Wafaa Selim – Team Leader at _VOIS (Vodafone Intelligent Solutions)

Work Experience

_VOIS (Vodafone Intelligent Solutions)

Jan 2020 - Present -5 yrs, 5 months

Egypt , Cairo

Job Details:Define the team KPIs and monitor member’s performance. Prepare and submits internal reports Give technical assistance to agents from the team and from other teams if required. Responsible for client relationship management.

Vodafone International Services (VIS)

Jun 2017 - Dec 2019 -2 yrs, 6 months

Egypt , Cairo

Job Details:Conduct quality review of the transactions within functionally specific units to ensure quality service goals and standards are met. Delivering coaching sessions to agents and tracking the outcome of the coaching. Delivering training sessions and orientation sessions for newcomers.

Vodafone International Services (VIS)

May 2015 - May 2017 -2 yrs

Egypt , Cairo

Job Details:Provide customers of Vodafone Germany with all required information related to the company products and services and resolve all customer issues with exceptional customer service skills.

EastNets

Jun 2005 - May 2015 -9 yrs, 11 months

Egypt , Giza

Job Details:collecting and verifying the detailed information on legal entities including corporations, governments and funds, from centers around the world, using primary sources and registration documents. analyze data, make recommendations about the format and content to be included in written reports.

Bachelor's Degree in German Language
Ain Shams University (ASU)
Jan 1999 - Jan 2003 - 4 yr
High School - Thanaweya Amma
Om El Abtal Secondary School
Jan 1999

Top Performer 2017 & 2018