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Tarek Amin Mohamed

Head Teller at First Abu Dhabi bank- FAB

Agouza, Giza, Egypt

Work Experience

  • Head TellerFull Time

    First Abu Dhabi bank- FAB

    Jun 2014 - Present -11 yrs

    Egypt , Cairo

    • Job Details:Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions -Approves checks for payment -Adjusts customer complaints -Examines TELLERS' reports of daily transactions for accuracy. -Consolidates and balances daily transactions, using adding machine and computer

  • Senior Sales Full Time

    Honda Egypt

    Feb 2014 - Jun 2014 -4 months

    Egypt , Cairo

    • Job Details:Approach and assist new customers that enter the dealership lot - Perform walk-around with customer and demonstrate features of suitable automobiles - Ensure the customer understands the vehicle’s operating features, warranty and paperwork - Reports to the sales manager regarding objectives, reviews, analyses, and planned activities - Attends training and sales meetings offered by the dealership and manufacturers - Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales

    • Credit Agricole

    • Universal Teller.Full Time

      Jan 2009 - Jan 2013 -4 yrs

      Egypt

      • Job Details:Universal Teller. (12/2010 : 1/2013) - Ensure providing high quality of service to all bank customers. - Ensure high control over the cash area. - Assist tellers in their daily operations. - Train and develop staff skills. - Abide by all Banks' (CBE + Compliance) policies and procedures and all related Compliance regulations  Relationship Assistant. Starting (01/2009 : 12/2010) Responsible for achieving & delivering my preset targets at end of year. Responsible for increasing branch cliental base by conducting in / out door calls to potential clients. Ensure handling and covering al customer service requirements to ensure services Excellency. Responsible of the Customer Service Area, acting as a preparer to key-in data needed to the system. Perform the maker function for all customer service required maintenance

    • Universal Teller.Full Time

      Jan 2009 - Jan 2013 -4 yrs

      Egypt

      • Job Details:Universal Teller. (12/2010 : 1/2013) - Ensure providing high quality of service to all bank customers. - Ensure high control over the cash area. - Assist tellers in their daily operations. - Train and develop staff skills. - Abide by all Banks' (CBE + Compliance) policies and procedures and all related Compliance regulations  Relationship Assistant. Starting (01/2009 : 12/2010) Responsible for achieving & delivering my preset targets at end of year. Responsible for increasing branch cliental base by conducting in / out door calls to potential clients. Ensure handling and covering al customer service requirements to ensure services Excellency. Responsible of the Customer Service Area, acting as a preparer to key-in data needed to the system. Perform the maker function for all customer service required maintenance.

  • • Contact center & customer service memberFull Time

    Misr Logistics

    Jan 2008 - Jan 2009 -1 yr

    Egypt , Giza

    • Job Details:• Contact center & customer service member. Handling customer requests & sending e mails to the required teams. Starting (01/2008) Tracking shipments by all the customer data. Make communication with both destination & origin. Notifying the customer with all the needed data about transit time, hub, in addition to the cost plus offering him the suitable way for sending his shipment depending on its nature & the cheapest way. As per sales we are authorized to offer the customer to have an account with us, offering him the suitable deal according to the kind of his shipment & its number. Arranging appointments with customers to receive their shipments, & to receive a call or a visit from their team or the sales members.

    • Education

    • Bachelor degree of Tourism and Hotels in Tourism guidance department)

      Higher Institute for Specific Studies"

      Jan 2002 - Jan 2006 - 4 yr

    • Bachelor degree of Tourism and Hotels in Tourism guidance department)

      Higher Institute for Specific Studies"

      Jan 2002 - Jan 2006 - 4 yr

    • Bachelor degree of Tourism and Hotels in Tourism guidance department)

      Higher Institute for Specific Studies"

      Jan 2002 - Jan 2006 - 4 yr

    • Bachelor degree of Tourism and Hotels.( in Tourism guidance department

      Higher Institute for Specific Studies

      Jan 2002 - Jan 2006 - 4 yr

    Skills

    • Customer Service
    • Sales
    • Automotive Sales
    • Purchasing

    Languages

    • English

      Advanced

    Training & Certifications

    • Teller certificate

      Cairo Center·2011

    • CRM Course

      Cairo Center·2010

    • Super Service Course

      Cairo Center·2010

    • Unit Link Course

      Allianz ·2010

    • Unit Link Course

      Allianz·2010

    • Bancassurance Course

      Allianz ·2010

    • Basic certificate

      Cairo Center·2009
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