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Mohamed Fawzy ElSayed

After Sales & Retail and IT Director

Helwan, Cairo, Egypt

Work Experience

  • CEO After Sales ServicesFull Time

    Alarabia Group

    Feb 2024 - Nov 2024 -9 months

    Egypt , Cairo

    • Job Details:Build After Sales company for multi brand . Develop and implement high-quality business strategies and plans to achieve the company's long-term goals and objectives. Ensure alignment of the company's strategy with market trends and customer needs. Manage the company's financial performance, including budgeting, forecasting, and financial reporting. Ensure the company's financial health by monitoring key financial metrics and managing risks effectively. Build and maintain strong relationships with key customers, partners, and stakeholders. Act as the primary spokesperson for the company, representing its interests in public and media engagements. Drive innovation in service offerings and delivery models to stay ahead of industry trends.
  • Technical DirectorFull Time

    Alfa Electronics

    Sep 2021 - Feb 2024 -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:Technical Director (Production , After Sales Services and Installations & Operations) Manage the production functions to meet budgeted financial performance. 2. Optimize production utilization by developing machinery, workspace, workflow, safety and quality measures. 3. Develop and implement customer service policies. 4. Deliver high quality service in time to gain customer satisfaction through supporting the teams and other related activities including sales. 5. Plan customer service and maintenance activities. 6. Build up adequate technical teams. 7. Improve quality, capabilities and efficiency of work performance. 8. Systemize processes & procedures. 9. Generate performance indicators. 10. Assess risks and develop plans to prevent problems and develop alternate solutions when Needed.
  • After Sales & Retail & IT DirectorFull Time

    Sky Distribution

    Jan 2017 - Sep 2021 -4 yrs, 8 months

    Egypt

    • Job Details:Manage After Sales and Retail departments for Mobile, Tablet and accessories, Samsung, Lenovo/Moto brands with separated P&L. Manage Customer Service, Maintenance, Q.C , Retail and call center departments according to Samsung & Lenovo/ Moto international standers (KPI's).
  • After Sales Service ManagerFull Time

    Nile Engineering For Projects

    Aug 2015 - Jan 2017 -1 yr, 5 months

    Egypt

    • Education

      • MBA in Strategic Management

        European Global School

        Jan 2023 - Jan 2024 - 1 Year

      • BS.C Engineering in Electrical engineering

        Cairo University (CU)

        Jan 1995 - Jan 2000 - 5 yr

      • High School - Thanaweya Amma

        Zahraa Helwan

        Jan 1995 

      Achievements

      1st Place After Sales Samsung Partner 2017 ,2018 and 2019 with SKY Distribution . 1st place & 3 place in university champion for handball. RAYA RAC raya achieves club. Best Engineer 2002, 2004. best manager 2012

      Skills

      • after sales services
      • Sales
      • Service
      • Electrical Engineering
      • Microsoft Office
      • GSM
      • Internet
      • Business Planning
      • Customer Service
      • Project Management
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      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • French

        Beginner

      Training & Certifications

      • Sales Force Management

        AMCHAMP·2014
      • Financial for non finicial manager

        American Champ·2013
      • Technical training for Samsung in Dubai

        Samsung ·2009
      • Total Quality Management (TQM) .

        American Champ·2008
      • TQM

        Amchamper·2008
      • Middle & High Management

        American Champ·2006
      • PMP

        AUC·2002
      • PMP

        AUC·2002
      • Technical training for Nokia in Germany

        Nokia·2002
      • Nokia Technical training Certificate Germany

        Nokia Global·2002
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