
Dina Sherif Mansour
Personal Assistant to Corporate Banking Group Head at CIB
Heliopolis, Cairo, EgyptWork Experience
Office ManagerFull Time
3W Networks - El Sewedy Electric
Dec 2017 - Feb 2018 -2 months
- Job Details:• Coordinate and confirm daily schedule; keep schedule on time; ensuring availability of appropriate meeting materials. • Effectively prepare, edit and present presentation materials, using templates, layouts and formatting to create reusable content. • Organize client events and staff meetings. Composing agendas, taking minutes of meeting, liaising with appropriate suppliers and contacts, booking rooms and arranging all other meeting logistics. • Manage events & visits including participant confirmations and venue management as well as organizing travel plans including flights, accommodation, transportation and visas. • Organize company events, such as workshops / meetings / presentations in-house and at offsite locations. • Attend meetings with the senior management, organize agendas and take meeting minutes. • Track & follow-up meetings actions, create follow up report and assure stakeholders is reminded of upcoming milestones and dates. • Gather, analyze and interpret external and internal data using different research methods and data analysis techniques. Compile findings in reports / presentations. • Type and design correspondences, memos, charts, tables, graphs, Follow-up reports, business plans, etc. • Organize administrative office operations and procedures (e.g. filing systems) while using a wide range of office software, including email, spreadsheets and databases. • Assist in all correspondence, including: incoming/ outgoing calls, letters, emails, faxes. • Process department invoices and check requests through Accounts Payable. • Manage correspondence: postal, UPS and email. • Maintain relationships with partners/vendors/suppliers. • Maintain confidentiality of all sensitive or proprietary information. • Generate and maintain records of all documentation as per ISO 9001 standards • Provide support to sales, Technical and Marketing staff.
HR Admin + Personal Assistant to CEOFull Time
Samsung Electronics Egypt
Mar 2015 - Nov 2017 -2 yrs, 8 months
Egypt , Cairo
- Job Details:• Preform the entire range of secretarial and administrative duties, including acting as a receptionist, fielding phone calls, furnishing information on routine requests, and routine inquiries to appropriate officers • Coordinate the procurement, inventory and safekeeping of office supplies and ensure the tidy appearance of the office • Keeping database for vendors & services. • Arrange travel logistics (transportation, hotel accommodations, issuing visa, advances, Airport pickup and travel vouchers) for office members • Receive and sort daily mail/deliveries/couriers • Perform HR administrative tasks and desk research when required, such as help organize interviews, specify received CVs, and responsible of summer internships’ applicants. • Assisted the payroll on maintaining medical records of all employees. • Partner with HR to maintain office policies as necessary • Dealing with correspondence, complaints and queries • Receiving and reviewing all invoices related to purchases and insure it’s paid on time. • Managing filing systems • Planning events • Bilingual typing for faxes, letters, reports, datasheets, and purchase orders, Letters of guarantee, invoices, confidential and non-routine information documents and certificates. • Arrange any required meeting ensuring that meetings are organized and all attendees are notified in addition of providing hospitality catering whenever requested. • Revise & record travel expenses and service slips. • Following up on company contracts of services such as (Hotels, travel agencies and shipping) and negotiate prices regularly and following up on their invoices to be paid on time. • Taking care of all administrative and organisational tasks related to the daily activities of the CEO
Customer Service RepresentativeFull Time
Teleperformance
Apr 2013 - Mar 2015 -1 yr, 11 months
Egypt , Cairo
- Job Details:• Customer Service at Western Union Project. • A call center service provider for the Persian Gulf area. • Resolving cases concerning transactions’ issues. • Redeeming points for loyal customers. • Resolving Fraud cases with the head office. • Assisted the Back office specialist. • Contacted customers for satisfaction survey on services provided. • Operated at all levels within the customer organization with the highest levels of communication skills
Education
BA in Accounting
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Gohar Private Language SchooldJan 2005
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
English Course
British Council·2011English Course
AUC·2009Microsoft Office
YAT Learning Center·2009Banking
Arab Bank·2008