Ebtehal Atef

Office ManagerFull Time

• Job Details:• 2013 - Present working as CEO -Office Manager at Fusion Group for publishing & educational services, which is already has many branches in Egypt & in the most countries in gulf area (Dubai, Kuwait, Doha & Oman).  I have a good experience in Arranging Travel tickets, Visas & Accommodation, Organizing & Maintaining Diaries & Making Appointments, Dealing with Incoming Emails & Often Corresponding on Behalf of the Manager, Organizing & Attending Meetings & Ensuring the Manager Well Preparation & have the ability to be involved in Decision-Making Processes & a have the ability to deal with any other tasks related to administration work.  Supporting manager in performing management functions such as staffing, training and expanding business plans.  Communicating with the administration Department for company’s branches in gulf area to enhance work efficiency.  Investigating and resolving customer’s issues and complaints regarding operational matters – Handled all queries and client feedback in a professional manner.  Assisting the manager in recruiting diligent professionals, committed to high principles of service and performance.  Documenting & preparing reports on management & information systems to present it to manager.  Communicating with the supported team & implement the organizational guidelines, standards and policies & handling most of complex administration tasks.  Preparing reports on employee’s attendance & absence to present it to Finance team.  Designing and coordinating training programs for employees in order to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm.  Maintaining cordial relations with other staff and assisted them in resolving their issues.  Ability to manage multiple-tasks & all complicated duties of organization  Supervising and monitoring staff activity, working conditions

Call Center AdvisorFull Time

• Job Details: 2008-2009 worked as Call Center Agent at Prelaunch for U.A.E account in Egypt (Offshoring department).  2009-2011 worked as Call Center Agent at Trade Line Support department.  2011-2013 worked as Call Center Advisor at CRM (Customer Relation management) department

Telesales Agent Full Time

• Job Details: Worked as Telesales Agent for insurance transaction. , organizing the meetings for the sales team & make schedule for their visits to the cleints