Dalia Hafez Makari

Lead Graphic Designer” and “Customer Service supervisor and Quality Control Coordinator”Full Time

• Job Details: Create several layouts for the product that we advertise it (posters, brochures, leaflets, flyers, stickers, booklets, stationary stuff, & outdoor stuff…etc)  Responsible for establishing and maintaining professional relationships with our Customers and our head office in Washington.  Taking personal and complete responsibility for each customer.  Communicate effectively with the Director, Production Manager and Shipping Supervisor.  Communicate both effectively and timely with all customers worldwide.  Communicate effectively with all GPS worldwide, Vienna, Manila and Washington.  Comply with all Department standards in conduct and responsibilities.  Accept and catalog all incoming job materials, noting discrepancies and follow up with production.  Follow up and anticipate with customer on his/her order and focus on all details.  Ensure that all customer requirements are completely met by production and shipping.  Review all materials have provided by customer -either hard copies or electronic- to make sure it’s good to be printed.  Using any of Adobe applications, evaluate incoming electronic files for completeness and technical production accuracy.  Follow systematized or generally approved procedures as outlined in operation manual.  Maintain accurate access to jobs in progress and monitor their status at all times.  Acknowledge, appropriately greet, assist and entertain walk-in customer in a timely manner.  Respond to customer queries in a courteous timely manner, via email, fax or any other modes.  Incorporation status from each production department as necessary.  Process customer orders in an efficient and timely manner.  Coordinate estimates, production specifications and distribution instructions.  Provide notification to customers who have submitted incomplete or incorrect materials.  Provide complete information and procedures to help customer to submit and order online through GPS website.  Create Job Ticket for each job contains all specs (customer info, job description, shipping info., ..etc) to be as a guide for production.  Organize components of accepted jobs and workflow for submission into the production system.  Attend all customer complaints and concerns immediately and facilitate satisfactory resolution.  Manage telephone calls professionally, efficiently and with good communication skills.  Using HiFlex Program to enter complete data of jobs.  Obtain Fund Cite from customer and provide it to the Financial Dep.  Provide Shipping notification to the customer include all shipping information which makes the shipment traceable.  Follow up with the customer to ensure that s/he has received the shipment on the specified arrival date.  Interested in preventing errors and solving problems.

Head Art DirectorFull Time

• Job Details: Create several layouts for the product that we advertise it (posters, brochures, leaflets, flyers, stickers, booklets, stationary stuff, & outdoor stuff…etc)  Communicate and contact Production Dep. for all agreements around artwork process (kind of paper, measurements, material, colors, quality, deadline, … etc)  Communicate and contact Traffic Dep. for collaterals briefs & all updating changes on design.  Develop and execute the department work plan and schedule.  Follow all matters of Art Dep. up and its employees.  Develop & maintain all Art Dep. stuff (Library, CDs, Photographs, and Slides..etc).  Share in the development of the concept for the product that we work on.  Review & check all chromaline and color separation films to insure that every thing is ready to be sent to the production Department.  Finalize some of artworks to be sent to production department.  Assist company’s marketing team on most campaigns to be placed in different media channels  Monitor and control the Art Dep. needs.  Prepare and execute the presentations for either client campaign or our company promotions.  Meet weekly with all Art Dep. employees to argue about work flow and discuss any suggestion or problem might stick up to the flow of work.  Produce regular monthly activities and impressions reports during the all department of company conference with the general manager.

Senior Graphic Designer & FinalizerFull Time

• Job Details: Scanning images and slides.  Retouching and fixing images and slides to be ready for using it in the artwork.  Working on the layout as well as final artwork.  Working on storyboard, ads, packages & print promotional materials.  Working closely with production, color separation & press house to get the best image.  Make my sense on most of final artwork.  Communicating and contacting creation department for the last image of artwork.