Basic Info

Ahmed morsy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Complain & retention senior Representative at Vodafone egypt

Experience Details

Complain & retention senior Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone egypt (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2011 to present (5 years 6 months)
CSR at Etisalat UAE

Experience Details

CSR

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Nov 2010 to May 2011 (6 months)

Achievements


many achievements were accomplished during my journey in vodafone

Education

Bachelor's Degree in foreign trade

Education Details

Bachelor's Degree

foreign trade

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

2006

A / Excellent / 85 -100%

N/A

orouba language school
2006

Certifications

Certificate details

EDU egypt scholarship

Dec 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CSR

Aug 2008

comercial international bank (CIB)

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCSRComplain & Retention Senior RepresentativeCustomer ServiceEDU Egypt ScholarshipEnglishEtisalat UAEExploring New ActivitiesForeign TradeFrenchHuman ResourcesImport &exportInnovativeInternetLeaderMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNegotiatorPlannerPlaying ChessReadingSupportSupportiveSwimmingTelecommunicationsTravellingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

3-5 years

Human resources

Human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Import &export

Import &export

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Negotiator, Innovative, Supportive

Online Presence

https://www.facebook.com/profile.php?id=585820965&ref=tn_tnmn

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