Maged Nabih Rizkalla
Hotels & Lodging, Customer Service
Heliopolis, Cairo, EgyptWork Experience
General ManagerPart Time
Baron Cairo
Jan 2024 - Present -1 yr, 6 months
Egypt , Cairo
- Job Details:well known reputed property at Cairo opposite Le Baron Empain Palace Achievements YTD Establishing and starting their first branch of their projected chain BISTRO restaurant Renovating The Terrace café structure and menus YTD revenue increase vs. set budget by 18%
Hotel ManagerFull Time
Boudl Hotels & Resorts
May 2019 - Present -6 yrs, 2 months
Saudi Arabia , Riyadh
- Job Details:Looking after and lead day to day operation set targets and plans, monitoring set forecast and drive revenues accordingly. Achieve agreed projects and ensure all related Quality & standards in-place. Monitoring and support team achievements and trainings Look after corporate reports and communications with head office and owners. Leading guests’ satisfaction through all media channels as well as web bookings (booking.com 8.8 out of 10 – Expedia 4.6 out of 5) ensure all related health, safety and HACCP procedures in-place and strictly followed with all related coaching and training aspects. Achieved above 8,6% incremental profit from set budget during Covid-19 crisis for 2020.
Hotel ManagerFull Time
Rohanou Beach Resort & Ecolodge
Jul 2015 - Apr 2019 -3 yrs, 9 months
Egypt , Aswan
- Job Details:Involved in running & coaching the daily hotel operation from all aspects, Sales, Marketing, Contracting, Administrations, Rooms Operation, F&B Operation, Chrystal and HACCAP implementations, Finance, Revenue, yielding & Operational aspects, Quality assurance & Inspections, Provisions & Projects as well as looking after Governmental & Public Relations. The Resort is rated and prized with the best Hotel Certificate award from Holidaycheck, Booking.com in 2015/2016, Certificate of Excellence 2016 form Tripadvisor. Rohanou is considered as one of the best diving spot in the Red Sea district.
Front Office ManagerFull Time
Hilton Doha
Jun 2014 - Jul 2015 -1 yr, 1 month
Qatar , Doha
- Job Details:309 Keys inventory Brigade of 57 Team Members / 5 Managers Looking after & Involved in all related front office operational requirements. ( Executive Floor, Airport Services & Transportation, Recruiting, team building, training, investigations & disciplines, managing operation, financial aspects, budgeting, guests services & CRM, Quality Insurance audit, Salt )
Education
Bachelor's Degree in Social Work
Cairo University (CU)Jan 1989 - Jan 1993 - 4 yr
High School - Thanaweya Amma
Secondry Military SchoolJan 1989
Achievements
Hotels Openings & Preopening Head Of Green Committee Associations - Kuwait
Skills
- Hotel & Loading
- guest services
- Windows, Windows Microsoft Package applications
- Opera Package (Hotel Management Operating system)
- Rooms Division Operation
- Training / Coaching & Assessment
- Customer Relations
- Customer Satisfaction
- Customer Care
- Hotel Management
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Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
Hilton University
Hilton International Worldwide Educational Center·2015Oz's Prensipals
Hilton International Worldwide·20145 Choices
Hilton International Worldwide·2014Idea's
Yielding Center Jumeirah Group ·2012Management Stress
PRO Training Institute UAE·2009Utell / Pegasus Course
Rotana ·2005Management Awerness Program (MPA)
Hilton International ·2004