Basic Info

Menna El Keraby

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager at Katameya Real Estate

Experience Details

Office Manager

Human Resources

Manager

N/A


Company Details

Katameya Real Estate

Cairo, Egypt

11-50 employees

Real Estate/Property Management

N/A

Aug 2016 to present (4 months)
HR specialist at E-planet for Educational Services

Experience Details

HR specialist

Human Resources

Experienced (Non-Manager)

• Schedules meetings and interviews.
• Updates HR spreadsheet with employee change requests and processes paperwork.
• Handle discrete information related to employee relations, changes in the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters.
• Handle the medical insurance for the company.
• Order and manage office supplies.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures, contracts and consultant agreements.
• Provide employee training and orientation services.
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Conduct exit interviews to identify reasons for employee termination.
• Provide current and prospective employees with information about job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Admin Work( Filing, database, .. etc)
• Files papers and documents into appropriate employee files.


Company Details

E-planet for Educational Services (multinational)

Cairo, Egypt

101-500 employees

Education

N/A

May 2016 to Aug 2016 (3 months)
Office coordinator at Eastern Sands for real estate

Experience Details

Office coordinator

Human Resources, Administration

Experienced (Non-Manager)

- Reporting to General Manager.
- Handle incoming calls for leasing and sales enquiries to company standards.
- Responsible for recruitment, selection, interview, collecting/verify credentials, finalizing and making offer letter.
- Monitor and renew labor contract and visa for existing employee.
- Safe keeping of personnel checklist and related files – soft copy and hard copy.
- Maintain Employee Annual Leave calendar and manage Leave Request Form.
- Serve on team to determine HR related policy, procedure, forms review.
- Responsible for preparing and issuing memos, warning letter, HR related correspondence.
- Booking of air tickets of employees.
- To communicate with hired new staff regularly about the visa process using pre- established script.
- Maintains employee confidence and protects operations by keeping human resource information confidential.


Company Details

Eastern Sands for real estate

Abu Dhabi, United Arab Emirates

11-50 employees

Real Estate/Property Management

www.esands.ae/

Jan 2016 to Mar 2016 (2 months)
HR & Admin Assistant at Ottobock

Experience Details

HR & Admin Assistant

Human Resources

Experienced (Non-Manager)

- Reporting to the HR & Admin manager.
- Writing job adverts and posting them on online job boards or with recruitment agency.
- Assists with recruitment and interview process.
- Schedules meetings and interviews as requested by HR Director.
- Reading all correspondence including inquiry letters, job applications and resumes that are sent in.
- Assisting with the recruitment and selection process.
- Making sure that all employees’ records are accurate and well maintained.
- Setting up and maintaining employees’ personnel files.
- Creating “Handbook” for the company.
- Makes photocopies, faxes documents and performs other clerical functions.
- Admin Work( Filing, database, .. etc)
- Files papers and documents into appropriate employee files.
- Prepares new employee file.
- Assists HR Director with various research projects and/or special projects.
- Updates HR spreadsheet with employee change requests and processes paperwork.
- Assist in writing Policies and procedures.
- Provide employee training and orientation services.
- Make reservations and coordinate travel schedules for management.
- Handle discrete information related to employee relations, changes in the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters.
- Handle the medical insurance for the company.
- Order and manage office supplies.
- Write minutes of meetings.


Company Details

Ottobock (multinational)

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

http://ottobock.com.eg/

Dec 2014 to Jan 2016 (1 year 1 month)
Senior Account Executive at Allied Arab Assurance Brokerage

Experience Details

Senior Account Executive

Administration, Customer Service/Support, Operations/Management

Experienced (Non-Manager)

- Reporting to the CEO & the COO.
- Entering & reviewing policies data on the system.
- Attend meetings, seminars and programs to learn about new products and services.
- Managing & developing existing client’s portfolio and maintaining ongoing relationships with clients including scheduling and attending meetings when needed.
- Foreseeing clients' insurance needs, such as policy renewals and amendments.
- Monitoring client’s satisfaction and addressing concerns on weekly basis.
- Analyzing underwriting data and relay decisions to clients.
- Underwriting applications before sending them to the insurance company (medical, life & personal accident).
- Underwriting medical bills and receipts before sending them to the insurance company (medical & personal accident).
- Contacting customers in order to respond to inquiries or to notify them of claim investigation results until the claim process is finalized.
- Scanning claim documents and submission to respective Insurers.
- Uploading of claims to the Database System and updating settlements of claims.
- Arranging dispatch of medical claim cheques to clients once received from insurance providers and attending to client queries regarding medical claims/benefits/approvals for Individual client
- Following up selected claims and settlements with insurance providers.
- Pro-active communication with the sales department.
- Monitoring and reporting on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.
- Collecting insurance premiums and processing accounts.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Recommend improvements in products, service, or billing methods and procedures in order to prevent future problems.
- Seeking out new clients and develop clients by networking to find new customers and generate lists of prospective clients and forecasting their future needs.
- Maintaining & managing the company's face book page.


Company Details

Allied Arab Assurance Brokerage

Cairo, Egypt

11-50 employees

Insurance

http://www.aaa-egy.com/

Oct 2011 to Dec 2014 (3 years 2 months)

Achievements


Fencer in shooting club

Education

Bachelor's Degree in German Language & Translation

Education Details

Bachelor's Degree

German Language & Translation

October 6 University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

October 6 University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manor House

Egypt

2007

B / Very Good / 75 - 85%

N/A

Manor House
2007

Certifications

ICDL
Nov 2010

Certificate details

ICDL

Nov 2010

N/A

N/A

N/A

YAT learning centre

N/A

Certificate details

Medical insurance

Sep 2013

N/A

N/A

N/A

Insurance Institute

N/A

Training and Courses

Training/Course Details

Retail

Sep 2010

Vodafone

N/A

Training/Course Details

Retail & customer care

Sep 2009

Vodafone

N/A

Training/Course Details

German language

Jul 2011

Goethe institute

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopArabicCustomer ServiceDrawingE-planet For Educational ServicesEducationEnglishFencingFlexibleFrenchGermanGerman LanguageGerman Language & TranslationHRHR & Admin AssistantHR SpecialistHandles StressHard WorkerHealthcare And Medical ServicesHuman ResourcesICDLInsuranceManagementMedical InsuranceMicrosoft OfficeMusicOffice CoordinatorOffice ManagerOrganizerOttobockProperty ManagementReadingReal EstateRetailRetail & Customer CareSenior Account ExecutiveSupportSupportiveSushiTour OperatorTravellingWriting Poems

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Advanced

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Insurance

Insurance

: Expert

: Extreme - I love it!

:

1-3 years

Retail & customer care

Retail & customer care

: Advanced

: High

:

1-3 years

HR

HR

: Advanced

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Intermediate

: Medium

:

1-3 years

Tour operator

Tour operator

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Handles Stress, Supportive

Online Presence

https://eg.linkedin.com/in/menna-el-keraby-557441b6https://www.facebook.com/menna.maysara

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