AbdElhamid AbdElsattar Abdelmonsef

TELEPHONE SALES SERVICE AGENT Full Time

• Job Details: Influences customers to buy or retain product or service by following a prepared script to give product reference information.  Documents transactions by completing forms and record logs.  Maintains database by entering, verifying, and backing up data.  Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.  Maintains operations by following policies and procedures; reporting needed changes.  Maintains quality service by following organization standards.  Maintains technical knowledge by attending educational workshops; reviewing publications.  Contributes to team effort by accomplishing related results as needed.

GUEST SERVICE OFFICER Full Time

• Job Details:Cross training in Room reservation • Welcoming and meeting the guests, providing professional service at all times. • Daily allocation of the rooms. • Ensuring the guests wellbeing and high level of satisfaction before, during and after their stay. • Negotiate contract renewal, draft reports, and provide progress analysis. • Monitor and provide support on the implementation of service agreements. • Develop and execute marketing campaign strategy and analyze campaign performance. • Communicate with internal and external partners to meet customer expectations. • Attending daily briefings with the director of the rooms. • Making courtesy calls to long stay guests, sick guests or guests who have any issues during their staying

TELEPHONE OPRETOR Full Time

• Job Details:• Providing fast and courteous service to the guests. • Greeting the guests, escorting them to tables, and providing menus. • Supervising and coordinating activities of dining room personnel to ensure prompt and outgoing service. • Schedules dining reservations and arranges parties and special services for the guests. • Assigning work tasks and inspecting dining room serving stations for neatness and cleanliness. • Requisitions of table linens and other dining room supplies for tables and serving stations. • Assisting in trainings for new employees