and employees.  Administrating Events and collecting its fees.  Maintain accurate and up to date records for all children including attendance registers and emergency contact numbers etc.  Responsible for archiving and filing system related to employees and children database (average 300 kids).  Assessing Office Supplies, Collecting consumables and Branch supplies.
  • English TeacherFull Time

    Sheraton Heliopolis Language Schools

    Sep 2013 - Jul 2014 -10 months

    Egypt , Cairo

    • Job Details: Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests.  Observe and evaluate children's performance, behavior, social development, and physical health.  Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety.  Teach basic skills, Prepare children for later grades.  Prepare, administer, and grade tests and assignments to evaluate children's progress.
  • Admin AssistantFull Time

    Computer Troubleshooters

    Feb 2009 - Sep 2012 -3 yrs, 7 months

    Egypt , Cairo

    • Job Details: Handling & scheduling all GM’s appointments, meetings, accurately and according to his priorities and periodically.  Meetings arrangements, taking minutes, follow up on actions taken on due dates and send reminders prior to the next meeting to take actions.  Managing correspondences with major contracts inside and outside Egypt.  Working closely with Marketing Manager, attended the EFDA 2008 event.  Act as a liaison between the GM and employees.  Handling VIP customers in terms of calls, complaints, requests received by our office.  Check and organize daily in/out mail received to the GM Office.  Review documents prior to GM receipt for accuracy.  Follow up to ensure all required Reports are submitted in time frames.  Any other duties assigned by General Manager.
  • Customer serviceFull Time

    Computer Troubleshooters

    Sep 2007 - Jan 2009 -1 yr, 4 months

    Egypt , Cairo

    • Job Details: Responsible for answering customer’s inquiries through Phone or Walk-in.  Keep up to date with the products and services offering.  Positively contribute in up selling of products & Value Added Services to maximize company revenue.  Accurately record all details of customer inquiry for statistical and analytical Purposes.  Report out of pattern inquires as appropriate to next level of management and forward customer inquiries requiring special assistance or escalation.
  • Education

    • Bachelor's Degree in English Literature

      Ain Shams University (ASU)

      Jan 2003 - Jan 2007 - 4 yr

    • High School - Thanaweya Amma

      futures language schools

      Jan 2003 

    Skills

    • Customer Service
    • Adminstration
    • Accounting

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate
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