Dalia Baher Ahmed Diaa

Voice and Network convergence Engineer at Telecom Technologies

Helwan, Cairo, Egypt

Telecom Technologies

Nov 2016 - Present -8 yrs, 8 months

Egypt , Cairo

Job Details:Voice and Network Convergence Engineer work on installation and maintenance for voice solutions for our customers , responsible for regular visit to check the system and alarms on it and repair any issue

StudentInternship

National telecom institute

Jun 2016 - Nov 2016 -5 months

Egypt , Cairo

Job Details:This scolarship starts with one month soft skills followed by two weeks english then 9 week technical track my track is voice and video over ip ended by 3 weeks for graduation project my project was unified communication by cisco solution . After that it provided us job on training for 4 weeks.

Raya

Dec 2014 - Jun 2015 -6 months

Egypt , Cairo

Mobinil

Jan 2014 - Sep 2014 -8 months

Egypt , Giza

Job Details:I applied for this career as i think this career is the most usefull as a begining, it learned me how to communicate with people the quite one and angry too,its description is to know well and understand the inquires of customers and solve it within call or recall him/her back to sure the problem is solved, it also to inform the customers with the new products ,our tarrifs and our new promotions and how to get it. Our aim by the end of the call is satsifaction from the customer as we are the image of this large company.

Bachelor's Degree in Electronics and Communication
Helwan University
Jan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
Dr Ahmed Zewail Expremental Language School
Jan 2008