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fatma mohamed moustafa

office manager at control union egypt

Cairo, Egypt

Work Experience

  • office manager Full Time

    control union egypt

    Jan 2012 - Present -13 yrs, 6 months

    Egypt , Alexandria

    • Job Details:• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. • Open, sort, and distribute incoming correspondence, including faxes and emails . • File and retrieve corporate documents, records, and reports. • Greet visitors and determine whether they should be given access to specific individuals. • Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. • Prepare agendas and make arrangements for committee, board, and other meetings. • Make travel arrangements for executives. • Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records. • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. • Attend meetings in order to record minutes. • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors. • Manage and maintain executives' schedules. • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. • Set up and oversee administrative policies and procedures for offices and/or organizations. • Helps prepare office budget, recording office expenditure and managing the budget; • organising the office layout and maintaining supplies of stationery and equipment; • Follow up the cargo from the country of origin to the final destination. ( in case ) & shipping lines, dealing with custom clearer. • promoting staff development and training;
  • office manager Full Time

    premiere le reve hotel and spa ( sahel hashesh )

    Mar 2005 - Dec 2011 -6 yrs, 9 months

    Egypt , Red Sea

    • Job Details:• Alert manager about cancelations or new meetings . • organising the office layout and maintaining supplies of stationery and equipment; • Follow up the cargo from the country of origin to the final destination. ( in case ) & shipping lines, dealing with custom clearer. • Purchase and maintain adequate supplies of all office stationery within the budget provided. • Provide administrative and clerical support to departments or individuals. • Speak to customers , supply and co-workers using clear, appropriate and professional language.. • Manage travel and schedule. • Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands • Partner with HR to maintain office policies as necessary • Organize office operations and procedures • Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time • Manage contract and price negotiations with office vendors, service providers and office lease • Responsible for creating PowerPoint slides and making presentations • Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored • Establish a historical reference for the office by outlining procedures for • Handle information requests. • Answer telephones using appropriate etiquette , transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. • Arrange for outgoing mail and packages to be picked up. • Prepare statistical reports, Manage spreadsheets. • Coordinates office management activities. • Determine matters of top priority and handle accordingly. • Prepare agenda for meetings. • Plans events and volunteer activities. • Maintain hard copy and electronic filing system. • Actively listen and respond positively to customer or supply questions, concerns, and requests using brand or property specific • maintaining the condition of the office and arranging for necessary repairs; such as photocopy machine and scanner . • others tasks which my Boss asked about it .
  • execuitve secretaryFull Time

    San Giovanni Hotel and El - Salamlek palace .

    Jan 2000 - Feb 2005 -5 yrs, 1 month

    Egypt , Alexandria

    • Job Details:• Handled CVs database. • Posted vacancies on the web. • Prepared and handled required tests for interviewing purposes including behavioural based interviews. • Coordinated training efforts with all counterparts both internally and externally. • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. • Prepare confidential and sensitive documents. • File and retrieve corporate documents, records, and reports. • Attend meetings in order to record minutes. • Manage and maintain executives' schedules , Make travel arrangements for executives. • writing reports for senior management and delivering presentations; • Welcome and acknowledge each and every guest , with a friendly verbal greeting, using the guest's name when possible. • responding to customer enquiries and complaints • Provide administrative and clerical support to departments or individuals. • Manage Schedule meetings and arrange conference rooms. • Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic book keeping work. • Speak to guests and co-workers using clear, appropriate and professional language.
  • Education

    • MBA in management

      ESALSCA BUSINESS SCHOOL

      Jan 2011 - Jan 2013 - 2 yr

    • lisence in sciology

      Alexandria University (ALEXU)

      Jan 2000 - Jan 2004 - 4 yr

    • High School - Other

      lycee el horeya

      Jan 1997 

    Skills

    • Management
    • Administration
    • Tourism
    • hr diploma
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • • Master of International Business Administration ( MBA )- ESLSCA business school .( France unvi )

      MBA management and adminstration ·2014
    • • Human Resources Business Professional ( HRBP ) Diploma

      Arab Academy for Science , Technology and Maritime Transport . ·2013
    • • ICDL

      The American University in Cairo cooperation with the Arab Academy for Science , Technology and Maritime Transport .·2009
    • • Communication skills course

      AYAC training center. ·2006
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