Basic Info

Fatma moustafa

10 years

Alexandria, Egypt

Master's Degree

Experienced

Work Experience

Office manager at Control union egypt

Experience Details

Office manager

Operations/Management

Manager

• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
• Open, sort, and distribute incoming correspondence, including faxes and emails .
• File and retrieve corporate documents, records, and reports.
• Greet visitors and determine whether they should be given access to specific individuals.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements for committee, board, and other meetings.
• Make travel arrangements for executives.
• Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
• Attend meetings in order to record minutes.
• Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
• Manage and maintain executives' schedules.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Set up and oversee administrative policies and procedures for offices and/or organizations.
• Helps prepare office budget, recording office expenditure and managing the budget;
• organising the office layout and maintaining supplies of stationery and equipment;
• Follow up the cargo from the country of origin to the final destination. ( in case ) & shipping lines, dealing with custom clearer.
• promoting staff development and training;


Company Details

Control union egypt (multinational)

Alexandria, Egypt, Egypt

51-100 employees

Marine Manufacturing & Services, Warehousing

N/A

Jan 2012 to present (4 years 11 months)
Executive secretary at Acasia Resort & club( Garden international )

Experience Details

Executive secretary

Administration

Experienced (Non-Manager)

• Alert manager about cancelations or new meetings .
• Speak to guests and co-workers using clear, appropriate and professional language.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Provide administrative and clerical support to departments or individuals.
• Manage travel and schedule.
• Handle information requests.
• Thank guests with genuine appreciation and provide a fond farewell.
• Answer telephones using appropriate etiquette , transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Arrange for outgoing mail and packages to be picked up.
• Prepare statistical reports, Manage spreadsheets.
• Coordinates office management activities.
• Determine matters of top priority and handle accordingly.
• Prepare agenda for meetings.
• Takes and transcribes dictation.
• Plans events and volunteer activities.
• Maintain hard copy and electronic filing system.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
• maintaining the condition of the office and arranging for necessary repairs; such as photocopy machine and scanner .
• others tasks which my Boss asked about it .


Company Details

Acasia Resort & club( Garden international )

Alexandria, Egypt, Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2005 to Dec 2011 (6 years 9 months)
Executive Secretary at San Giovanni Hotel and El - Salamlek palace .

Experience Details

Executive Secretary

Administration

Experienced (Non-Manager)

• Handled CVs database.
• Posted vacancies on the web.
• Prepared and handled required tests for interviewing purposes including behavioral based interviews.
• Coordinated training efforts with all counterparts both internally and externally.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Prepare confidential and sensitive documents.
• File and retrieve corporate documents, records, and reports.
• Attend meetings in order to record minutes.
• Manage and maintain executives' schedules , Make travel arrangements for executives.
• writing reports for senior management and delivering presentations;
• Welcome and acknowledge each and every guest , with a friendly verbal greeting, using the guest's name when possible.
• responding to customer enquiries and complaints
• Provide administrative and clerical support to departments or individuals.
• Manage Schedule meetings and arrange conference rooms.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic book keeping work.
• Speak to guests and co-workers using clear, appropriate and professional language.



Company Details

San Giovanni Hotel and El - Salamlek palace .

Alexandria, Egypt, Egypt

501-1000 employees

Travel and Tourism

N/A

Jan 2000 to Feb 2005 (5 years 1 month)

Education

lisence in sciology

Education Details

lisence

sciology

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts, Alexandria University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee el horeya

Egypt

1997

B / Very Good / 75 - 85%

N/A

lycee el horeya
1997

Certifications

Certificate details

• Master of International Business Administration ( MBA )- ESLSCA business school .( France unvi )

Feb 2014

N/A

N/A

N/A

MBA form eslsca university

Training and Courses

Training/Course Details

• Human Resources Business Professional ( HRBP ) Diploma

Mar 2013

Arab Academy for Science , Technology and Maritime Transport .

N/A

Training/Course Details

• ICDL

Feb 2009

The American University in Cairo cooperation with the Arab Academy for Science , Technology and Maritime Transport .

N/A

Training/Course Details

• Communication skills course

Apr 2006

AYAC training center.

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationArabicControl Union EgyptCustomer ServiceEnglishExecutive SecretaryFlexibleGumHard WorkerHr DiplomaLeaderManagementMarine Manufacturing & ServicesOffice ManagerPlannerReadingSciologySearch On NetShoppingSocialSportsTravel And TourismWarehousingWatches News Communication Skills Course Human Resources Business Professional ( HRBP ) Diploma ICDL Master Of International Business Administration ( MBA )- ESLSCA Business School .( France Unvi )

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

management

management

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

administration

administration

: Expert

: Extreme - I love it!

:

3-5 years

hr diploma

hr diploma

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Flexible / Adaptive, Social

Online Presence

fatma.mohamed_22@yahoo.com

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