Nada Hassan

Senior learning and development specialistFull Time

Learning and development specialistFull Time

• Job Details:Conducting sessions for company employees who want to get promoted in various roles. Conducting post assessment sessions for promoted employees. Conducting soft skill sessions for all employee roles. Creating material for courses in demand. Creating tests for Newley modified or new courses. Conducting sessions with two types in class and virtual ones.

Quality Assurance AnalystFull Time

• Job Details:Monitoring the agents transactions of two LOBs off shore and near shore. Making validations for outliers in each KPI metric to find root cause. Conducting quality sessions for new hires and active agents. Conducting calibration meetings, external with client and internal with management. Handling new hires certification with all its phases, pre, during and re certification. Conducting coaching sessions for new hires post certification. Conducting analysis on QA results by EOM.