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Dina Sherif Mansour

Personal Assistant to Corporate Banking Group Head at CIB

Heliopolis, Cairo, Egypt

Work Experience

  • Personal Assistant to Corporate Banking Group HeadFull Time

    CIB

    Mar 2018 - Present -7 yrs, 4 months

    • Office ManagerFull Time

      3W Networks - El Sewedy Electric

      Dec 2017 - Feb 2018 -2 months

      • Job Details:• Coordinate and confirm daily schedule; keep schedule on time; ensuring availability of appropriate meeting materials. • Effectively prepare, edit and present presentation materials, using templates, layouts and formatting to create reusable content. • Organize client events and staff meetings. Composing agendas, taking minutes of meeting, liaising with appropriate suppliers and contacts, booking rooms and arranging all other meeting logistics. • Manage events & visits including participant confirmations and venue management as well as organizing travel plans including flights, accommodation, transportation and visas. • Organize company events, such as workshops / meetings / presentations in-house and at offsite locations. • Attend meetings with the senior management, organize agendas and take meeting minutes. • Track & follow-up meetings actions, create follow up report and assure stakeholders is reminded of upcoming milestones and dates. • Gather, analyze and interpret external and internal data using different research methods and data analysis techniques. Compile findings in reports / presentations. • Type and design correspondences, memos, charts, tables, graphs, Follow-up reports, business plans, etc. • Organize administrative office operations and procedures (e.g. filing systems) while using a wide range of office software, including email, spreadsheets and databases. • Assist in all correspondence, including: incoming/ outgoing calls, letters, emails, faxes. • Process department invoices and check requests through Accounts Payable. • Manage correspondence: postal, UPS and email. • Maintain relationships with partners/vendors/suppliers. • Maintain confidentiality of all sensitive or proprietary information. • Generate and maintain records of all documentation as per ISO 9001 standards • Provide support to sales, Technical and Marketing staff.
    • HR Admin + Personal Assistant to CEOFull Time

      Samsung Electronics Egypt

      Mar 2015 - Nov 2017 -2 yrs, 8 months

      Egypt , Cairo

      • Job Details:• Preform the entire range of secretarial and administrative duties, including acting as a receptionist, fielding phone calls, furnishing information on routine requests, and routine inquiries to appropriate officers • Coordinate the procurement, inventory and safekeeping of office supplies and ensure the tidy appearance of the office • Keeping database for vendors & services. • Arrange travel logistics (transportation, hotel accommodations, issuing visa, advances, Airport pickup and travel vouchers) for office members • Receive and sort daily mail/deliveries/couriers • Perform HR administrative tasks and desk research when required, such as help organize interviews, specify received CVs, and responsible of summer internships’ applicants. • Assisted the payroll on maintaining medical records of all employees. • Partner with HR to maintain office policies as necessary • Dealing with correspondence, complaints and queries • Receiving and reviewing all invoices related to purchases and insure it’s paid on time. • Managing filing systems • Planning events • Bilingual typing for faxes, letters, reports, datasheets, and purchase orders, Letters of guarantee, invoices, confidential and non-routine information documents and certificates. • Arrange any required meeting ensuring that meetings are organized and all attendees are notified in addition of providing hospitality catering whenever requested. • Revise & record travel expenses and service slips. • Following up on company contracts of services such as (Hotels, travel agencies and shipping) and negotiate prices regularly and following up on their invoices to be paid on time. • Taking care of all administrative and organisational tasks related to the daily activities of the CEO
    • Customer Service RepresentativeFull Time

      Teleperformance

      Apr 2013 - Mar 2015 -1 yr, 11 months

      Egypt , Cairo

      • Job Details:• Customer Service at Western Union Project. • A call center service provider for the Persian Gulf area. • Resolving cases concerning transactions’ issues. • Redeeming points for loyal customers. • Resolving Fraud cases with the head office. • Assisted the Back office specialist. • Contacted customers for satisfaction survey on services provided. • Operated at all levels within the customer organization with the highest levels of communication skills
    • Education

      • BA in Accounting

        Ain Shams University (ASU)

        Jan 2005 - Jan 2009 - 4 yr

      • High School - Thanaweya Amma

        Gohar Private Language Schoold

        Jan 2005 

      Skills

      • Internet
      • Hard Skills
      • Microsoft Office
      • Administration
      • Customer Service
      • Planning
      • Internet Research

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • English Course

        British Council·2011
      • English Course

        AUC·2009
      • Microsoft Office

        YAT Learning Center·2009
      • Banking

        Arab Bank·2008
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