Basic Info

Sami El desuqui

8 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Trainer at Convergys

Experience Details

Trainer

Customer Service/Support

Manager

Make reservation for hotels and flight,train agents about how to handle and satisfy customer service


Company Details

Convergys

Giza, Egypt

501-1000 employees

Consumer Services

Na

Jan 2012 to present (5 years 9 months)
Customer support professional at Convergys/Stream

Experience Details

Customer support professional

Customer Service/Support

Experienced (Non-Manager)

Receiving calls to make reservation for Hotel And Flights .satisfy customers by handling their requests and resolve their needs.


Company Details

Convergys/Stream (multinational)

Giza, Egypt

501-1000 employees

Consulting Services

Expedia.es/Convergys.com

Jan 2011 to present (6 years 9 months)
Quality at Convergys

Experience Details

Quality

Customer Service/Support

Experienced (Non-Manager)

Coach agents in how to speak with the customer , Action plan for outliers by listening to the calls and coach them by demonstrating areas of improvement and try to improve it during the time and the calls


Company Details

Convergys

Giza, Egypt

501-1000 employees

Consumer Services , Telecommunications

Espedia.es/Convergys.com

Jul 2016 to present (1 year 3 months)
Coach for successful agents at Convergys

Experience Details

Coach for successful agents

Quality, Training/Instructor, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Convergys

Giza, Egypt

501-1000 employees

Telecommunications, Training and Coaching, Consumer Services

N/A

Jan 2017 to present (9 months)
Coach for successful agents at Expedia

Experience Details

Coach for successful agents

Quality, Training/Instructor, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Expedia

Giza, Egypt

501-1000 employees

Telecommunications, Training and Coaching, Consumer Services

N/A

Mar 2017 to present (7 months)
Trainer at Convergys

Experience Details

Trainer

Customer Service/Support

Experienced (Non-Manager)

Trainer for Spanish,Arabic,Hebrew and Turkish Teams


Company Details

Convergys

Giza, Egypt

501-1000 employees

Consumer Services

Na

Dec 2011 to present (5 years 10 months)
Tour leader at Galaxia

Experience Details

Tour leader

Customer Service/Support

Experienced (Non-Manager)

Handling customer excursion


Company Details

Galaxia

Cairo, Egypt

501-1000 employees

Consumer Services , Travel and Tourism

Na

Jun 2008 to Dec 2011 (3 years 6 months)

Achievements


language certification en Spanish language

Education

Faculty of language and translation in Language

Education Details

Faculty of language and translation

Language

Al Azhar University, Egypt

A / Excellent / 85 -100%

Spanish language,spanish art

N/A

Al Azhar University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al edwa institute

Egypt

2004

B / Very Good / 75 - 85%

Na

Al edwa institute
2004

Certifications

Certificate details

Cervantes institute

May 2006

7 out of 10

N/A

N/A

Spanish language

N/A

Amadeus flight
Apr 2015

Certificate details

Amadeus flight

Apr 2015

9 out of 10

N/A

N/A

Diplomatic

N/A

Training and Courses

Training/Course Details

Trainer the trainer

Jul 2016

Diplomatic

Train the trainer

FoF at Convergys
Jun 2013

Training/Course Details

FoF

Jun 2013

Convergys

How to be facilitator not a trainer

Training/Course Details

English course

Mar 2014

Future technology

English course

Training/Course Details

Amadeus flight

Jan 2017

Convergys

Amadeus flight

Training/Course Details

English course

Jun 2016

Harvest

English course,conversation

Training/Course Details

Coach for Successful agents

Mar 2017

Convergys

Coach for successful agent /how to give trust for your agents during the coaching feedback, how to be facilitator.

Training/Course Details

Coach for successful agents

May 2017

Concvergys

N/A

Training/Course Details

Time management

Apr 2017

Convergys

N/A

Training/Course Details

Quality Customer Interaction

Jun 2017

Convergys

Five development principles of Quality Customer Interaction

Training/Course Details

Emotional Intelligence

Apr 2017

Expedia

How to read the other people and how to influence in them , Using the emotional intelligence to teach agents

Training/Course Details

Adult Learning

Jan 2017

Expedia & Convergys

The perfect way to teach the adults and how to give the perfect feedback and the best way to treat with them.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adult LearningAmadeusAmadeus FlightArabicBusiness DevelopmentCall Center Customer SupportCervantes InstituteCoach For Successful AgentsCommunicatorCompany Web SiteConsulting ServicesConsumer ServicesConvergys/StreamCustomer ServiceCustomer Support ProfessionalCustomer-orientedEmotional IntelligenceEnglishEnglish CourseFoFInternetLanguageNegotiatorPresenterQualityQuality AssuranceQuality ControlQuality Customer InteractionRetailSalesSmart WorkerSpanishSupportSupportiveTeachingTelecommunicationsTime ManagementTour LeaderTourisnTrainerTrainer The TrainerTraining And CoachingTraining FieldTraining& TeachingTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Company web site

Company web site

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Amadeus

Amadeus

: Intermediate

: High

:

1-3 years

Fields of Expertise

Tourisn

Tourisn

: Expert

: Extreme - I love it!

:

3-5 years

Call center customer support

Call center customer support

: Expert

: Extreme - I love it!

:

5-7 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

5-7 years

Training& Teaching

Training& Teaching

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Negotiator, Presenter, Customer-oriented, Supportive

Online Presence

Sami.Ibrahimeldesuqui@gmail.comSami_ibrahimeldesuqui@yahoo.com

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