Basic Info

Sarah ElAmir

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Customer-orientated successful at troubleshooting and handling customer support issues in a timely manner.
Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Patient and empathetic with extensive background in conflict resolution and customer care.

**Skills
• Highly organized
• Good Judgment
• Active listening
• Fast learner
• Hard worker
• Polite
• Efficient
• Helpful
• Ambitious
• Friendly
• Sociable
• Time management
• Strong problem solving skills
• Effective problem solver
• Multi-tasking
• Work under pressure


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

101-500 employees

Consumer Services

www.vodafone.co.uk

Dec 2015 to present (1 year 7 months)
HR Specialist (intern) at Future Group

Experience Details

HR Specialist (intern)

Human Resources

Entry Level

• Assist with day to day operations of the HR functions and duties.
• Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
• Conduct initial orientation to newly hired employees
• Follow-up with the heads of the departments for the probation period performance appraisals.
• Coordinate opening new bank accounts for new employees.
• Explaining human resources policies, procedures, laws, and standards to new and existing employees.


Company Details

Future Group

Egypt

N/A

Translation and Localization

N/A

Oct 2015 to Dec 2015 (2 months)
HR Recruiter (intern) at Elif

Experience Details

HR Recruiter (intern)

Human Resources

Entry Level

• Screen candidate’s resumes and job applications
• Perform the phone interviews following the R&S script when contacting the applicants
• Prepare and post jobs and Attract applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
• Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Act as a point of contact and build influential candidate relationships during the selection process.


Company Details

Elif

Egypt

N/A

Packaging and Containers

N/A

Jul 2015 to Sep 2015 (2 months)
HR Recruiter. (volunteer) at AIESEC Egypt

Experience Details

HR Recruiter. (volunteer)

Human Resources

Experienced (Non-Manager)

• Design job description and job evaluation.
• Posting the jobs on social media and job channels.
• Reviewing and screening CV’s online for candidates.
• Phone interview.
• Evaluating the CV’s while interviewing the candidates.



Company Details

AIESEC Egypt

Egypt

N/A

Education

N/A

Jul 2014 to Oct 2014 (3 months)
HR Manager (volunteer) at MAC Club Make A Contribution Club

Experience Details

HR Manager (volunteer)

Human Resources

Entry Level

• I was managing the HR coordinators by following up on their interviews.
• Evaluation the report of the phone screening.
• Attending the interviews to make sure if their performance in a good shape.


Company Details

MAC Club Make A Contribution Club

Egypt

N/A

Education

N/A

Jul 2013 to Oct 2013 (3 months)
Human Resources Coordinator (volunteer) at Model European Union

Experience Details

Human Resources Coordinator (volunteer)

Human Resources

Entry Level

• I was Screening CV’s and mastering the filtration process.
• Conducting phone interview to candidates to help in selecting process.
• Interviewing the candidates and select the qualified ones.
• Asking about their understanding around the Model and how they will perform.


Company Details

Model European Union

Egypt

N/A

Education

N/A

Jul 2012 to Oct 2012 (3 months)

Achievements


Got a silver medal in a basketball game from the Union of Catholic schools.

Education

Bachelor's Degree in Law, French Departement

Education Details

Bachelor's Degree

Law, French Departement

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

notre dame de sion

Egypt

2011

B / Very Good / 75 - 85%

N/A

notre dame de sion
2011

Certifications

Certificate details

Writing and Drafting legal documents

Sep 2012

N/A

N/A

N/A

Alexandria Univesity

N/A

Certificate details

Translation of Commercial contracts

Sep 2012

N/A

N/A

N/A

Alexandria University

N/A

Certificate details

Translation of Maritime and Aviation contracts and documents

Sep 2012

N/A

N/A

N/A

Alexandria University

N/A

Certificate details

Italian course, Level III

Sep 2014

N/A

N/A

N/A

N/A

HR Diploma
Aug 2016

Certificate details

HR Diploma

Aug 2016

N/A

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport

Preparing For an HR diploma at AAST.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBasketballCall CentreComputerConsumer ServicesCustomer ServiceDessertsEducationEnergetic PeopleEnglishFitness ClassesFlexibilityFlexibleFrenchHR DiplomaHR ManagerHR RecruiterHR Recruiter.HR SpecialistHandles StressHard WorkerHard-WorkingHelpful PeopleHuman ResourcesHuman Resources CoordinatorInsuranceInternational Account AdvisorInternetItalianItalian Course, Level IIIKindnessKnolwedgeLaw, French DepartementLeaderLearning New LanguagesLegal ServicesPackaging And ContainersPatienceReadingRespectful PeopleShoppingSocial LifeSpinningSupportSwimmingTeam PlayerTranslation And LocalizationTranslation Of Commercial ContractsTranslation Of Maritime And Aviation Contracts And DocumentsTravelingVodafone UKWriting And Drafting Legal Documents

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Fluent

: Fluent

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

Legal Services

Legal Services

: Advanced

: High

:

Less than 1 year

Call Centre

Call Centre

: Advanced

: High

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Insurance

Insurance

: Advanced

: High

:

Less than 1 year

Key Skills

Leader, Hard worker, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABNFpYoBBf_NcLf8yfRSS3TDkOCrcw5EDcg&trk=nav_responsive_tab_profile_picsarah.elamir.5@facebook.comhttps://twitter.com/sarah_elamir?lang=en

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