Basic Info

Ehab Mahmoud

14 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Procurement Senior Supervisor at Etisal International

Experience Details

Procurement Senior Supervisor

Purchasing/Procurement

Manager

Leads the procurement function and oversees all aspects of purchasing, negotiations,strategy, tool and process implementation for procurement related to goods and services.

 Provides leadership and direction to the procurement organization. Manages and develops resources to deliver business partner satisfaction and achievement of overall
 Software ONE business and financial objectives 
 Negotiates favorable contractual terms and conditions for Software with suppliers.
 Builds strong relationships with software publisher partners, fostering collaboration and teamwork.

 Delivers on cost reduction commitments through the identification, development and execution of strategic sourcing initiatives.

 Develops and implements efficiencies, standardized tools, practices and procedures shortening the quotation, RFP and decision making and evaluation time.

 Leads development and execution of a performance driven supplier management process resulting in structured feedback. 

 Develops, implements and maintains procurement policies and review on a regular basis to ensure relevance and conformance with best practices and ensure compliance with internal and regulatory policies.

 Establishes Total Cost of Ownership (TCO) practices and reinforces through regular benchmarking, periodic RFP's, and supplier performance metrics reporting.


Company Details

Etisal International

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2013 to present (3 years 10 months)
Mobily KSA Inbound Operation senior Team Leader. at Etisal International

Experience Details

Mobily KSA Inbound Operation senior Team Leader.

Customer Service/Support

Manager

Observe all my team daily created transactions
- Establish all call centre environment's rules & fundamentals.
- Conduct all business requirements through business analyses function results.
- Generate the client’s business output and build the required analysis to identify the gap
between real results & targets.
- Create the required immediate & short run salutations to meet the operational targets
- Check and analyze daily, monthly and yearly performance data on business level & call
centre operation level.
- Provide the required operational solutions based on improvement action plans Create or
maintain policies, procedures and work process as well.
- Follow up daily real time operation management: calls flow, service level, floor
manpower… etc. Design evaluation performance system (KPI) for whole call centre staff
5
- Doing the required interviews to requite call centre staff also with currently employee
for any promotions o r transfer movements.
- Deliver all the training materials “Technical operation Issue” to the Mid career managerial
positions (team leaders)
- Coordinate with Quality & WFM departments to handle any Issue related to operation


Company Details

Etisal International

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2012 to Dec 2013 (1 year 11 months)
Etisalat Egypt inbound Operation Senior Team Leader. at Etisal International

Experience Details

Etisalat Egypt inbound Operation Senior Team Leader.

Customer Service/Support

Manager

Observe all my team daily created transactions
- Establish all call centre environment's rules & fundamentals.
- Conduct all business requirements through business analyses function results.
- Generate the client’s business output and build the required analysis to identify the gap
between real results & targets.
- Create the required immediate & short run salutations to meet the operational targets
- Check and analyze daily, monthly and yearly performance data on business level & call
centre operation level.
- Provide the required operational solutions based on improvement action plans
- Create or maintain policies, procedures and work process as well.
- Follow up daily real time operation management: calls flow, service level, floor
manpower… etc. Design evaluation performance system (KPI) for whole call centre staff
- Doing the required interviews to requite call centre staff also with currently employee
for any promotions or transfer movements.
- Deliver all the training materials “Technical operation Issue” to the Mid career managerial
positions (team leaders)
- Coordinate with Quality & WFM departments to handle any Issue related to operation


Company Details

Etisal International

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2011 to Jan 2012 (5 months)
Etisalat Egypt inbound Operation Team Leader. at Etisal International

Experience Details

Etisalat Egypt inbound Operation Team Leader.

Customer Service/Support

Manager

- Conduct quality monitoring and identify improvement areas.
- Provide feedback for the agent’s performance and training Recommendations.
- Conduct one-on -one performance evaluations.
- Schedule agents to meet staffing requirements.
- Gather and analyze daily, monthly and yearly performance data.
- Helping create or maintain policies, procedures and work process as well. Delivery of quality
and productivity targets and indicators.
- Daily real time monitoring for: calls flow, service level, floor manpower. Motivate, enable direct
and manage my subordinates .
6
- Evaluate team monthly performance and deliver it to Q.A department.
- Deliver training to the whole staff with the new products, services, process and even promotion.
- Doing outings with the team to focus on the team spirit which leads to a high level of loyalty.
- Deliver all the training materials “Soft skills and Technical” to the account “Account trainer”
- Maintain all the sides between the call center and the Quality assurance department, “Quality
Coordinator”


Company Details

Etisal International

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisal-int.com

Aug 2008 to Aug 2011 (3 years)
Costumer service & sales ( Vodafone Stores ) at First for Trade& distribution

Experience Details

Costumer service & sales ( Vodafone Stores )

Customer Service/Support

Experienced (Non-Manager)

- Meeting customer and making presentation for each information required for the production offers
and directing customers to suitable offer
- Working in shifts during the day to include all work hours by exchanging the work teams
- Marketing process for products specialized for customers
- New service promotion that company offers to customers through fixed previous programmers
for soling service and connecting it with the services that customer used to Lowy.
- Solving problems in services activating or products via customer meeting
- Sales offers and preparing rules.
- Preparing weekly meeting (continues meetings).
- Following up newly customers by calling them and be sure of good services served to them.
- Participating in forcing expectation in clops and new areas and Vodafone season offers,
facilitating sales processes, and getting products to the customers.
- Exploring for expected customer in additional to preparing lists for nomination from
customer themselves.


Company Details

First for Trade& distribution

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Mar 2007 to Aug 2008 (1 year 5 months)
Store Manager at Itsalat International ( I2 )

Experience Details

Store Manager

Sales/Retail

Manager

- Present and sell company products and services to current and potential clients.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be
made.
- Follow up on new leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as
assigned.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product
knowledge.
- Establish and maintain current client and potential client
relationships.
- Prepare paperwork to activate and maintain contract services.
- Manage account services through quality checks and other
follow-up.
- Identify and resolve client concerns.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.


Company Details

Itsalat International ( I2 )

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jun 2006 to Apr 2007 (10 months)
Costumer service & sales at Itsalat International ( I2 )

Experience Details

Costumer service & sales

Customer Service/Support

Experienced (Non-Manager)

- Present and sell company products and services to current and potential clients.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be
made.
- Follow up on new leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as assigned.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Prepare paperwork to activate and maintain contract services.
- Manage account services through quality checks and other follow-up.
- Identify and resolve client concerns.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.


Company Details

Itsalat International ( I2 )

Cairo, Egypt

101-500 employees

Telecommunications

N/A

May 2003 to Jun 2006 (3 years 1 month)
Call Center Agent at Raya Contact Center

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

- Responsible for handling all types of Customer Service Duties.
- Providing customers with technical support and proper trouble shooting,
- Propose the proper solutions to the customers, guiding them to the appropriate destination to
get their requirements.
- Activating and deactivating value added service according to the customer’s need. Propose to
the customers a cross and up sell.
- Handling the customers’ complaints through the proper escalation, and making follow up to
guarantee that all cases are closed.


Company Details

Raya Contact Center

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jul 2002 to May 2003 (10 months)
Accountant / Summer Training (volunteer) at Egyptian Saudi Financing Bank

Experience Details

Accountant / Summer Training (volunteer)

Banking

Student

Training courses in financial investment dep. I was trained to perform money positions for clients,
review outputs of interests for clients, participate in monitoring clients credits, trained on issuing
deposit registers concerning clients' checks and following up current accounts for clients and trained
for examining credit documents offered from clients for 2 months.


Company Details

Egyptian Saudi Financing Bank

Cairo, Egypt

101-500 employees

Banking

N/A

Aug 1998 to Sep 2002 (4 years 1 month)

Achievements


- Certified as specialist Microsoft office XP 2002. - Ability to work well under pressure . - Ability to work with all levels of management and personal. - Able to learn new computer systems quickly. - Best achiever (2006 & 2007) {i2}"Etisalat- International-Masr " - Top Performance ( 2010 ) { Etisalat Misr } - Top Performance ( 2014 ) ( Etisal International )

Education

Bachelor of commerce in ACCOUNT

Education Details

Bachelor of commerce

ACCOUNT

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

السعيديه الثانويه العسكريه

Egypt

1998

B / Very Good / 75 - 85%

N/A

السعيديه الثانويه العسكريه
1998

Certifications

Certificate details

the administrative assistant track

Jun 2015

100 out of 100

N/A

N/A

8 gate

N/A

Training and Courses

Training/Course Details

Basic Professional Selling Skills

Jan 2003

Nokia Academy

N/A

Training/Course Details

Advanced Selling Skills

Jan 2004

Nokia Academy

N/A

Training/Course Details

Supervisory Skills.

Jun 2004

Logic Consulting

N/A

Training/Course Details

Nokia Applications & Nokia Headsets

Jan 2004

Nokia Academy

N/A

Training/Course Details

Customer Satisfaction "Human Touch"

Apr 2007

Vodafone Egypt

N/A

Training/Course Details

Fundamentals for Success (Customized and prepared for Vodafone Egypt) Sony Ericsson Products

Aug 2007

Vodafone Egypt

N/A

Training/Course Details

Six Sigma

Oct 2008

Etisalat Egypt

N/A

Training/Course Details

COPC

Nov 2010

Etisalat Egypt COPC

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ACCOUNTAccountant / Summer TrainingActingAdvanced Selling SkillsAnalysisArabicBankingBasic Professional Selling SkillsBusiness DevelopmentBusiness PlanningCOPCCall Center AgentCommunicatorCostumer Service & SalesCostumer Service & Sales ( Vodafone Stores )Costumer ServicesCredibilityCustomer Satisfaction "Human Touch"Customer ServiceEnglishEtisalat Egypt Inbound Operation Senior Team Leader.Etisalat Egypt Inbound Operation Team Leader.Fundamentals For Success (Customized And Prepared For Vodafone Egypt) Sony Ericsson ProductsHard WorkerLeaderMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMobily KSA Inbound Operation Senior Team Leader.Nokia Applications & Nokia HeadsetsProblem SolverProcurementProcurement Senior SupervisorRetailSalesSix SigmaStore ManagerSupervisory Skills.SupportSupportiveSwimmingTelecommunicationsThe Administrative Assistant TrackTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Expert

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

5-7 years

Fields of Expertise

costumer Services

costumer Services

: Expert

: Extreme - I love it!

:

More than 7 years

sales

sales

: Expert

: Extreme - I love it!

:

More than 7 years

travelling

travelling

: Expert

: Extreme - I love it!

:

5-7 years

procurement

procurement

: Expert

: Extreme - I love it!

:

More than 7 years

analysis

analysis

: Intermediate

: High

:

More than 7 years

Key Skills

Leader, Communicator, Hard worker, Problem Solver, Supportive

Online Presence

https://eg.linkedin.com/in/ehab-ibrahim-46b76430https://www.facebook.com/ehab.ibrahim

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