
Mohamed Fawzy ElSayed
After Sales & Retail and IT Director
Helwan, Cairo, EgyptWork Experience
CEO After Sales ServicesFull Time
- Job Details:Build After Sales company for multi brand . Develop and implement high-quality business strategies and plans to achieve the company's long-term goals and objectives. Ensure alignment of the company's strategy with market trends and customer needs. Manage the company's financial performance, including budgeting, forecasting, and financial reporting. Ensure the company's financial health by monitoring key financial metrics and managing risks effectively. Build and maintain strong relationships with key customers, partners, and stakeholders. Act as the primary spokesperson for the company, representing its interests in public and media engagements. Drive innovation in service offerings and delivery models to stay ahead of industry trends.
Technical DirectorFull Time
- Job Details:Technical Director (Production , After Sales Services and Installations & Operations) Manage the production functions to meet budgeted financial performance. 2. Optimize production utilization by developing machinery, workspace, workflow, safety and quality measures. 3. Develop and implement customer service policies. 4. Deliver high quality service in time to gain customer satisfaction through supporting the teams and other related activities including sales. 5. Plan customer service and maintenance activities. 6. Build up adequate technical teams. 7. Improve quality, capabilities and efficiency of work performance. 8. Systemize processes & procedures. 9. Generate performance indicators. 10. Assess risks and develop plans to prevent problems and develop alternate solutions when Needed.
After Sales & Retail & IT DirectorFull Time
- Job Details:Manage After Sales and Retail departments for Mobile, Tablet and accessories, Samsung, Lenovo/Moto brands with separated P&L. Manage Customer Service, Maintenance, Q.C , Retail and call center departments according to Samsung & Lenovo/ Moto international standers (KPI's).
After Sales Service ManagerFull Time
Education
MBA in Strategic Management
European Global SchoolJan 2023 - Jan 2024 - 1 Year
BS.C Engineering in Electrical engineering
Cairo University (CU)Jan 1995 - Jan 2000 - 5 yr
High School - Thanaweya Amma
Zahraa HelwanJan 1995
Achievements
1st Place After Sales Samsung Partner 2017 ,2018 and 2019 with SKY Distribution . 1st place & 3 place in university champion for handball. RAYA RAC raya achieves club. Best Engineer 2002, 2004. best manager 2012
Skills
- after sales services
- Sales
- Service
- Electrical Engineering
- Microsoft Office
- GSM
- Internet
- Business Planning
- Customer Service
- Project Management
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Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Sales Force Management
AMCHAMP·2014Financial for non finicial manager
American Champ·2013Technical training for Samsung in Dubai
Samsung ·2009Total Quality Management (TQM) .
American Champ·2008TQM
Amchamper·2008Middle & High Management
American Champ·2006PMP
AUC·2002PMP
AUC·2002Technical training for Nokia in Germany
Nokia·2002Nokia Technical training Certificate Germany
Nokia Global·2002