Basic Info

Mahmoud Gowily

5 years

Dubai, United Arab Emirates

High School

Entry level

Work Experience

Senior Sales Man - Furniture at Home Center Gulf ( UAE )

Experience Details

Senior Sales Man - Furniture

Sales/Retail

Experienced (Non-Manager)

Assess customers needs and provide assistance and information on product
features.
Welcome customers to the store and answer their queries .
Follow and achieve department’s sales goals on a monthly, quarterly and yearly
basis.
Ensure high levels of customer satisfaction through excellent sales service .
Team up with co-workers to ensure proper customer service .
Build productive trust relationships with customers .
Comply with inventory control procedures .
“Go the extra mile” to drive sales .
Maintain in-stock and presentable condition assigned areas .
Actively seek out customers in store .
Remain knowledgeable on products offered and discuss available options .
Process POS (point of sale) purchases .
Cross sell products .
Suggest ways to improve sales (e.g. planning marketing activities, changing the
store’s design) .
Customer relationship management (CRM) .
Use The MPOS Program ( mobile point of sale ) To make purchases in the store .


Company Details

Home Center Gulf ( UAE )

Dubai, United Arab Emirates

More than 1000 employees

Retail, Marketing and Advertising

http://www.homecentre.com/ae/en/

Jan 2013 to present (4 years 11 months)
Customer Service / Call Center at Prestige ( Egypt )

Experience Details

Customer Service / Call Center

Sales/Retail

Entry Level

Manage large amounts of inbound and outbound calls in a timely manner .
Follow communication “scripts” when handling different topics .
Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives .
Seize opportunities to upsell products when they arise .
Build sustainable relationships and engage customers by taking
the extra mile .
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level .
Meet personal/team qualitative and quantitative targets .
Customer relationship management (CRM) .


Company Details

Prestige ( Egypt )

Cairo, Egypt

More than 1000 employees

Retail

N/A

Dec 2011 to Dec 2012 (1 year)
Sales Man - Children Accessories at Spinney ( Egypt )

Experience Details

Sales Man - Children Accessories

Sales/Retail

Entry Level

Assess customers needs and provide assistance and information on product features.
Welcome customers to the store and answer their queries .
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
Ensure high levels of customer satisfaction through excellent sales service .
Team up with co-workers to ensure proper customer service .
Build productive trust relationships with customers .
Comply with inventory control procedures .
Cross sell products .
Handle returns of merchandise .


Company Details

Spinney ( Egypt )

Cairo, Egypt

N/A

Retail

N/A

Apr 2011 to Dec 2011 (8 months)
Receptionist at Hotel Air Defense (Egypt)

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Entry Level

Customer reception.
Providing excellent customer service .
Explain the benefits of the hotel and the services offered to customers .
Receiving requests for hotel reservations.
Provide a unique service to all customers.


Company Details

Hotel Air Defense (Egypt)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Jan 2010 to Mar 2011 (1 year 2 months)

Education

Bachelor Of Tourism Studies in Tourism Studies

Education Details

Bachelor Of Tourism Studies

Tourism Studies

Higher Institute of qualitative studies, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Institute of qualitative studies
2005 - 2009
High School - Other

High School Details

Other

Ismail Al Qabbani

Egypt

2005

A / Excellent / 85 -100%

N/A

Ismail Al Qabbani
2005
This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

Administrator (MCSA)ArabicBusiness DevelopmentCustomer Service / Call CenterEnglishFood ServicesHospitalityHotelsMS PowerPoint ExcellentMS WordMarketing And AdvertisingMicrosoft Operating SystemsMs ExcelReceptionistRetailSalesSales Man - Children AccessoriesSenior Sales Man - FurnitureTourism Studies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Administrator (MCSA)

Administrator (MCSA)

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft operating systems

Microsoft operating systems

: Expert

: Extreme - I love it!

:

More than 7 years

MS Word

MS Word

: Expert

: Extreme - I love it!

:

More than 7 years

Ms Excel

Ms Excel

: Expert

: Extreme - I love it!

:

More than 7 years

MS PowerPoint Excellent

MS PowerPoint Excellent

: Expert

: Extreme - I love it!

:

More than 7 years

Mahmoud is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mahmoud's full profile and find more great talent and professionals to join your team.