Zuzana Polakova
Excellent Customer Service Agent
Bratislava, SlovakiaWork Experience
ESL TutorFull Time
Zuzana Polakova - Fenix
Jan 2004 - Present -21 yrs, 5 months
Slovakia , Bratislava
- Job Details:Owner and Tutor. Am a freelancer and teach directly in companies or freelancing through various Language Schools. ESL teaching
Front Desk AgentFull Time
Waterloo Inn & Conference Centre
Apr 2002 - Mar 2003 -11 months
Canada , Kitchener
- Job Details:Booking and making reservations, front desk duties, checking guests in and out, room anticipating their needs, front desk administration, problem-solving,
Administrative AssistantFull Time
Peekay Holdings
Feb 2000 - Apr 2001 -1 yr, 2 months
Canada , Brantford
- Job Details:Filing, invoicing, telephone reception, issuing bills of landing, shipping documents, Phone Order Desk, banking, Customer Service, logistics, general office duties
Education
College Diploma in Hotel & Resort Administration
Georgian CollegeJan 1996 - Jan 1999 - 3 yr
Vocational in Hotel Operations
Hotel AcademyJan 1986 - Jan 1991 - 5 yr
High School - Other
Hotel AcademyJan 1991
Skills
- Translating
- Customer Service
- Teaching
- Hospitality
- Customer Service
- Teaching
- Hotel Operations
- Interpretation
- Microsoft Word
- Internet
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Languages
English
FluentCzech
FluentRussian
AdvancedSpanish
AdvancedGerman
IntermediatePolish
Intermediate
Training & Certifications
Swedish Massage
Academy of Education·2000CPR & First Aid
St. John Ambulance·1999Smart Serve
Georgian College·1997TOEFL
Mohawk College·1995