Ehab Mohey Mohey

Customer Service ManagerFull Time

• Job Details:1. Ensure the day-to-day effectiveness of the Customer Care team by ensuring that all systems and procedures are followed, and customer expectations are met in a timely and professional manner. 2. Support the team with day to day operations and ensuring staff training. Maintain a positive “can do” attitude and maintain the team spirit, manage and motivate the team. 3. Manage any customer complaints monitor the performance of operations; and provide progress and status reports. 4. Generate daily status reports and investigate any deviation and implement corrective action. Generate and updating documents in order to keep management fully informed. 5. Review operational procedures and develop a “best practice” culture. Ensure all procedures are adhered to and promptly to the notice of management. 6. Ensure counting development and improvement in Customer Satisfaction and keep and maintain all relevant customer record CRM. 7. Implementation of a robust data management system to ensure recording of essential information for each owned/inventory asset. 9. Monitor the effectiveness of pre-handover inspections, ensure feedback is followed up and escalated where necessary. 10. Manage the process for the handing over of properties to Customers; ensuring the customer receives a professional handover of their property. 11.Responsible for Annual and strategic Plan . 12.Manage daily operations (Follow up performance and productivity for operation team). 13.Manage contracts SLA (response and fix time). 14.ATM, Notebooks, PBX, and NW saving. 15.Work shop developing. 16.Responsible for Target achieving. 17.Responsible for Staff variable. 18.Manage training new staff for both soft and hard skills . 19.Managed ISO process . 20.Manage escalation channel and customer complain. 21.Responsible for tools availability and calibration. 22.Responsible for parts and equipment for stock availability. 23.Manage for quality assurance test. 24.Responsible for Internal and external customer satisfaction. 25.Responsible for Internal Auditor.

Technical Project ManagerFull Time

• Job Details:1.Manages customer project delivery • Revenue as detailed in Impact section • Large/ moderately complex/ local or sub-region • Medium/ high risk • Medium complexity legal and commercial issues 2. Manages project financials including P&L • Meets or exceeds Solution Opportunity Approval and Review (SOAR) approved budgets • Provides reliable financial forecasts to HP Services (HPS) management 3. Manages business development • Identifies and develops new opportunities on current project • Supports qualification and opportunity assessment for large and moderately complex opportunities • Acts as opportunity manager for medium to high risk deals 4. Manages client relationships • Manages mid to upper level client delivery relationships • Frequently represents the organization to external customers/clients 5. Manages project team • Manages internal as well as external resources with a team size less than 20 people • Mentors and encourages skill development of project team members • Provides performance review input and indication of area of development for team members

Workshop supervisorFull Time

• Job Details:Duties: SW and HW support for Diebold ATM , Notebook, monitors, printers, drivers, motherboards, logic for AS/400, and mainframe set. Component level support. •Responsible for quality assurance test. •Training new staff. •Customer satisfactions and customer complain.