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Maged Nabih Rizkalla

Hotels & Lodging, Customer Service

Heliopolis, Cairo, Egypt

Work Experience

  • General ManagerPart Time

    Baron Cairo

    Jan 2024 - Present -1 yr, 6 months

    Egypt , Cairo

    • Job Details:well known reputed property at Cairo opposite Le Baron Empain Palace Achievements YTD Establishing and starting their first branch of their projected chain BISTRO restaurant Renovating The Terrace café structure and menus YTD revenue increase vs. set budget by 18%
  • Hotel ManagerFull Time

    Boudl Hotels & Resorts

    May 2019 - Present -6 yrs, 2 months

    Saudi Arabia , Riyadh

    • Job Details:Looking after and lead day to day operation set targets and plans, monitoring set forecast and drive revenues accordingly. Achieve agreed projects and ensure all related Quality & standards in-place. Monitoring and support team achievements and trainings Look after corporate reports and communications with head office and owners. Leading guests’ satisfaction through all media channels as well as web bookings (booking.com 8.8 out of 10 – Expedia 4.6 out of 5) ensure all related health, safety and HACCP procedures in-place and strictly followed with all related coaching and training aspects. Achieved above 8,6% incremental profit from set budget during Covid-19 crisis for 2020.
  • Hotel ManagerFull Time

    Rohanou Beach Resort & Ecolodge

    Jul 2015 - Apr 2019 -3 yrs, 9 months

    Egypt , Aswan

    • Job Details:Involved in running & coaching the daily hotel operation from all aspects, Sales, Marketing, Contracting, Administrations, Rooms Operation, F&B Operation, Chrystal and HACCAP implementations, Finance, Revenue, yielding & Operational aspects, Quality assurance & Inspections, Provisions & Projects as well as looking after Governmental & Public Relations. The Resort is rated and prized with the best Hotel Certificate award from Holidaycheck, Booking.com in 2015/2016, Certificate of Excellence 2016 form Tripadvisor. Rohanou is considered as one of the best diving spot in the Red Sea district.
  • Front Office ManagerFull Time

    Hilton Doha

    Jun 2014 - Jul 2015 -1 yr, 1 month

    Qatar , Doha

    • Job Details:309 Keys inventory Brigade of 57 Team Members / 5 Managers Looking after & Involved in all related front office operational requirements. ( Executive Floor, Airport Services & Transportation, Recruiting, team building, training, investigations & disciplines, managing operation, financial aspects, budgeting, guests services & CRM, Quality Insurance audit, Salt )
  • Education

    • Bachelor's Degree in Social Work

      Cairo University (CU)

      Jan 1989 - Jan 1993 - 4 yr

    • High School - Thanaweya Amma

      Secondry Military School

      Jan 1989 

    Achievements

    Hotels Openings & Preopening Head Of Green Committee Associations - Kuwait

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner

    Training & Certifications

    • Hilton University

      Hilton International Worldwide Educational Center·2015
    • Oz's Prensipals

      Hilton International Worldwide·2014
    • 5 Choices

      Hilton International Worldwide·2014
    • Idea's

      Yielding Center Jumeirah Group ·2012
    • Management Stress

      PRO Training Institute UAE·2009
    • Utell / Pegasus Course

      Rotana ·2005
    • Management Awerness Program (MPA)

      Hilton International ·2004
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