Israa Mahfouz

Business Development SpecialistFull Time

• Job Details:External Development Projects: Aman App: it serves as a virtual assistant to Aman Card Customers with many features to support their transactions & financials Robotic Process Automation: this year we are focusing mainly on efficiency and further automation to our process which led us to invest in RPA

Business Development Senior ExecutiveFull Time

• Job Details:I had the opportunity to manage a number of projects internally and externlly that gave me exposure and increased my skills in many ways. Internal Development projects: - I was responsible for the company's documentation of the process and creating the operation and company manual - I got involved in Data Analysis with the goal to make our operations more efficient and automised External Development Projects: - Aman Installment Card: i was responsible for the project starting from market research until implementation and launching. It involved launching a new product to the market to acquire more customers. - Aman Whatsapp: it was a channel mainly targeted to serve our customers in a more efficient way that the available call center. The idea is that the channel has an imbedded chatbot that answers the customers from the pre-set menu. I supervised and executed the project for the 3 Aman Companies.

Business Development RiserFull Time

• Job Details:I was part of Raya's Rise Graduate Program, where i got accepted in batch 2019. I was at the business development track with a landing plan at Aman Financial Services. My main job description was following the learning and development plan by achieving my quarterly goals and challengs set to be on a personal and professional levels. I got assessed each quarter by doing a presentation infront of the board that includes my Direct Manager, the CEO, and HR team where i had to present what i achieved the past quarter. I got the opportunity to work on a challenging project which was the developing of Aman Card. My Role included: - Searching and contacting vendors for offers - Drafting a proposal with a comparison of all the offers - Managing the project phases and drafting deadlines for each department - Coordinating the project internally and externally to launch the project - In charge of internal process documentation - Responsible for starting new projects and acquire vendors to achieve customer convenience