Basic Info

Ahmed Selim

10 years

Cairo, Egypt

Diploma

Manager

Work Experience

Store Manager at Fine Living

Experience Details

Store Manager

Sales/Retail, Customer Service/Support

Manager

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.‎
• Ensure high levels of customers’ satisfaction through excellent service.‎
• Complete store administration and ensure compliance with policies and procedures.‎
• Maintain outstanding store condition and visual merchandising standards.‎
• Report on buying trends, customer needs, profits etc.‎
• Protects employees and customers by providing a safe and clean store environment.‎
• Completes store operational requirements by scheduling and assigning employees; ‎following up on work results.‎
• Keeping track of stock and ordering through computerized systems.‎
• Controlling budgets and costs.‎
• Organizing sales promotions and in-store and exhibition events.‎
• Propose innovative ideas to increase market share.‎
• Conduct personnel performance appraisals to assess training needs and build career ‎paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc.).‎
• Be a shining example of well behavior and high performance.‎


Company Details

Fine Living

Maadi, Cairo, Egypt

11-50 employees

Furniture , Textile and Clothing

N/A

Dec 2015 to present (1 year)
Store Manager at Istikbal Egypt

Experience Details

Store Manager

Sales/Retail

Manager

• Follow, support and enforce company policies and procedures by Istikbal Egypt.
• Partner with the Store Management team to enhance the customer experience consistent with company image and standards.
• Plan, develop and execute strategic prospecting to increase associate and store profitability.
• Follow up with customers to ensure quality customer service.
• Assist in opening and closing the store.
• Encourage and develop fellow associates to achieve their goals along with goals of the showroom.
• Perform additional functions that may be assigned at the discretion of management.
• Measure and monitor sales figures and make any needed adjustments for individual and/or group selling strategies.
• Maintain current knowledge of competing stores.
• Maintain store records and documentation, including sales data; accounts payable and receivable information; petty cash accounts; employee performance, timekeeping, and HR records; and consumer issue documentation.
• Figure weekly commissions and send data to payroll department.


Company Details

Istikbal Egypt (multinational)

Cairo, Egypt

501-1000 employees

Furniture

N/A

Jul 2011 to Nov 2015 (4 years 4 months)
Salesman at Istikbal Egypt

Experience Details

Salesman

Sales/Retail

Experienced (Non-Manager)

• Ensure that each Istikbal Egypt customer has an informative and positive experience through the utilization of superior customer service and knowledge of the Istikbal Egypt product offerings.
• Responsible for arranging displays, putting up any point-of-sale information, doing physical inventory counts and assisting the store manager with orders.
• Ensuring customer satisfaction before and after the sale.
• Meet individual sales goals and contribute to the stores overall sales goals through the demonstration of professional sales skills.
• Qualify candidates utilizing specific discovery questions.
• Enhance the customer shopping experience by providing an exciting and memorable guest service interaction.
• Maintain records of customers who do not make a purchase and follow up as needed.
• Maximize store promotions and marketing initiatives.
• Maintain a positive working relationship with all sales associates and management
• Ensure the Istikbal Egypt Store always represents a professional atmosphere.


Company Details

Istikbal Egypt (multinational)

Cairo, Egypt

501-1000 employees

Retail, Furniture

N/A

May 2008 to Jul 2011 (3 years 2 months)
Customer Care at Spinneys Egypt

Experience Details

Customer Care

Customer Service/Support

Experienced (Non-Manager)

• Manage customer queries effectively.
• Effectively manage float and change requests by cashiers.
• Handles customer complaints and communicates to the departments in the supermarket.
• Main responsibilities verify safe contents.
• Ensures following the five stage customer service process.
• Deals with refunds efficiently and effectively raise any concerns with Duty Manager.
• Ensures customers complaints are dealt effectively and pass on any relevant information to be followed up on.
• Answers the phone politely.
• Ensures cash is handled in a smooth effective manner.
• Is aware of all security issues by being alert and vigilant at all times.
• Confirms with Front End Manager administrative tasks to be done.
• Ensures products are returned often and fresh immediately.
• Follows Spinneys Policy and Procedures.


Company Details

Spinneys Egypt (multinational)

Cairo, Egypt

501-1000 employees

Retail

N/A

Aug 2006 to May 2008 (1 year 9 months)
Assistant Manager at Burger King

Experience Details

Assistant Manager

Customer Service/Support

Experienced (Non-Manager)

• Assists General Manager in interviewing, hiring, orienting and evaluating Team Members.
• Trains Team Members in all aspects of restaurant operations.
• Keeps restaurant clean using the sanitation program
• Keeps product quality and customer service as an ongoing priority. Resolves customer complaints as required.
• Assists General Manager with preventive maintenance program.
• Completes all administrative duties and assigned checklists on the shift.
• Maintains good team morale through effective communication.
• Maintains costs according to budgets.
• Follows disciplinary practices according to company policy and labor laws.
• Assures that the policies and procedures of Burger King Corporation are implemented.
• Maintains costs according to budgets.


Company Details

Burger King (multinational)

Cairo, Egypt

101-500 employees

Food and Beverage Production

N/A

Jan 2006 to Jul 2006 (6 months)

Education

College Diploma in management

Education Details

College Diploma

management

the high institute of management and cooperation studies, Egypt

B / Very Good / 75 - 85%

N/A

N/A

the high institute of management and cooperation studies
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

.

Egypt

2001

B / Very Good / 75 - 85%

N/A

.
2001

Certifications

Time Management
Jul 2010

Certificate details

Time Management

Jul 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Time Management

Jul 2010

Istikbal

N/A

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

ArabicAssistant ManagerBurger KingBusiness DevelopmentCommunicationCustomer CareCustomer ServiceEnglishFood And Beverage ProductionFurnitureGymHard WorkerInnovativeIstikbal EgyptLeaderManagementMicrosoft OfficeOrganizerRetailSalesSalesmanSpinneys EgyptSportsStore ManagerSupportTeam PlayerTextile And ClothingTime ManagementReadingRidding Horse

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Communication

Communication

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Innovative, Team Player

Online Presence

https://www.facebook.com/ahmed.slem.77?refid=13&_ft_=top_level_post_id.984001701666270:tl_objid.110692162330566:thid.100001693476848

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