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Thennarasu Rajendhiren

Customer service executive

Sharjah, United Arab Emirates

Work Experience

  • Customer service representativeFull Time

    Exide life insurance company

    Oct 2015 - Jan 2017 -1 yr, 3 months

    India , Chennai

    • Job Details: Interacting with the customers through cold calling and explaining them about our products so as to make them convert as a prospective customer.  Retrieving the policy details of the existing customers and reaching them on phone to inform about the new policy structure.  Reminding the existing customers on the policy renewal.
  • Process associateFull Time

    Maersk Shippping and logistics

    Nov 2012 - Sep 2015 -2 yrs, 10 months

    India , Chennai

    • Job Details: Analyzing and fixing the prices globally as per prevailing market conditions also with historical volumes on those locations.  Harmonize with String analysts, Trade and marketing desks, Customer service, direct sales and providing required information and rates to customer.  Quoting the best BAS level to the customer for port to port combination to all kind of customer.  Involves inbound calls from customers, front line sales, management desks from all over the world and resolving their queries on special cargo rates & Acceptance.  Approving the special cargo like (BBK & OOG) into vessel.  Get in touch with the vessel GSP (Global Stowage Planner) through the phone and E-mail on a daily basis to get the confirmation for the special cargo loading into the vessel and inform the same to customer as well.  Frequently used to have a talk with Terminal Operations Department globally for Special cargo stuffing norms.  Whether the cargo can able to load in the particular mentioned vessel or any other option to change the vessel due to the dimension.  Entirely responsible for optimal utilization of the vessel by providing attracting price discounts and some surcharge negotiations with respective string analysts.  Absolutely responsible to obtain potential volume of the locations for setting up the rates and submit to sales force globally.  Creating the routes in MePC (Maersk Enable Product Catalog) for globally, so that the container will move accordingly to all over world without any kind of issue.  Imparted training to the upcoming junior batches to entail on the process knowledge
  • Education

    • B.com in Commerce

      Bharathidasan University

      Jan 2008 - Jan 2011 - 3 yr

    Skills

    • Customer Service
    • Microsoft Office
    • Microsoft Outlook
    • Pricing anylyst
    • Documentation

    Languages

    • English

      Fluent
    • Tamil

      Fluent
    • Hindi

      Beginner
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