Basic Info

Aya Zakaria

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service executive at HSBC Electronic Data Service Delivery Egypt

Experience Details

Customer service executive

Banking, Customer Service/Support

Entry Level

-Provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
-Responsible for relationship building and resolving customer queries and problems in a professional manner.
-Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.


Company Details

HSBC Electronic Data Service Delivery Egypt

Giza, Egypt, Egypt

More than 1000 employees

Banking

N/A

Oct 2016 to present (3 months)
Customer Service Trainee (intern) at The United Bank

Experience Details

Customer Service Trainee (intern)

Banking

Student

Deal with customers, handle problems, seek for customer satisfaction, and knowledge of all retail banking products and services, loans and credit and debit cards.


Company Details

The United Bank

Giza, Mohandseen, Egypt

More than 1000 employees

Banking

http://www.theubeg.com/

Aug 2014 to Sep 2014 (1 month)
Fundraiser at Aalashank Ya Balady (student activity)

Experience Details

Fundraiser

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Aalashank Ya Balady (student activity)

Giza, Egypt

N/A

Feb 2014 to May 2014 (3 months)
Customer Service Trainee (intern) at The Egyptian Gulf Bank

Experience Details

Customer Service Trainee (intern)

Banking

Student

Provide customers with basic information on all bank’s products and services to increase customer awareness, and handle customers’ queries and complaints.


Company Details

The Egyptian Gulf Bank

Giza, Egypt

More than 1000 employees

Banking

http://egbankonline.net/

Sep 2013 to Oct 2013 (1 month)

Education

BA in Faculty of commerce - English Section - Accounting Major

Education Details

BA

Faculty of commerce - English Section - Accounting Major

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abd Elnaser language School

Egypt

2012

A / Excellent / 85 -100%

N/A

Gamal Abd Elnaser language School
2012

Training and Courses

Training/Course Details

Marketing and Sales

Oct 2013

Bright Minds

N/A

Training/Course Details

Project Management Professional

Apr 2015

Bright Minds

N/A

Training/Course Details

ICDL

Sep 2014

Bright Minds

N/A

Training/Course Details

Social Media Marketing

Aug 2014

HP Life e-Learning

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBankingCommunicatorCustomer ServiceCustomer Service ExecutiveCustomer Service TraineeCustomer-orientedEnglishFaculty Of Commerce - English Section - Accounting MajorFundraiserHard WorkerICDLInternetMarketing And SalesMicrosoft OfficeOrganizerPreziProblem SolverProject Management ProfessionalSocial Media MarketingSupport

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

Less than 1 year

prezi

prezi

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Customer-oriented, Organizer, Problem Solver

Online Presence

https://eg.linkedin.com/in/aya-hesham-b21946120https://www.facebook.com/AyaBadrElDeen

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