M

Mohamed Mahrous Desouki

IT Service Desk Specialist at Abu Dhabi Islamic Bank (ADIB) - Egypt

Giza, Egypt
  • Technical Support
  • Trouble Ticket System (TTS)
  • CRM System
  • Cisco Labs
  • VMWare

Work Experience

  • IT Service Desk Specialist at Abu Dhabi Islamic Bank (ADIB) - Egypt

    Nov 2017 to present · 9 Months
  • Back Office Technical Support Specialist at Orange Egypt

    Sep 2016 to Oct 2017 · 1 Years 11 Months
  • Second Level Technical Support Specialist at TEDATA

    Aug 2015 to Aug 2016 · 1 Years 6 Months
  • Act as Technical Support Team Leader at TE Data

    Jul 2014 to Jul 2015 · 1 Years 5 Months

View 3 more experiences

Education

  • Technical Diploma in Computer Science

    Cairo University - Egypt 2017 to 2019 · 2 Years
  • Bachelor's Degree in Accounting

    Faculty Of Commerce Tanta University - Egypt 2007 to 2011 · 4 Years
  • High School - Thanaweya Amma

    military high school - Egypt 2006

Achievments

Skills
Tools and Fields of Expertise

  • Technical Support
  • Trouble Ticket System (TTS)
  • CRM System
  • Cisco Labs
  • VMWare
  • Microsoft Office

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • Ccna cyber security ops

    Cisco · 2017
  • Digital Marketing Diploma

    2017
  • MCITP

    2016
  • MCSA

    Microsoft · 2016
  • Enterprise Networking and Technical Support

    National Telecommunication Institute · 2016
  • Entrepreneurship and Business Planning Training

    US Embassy · 2016
  • Conversation English

    Berlitz · 2016
  • CCNA

    2011
  • ICDL

    2010
  • conversation English

    Canadian Institute · 2010
  • Communication skills

    2009
  • The power of self-confidence

    2009
  • Network +

    2009
  •  Modern marketing strategies

    2008
  • General English

    AUC · 2008
  • A+

    2008