Basic Info

Bassem Arafat

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Workshop manager at NISSAN - MODERN MOTORS

Experience Details

Workshop manager

Engineering - Mechanical/Electrical

Manager

Responsible for job allocation and job flow in the workshop including job scheduling
and labour allocation for day to day operations.
• Co-ordinate resources, (operational and human) schedules and activities to
effectively manage jobs.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates.
• Manage inward goods, checking quantities, dispatching goods and receipting
invoices
• Regularly report progress on each job and quickly communicate delays or concerns
with the Director - Operations. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as
requested.
• Work with the Director - Operations to respond to client’s requests for updates on the
status of their jobs and keep the communication channels open to ensure information
is accurate.
• Identify client’s needs and explain/demonstrate AMS's services to them, which may
involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer
satisfaction.
• Work with the Directors to investigate customer complaints and concerns arising from
products and suggest appropriate solutions. Discuss with team to identify
appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to
client enquiries.


Company Details

NISSAN - MODERN MOTORS

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Aug 2016 to present (1 year 4 months)
Senior workshop team leader at TOYOTA EGYPT

Experience Details

Senior workshop team leader

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

Allocate the workload to assigned team.
• Ensure adequate maintenance of tools, equipment, and other materials in the department.
• Ensure that the area is adequately staffed to achieve objectives and that technicians are supplied with the necessary equipment to perform the required tasks.
• Assess impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues.
• Provide advice and technical assistance to team members.
• Review the monthly performance in collaboration with other team leaders to determine where improvements can be made.
• Analyze current procedures and activities to identify and present opportunities for improvement.
• Orient new team members (e.g. explain work hours, procedures, use of equipment etc) to familiarize them with work surroundings.
• Explain job expectations and procedures to ensure that new team members understand their respective duties.
• Coach and develop the job-related skills of team members to facilitate improvements in their job performance.
• Maintain good relationships with customers by meeting and exceeding their expectations.
• Undertake additional related responsibilities as required.
• Ensure that all the technicians are with up to date trainings.


Company Details

TOYOTA EGYPT

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Dec 2013 to Aug 2016 (2 years 8 months)
Workshop team leader at NISSAN - AUTO EGYPT

Experience Details

Workshop team leader

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

Allocate the workload to assigned team.
• Ensure adequate maintenance of tools, equipment, and other materials in the department.
• Ensure that the area is adequately staffed to achieve objectives and that technicians are supplied with the necessary equipment to perform the required tasks.
• Assess impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues.
• Provide advice and technical assistance to team members.
• Review the monthly performance in collaboration with other team leaders to determine where improvements can be made.
• Analyze current procedures and activities to identify and present opportunities for improvement.
• Orient new team members (e.g. explain work hours, procedures, use of equipment etc) to familiarize them with work surroundings.
• Explain job expectations and procedures to ensure that new team members understand their respective duties.
• Coach and develop the job-related skills of team members to facilitate improvements in their job performance.
• Maintain good relationships with customers by meeting and exceeding their expectations.
• Undertake additional related responsibilities as required.
• Ensure that all the technicians are with up to date trainings.


Company Details

NISSAN - AUTO EGYPT

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jul 2011 to Sep 2013 (2 years 2 months)
Work shop supervisior at FIAT & ALFAROMIO

Experience Details

Work shop supervisior

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

N/A


Company Details

FIAT & ALFAROMIO

Cairo, Egypt

101-500 employees

Automotive

N/A

Jan 2010 to Jul 2011 (1 year 6 months)
Work shop supervisior at ABOGHALY MOTORS(JEEP-CHRYSELER)

Experience Details

Work shop supervisior

Engineering - Mechanical/Electrical

Entry Level

N/A


Company Details

ABOGHALY MOTORS(JEEP-CHRYSELER)

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jan 2009 to Jan 2010 (1 year)

Education

BSc in AUTOMOTIVE ENGINEERING

Education Details

BSc

AUTOMOTIVE ENGINEERING

Faculty of Engineering - Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Engineering - Helwan University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ALSAYADA KHADIGA SCHOOL

Egypt

2000

A / Excellent / 85 -100%

N/A

ALSAYADA KHADIGA SCHOOL
2000

Certifications

Certificate details

TOYOTA Professional technician Certification

Aug 2015

N/A

N/A

N/A

TOYOTA MOTOR CORPORATION

Toyota Professional technician

Certificate details

TOYOTA technician Certification

Mar 2014

N/A

N/A

N/A

TOYOTA MOTOR CORPORATION

TOYOTA Technician

Certificate details

N-STEP 2 ELECTRICAL

Feb 2013

N/A

N/A

N/A

NISSAN MOTOR CO., LTD.

ELECTRICAL SPECIALIST

N-STEP 2 CHASSIS
Apr 2012

Certificate details

N-STEP 2 CHASSIS

Apr 2012

N/A

N/A

N/A

NISSAN MOTOR CO., LTD.

N/A

Certificate details

electrical diagnosis certificate

May 2016

N/A

N/A

N/A

TOYOTA MOTOR CORPORATION

N/A

Training and Courses

Training/Course Details

comprehensive Technical course for Team laeders

Mar 2016

TOYOTA EGYPT

N/A

Training/Course Details

common rail diesel engine

Jul 2015

TOYOTA EGYPT

N/A

Training/Course Details

Automotive Transmission systems

Aug 2007

faculty of engineering - mattaria

N/A

Training/Course Details

Automotive Technical advanced course

Aug 2009

GNA Training center

N/A

This profile is fresh!
Last update 12 days ago.

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Profile Skills and Keywords

AUTOMOTIVE ENGINEERINGAdaptiveArabicAutomotiveAutomotive Scan ToolsAutomotive Technical Advanced CourseAutomotive Transmission SystemsBooksCARS - DRIVINGCommon Rail Diesel EngineComprehensive Technical Course For Team LaedersElectrical Diagnosis CertificateEnglishFlexibleFootballHard WorkerInitiativeInternetMicrosoft ExcelMicrosoft PowerPointMicrosoft WordN-STEP 2 CHASSISN-STEP 2 ELECTRICALProblem SolverSenior Workshop Team LeaderTOYOTA Professional Technician CertificationTOYOTA Technician CertificationTeam PlayerTravellingWork Shop SupervisiorWorkshop ManagerWorkshop Team Leader

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

automotive scan tools

automotive scan tools

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Fields of Expertise

automotive

automotive

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Initiative, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

www.linkedin.com/in/bassembassem.arafat@hotmail.com

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