Basic Info

Mostafa Abdul Rahman

4 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Key Account Manager at Souq.com

Experience Details

Key Account Manager

Sales/Retail

Experienced (Non-Manager)

• Managing end to end relationship and performance for top souq.com marketplace sellers in my portfolio.
• Work on targets for revenue, listings and customer experience metrics (cancellation rate, late shipment rate, feedback rate and return rate) for the sellers in my portfolio.
• Work as consultants with my sellers to help them grow their business on souq.com.
• Understand and resolve seller issues by working with internal and external teams.
• Tracking Seller performance Daily, Weekly and Monthly. And present report every three months to monitor the results.
• Monitoring the seller performance KP I's Cancellation Rate, late shipment, Returns seller fault, and buyer’s negative feedback.
• Setting an action plan and take the needed action with low performance sellers every quarter.
• Review the current stock to make sure that all items are available to avoid cancellation.
• Generate sales for a portfolio of accounts and reach the company's sales target
• increase product range by listing new items on seller account.
• Manage and solve conflicts with sellers "Financial, Returned, damage and lost items".
• Consulting clients about campaign requirements and objectives.
• Interact and coordinate with the operations team and OMT to follow up on daily work.


Company Details

Souq.com

Cairo, Egypt

501-1000 employees

Retail

http://egypt.souq.com/

Nov 2015 to present (1 year 1 month)
Retail Category Buyer at Souq.com

Experience Details

Retail Category Buyer

Sales/Retail

Experienced (Non-Manager)

• Manage inventory and stock level on daily bases.
• Sales Analysis and run all daily reports.
• Forecasts – replenishment orders only
• Deal of the day and campaigns execution
• Follow up suppliers’ payable and receivable
• Responsible for Fulfillment
• Follow up returns and complaints
• Communicate and follow up with Content concerning Stock updates and new listings
• Follow up POs processes
• Make sure that all SKUs are displayed with right description and key selling points
• Unify all merchandise under one EAN
• Sales Analysis and reordering based on forecasted Revenue
• Deal of the day dedicated page merchandising
• Market survey – online and offline. And update MRP on weekly bases
• Follow up suppliers’ payable and receivable
• Communicate returns and RMA with suppliers
• Track and follow suppliers’ performance in order to improve, maintain and evaluate
• Evaluate all suppliers and work on supplier score card
• Inventory management based on aging internal cycle
• Propose new Listing to meet SKU built


Company Details

Souq.com (multinational)

Cairo, Egypt

501-1000 employees

Retail

http://egypt.souq.com/eg-en/

Jul 2014 to Oct 2015 (1 year 3 months)
Logistics officer at Souq.com

Experience Details

Logistics officer

Logistics/Supply Chain

Experienced (Non-Manager)

• Arranging meeting with sellers to improve the fulfillment ratio.
• Coordinating between our company and Shipping Company Aramex.
• Increasing the market place fulfillment to 15 % in one month with my logistics team.
• Controlling the sellers to deliver shipments within service level of agreement.
• Responsible for the delivery part dealing with Aramex Company and managing Aramex delivery team.
• Our main goal here to deliver the shipments (90% “Retail” & 80% “Market place”) within its SLA without any delay and reporting which shipments delivered during the days of the SLA and which missed with valid reasons.


Company Details

Souq.com (multinational)

Cairo, Egypt

101-500 employees

Logistics and Supply Chain

http://egypt.souq.com/eg-en/

Apr 2013 to Jul 2014 (1 year 3 months)
E-Commerce Expert at Souq.com

Experience Details

E-Commerce Expert

Customer Service/Support

Entry Level

• Handling between buyers and sellers.
• Making deals to the buyer.
• Solving complaints between buyers and sellers.
• Improving my negotiation skills by persuading customers to still with our company not leaving it.
• Satisfying our customer by following the case.
• Going extra mile.


Company Details

Souq.com (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

http://www.aga.com.eg/

Oct 2012 to Mar 2013 (5 months)
Sales representative at AGA Company

Experience Details

Sales representative

Sales/Retail

Entry Level

• Improving my sales skills and negotiation skills.
• Traveling on Cairo, meeting customers, making reports.


Company Details

AGA Company

Cairo, Egypt

501-1000 employees

Retail

http://www.aga.com.eg/

Jul 2011 to Feb 2012 (7 months)

Achievements


• I achieved the GMV target for the last 3 months.
• Increased the sellers fulfillment and sales.
• Built relationship with the sellers to work together to achieve our target.
• Open a new accounts with the companies to deal with market place model.
• Work on a new model FBS "consignment model" for market place with the sellers to achieve fast fulfillment.


• Responsible for Fulfillment and achieved the per 90% of our target to make sure that all the items shipped to the buyers.
• Achieved the target of sales for last year 2015 with "CCC" team.
• Increased numbers of SKU for our Consumer Electronics category.
• Achieved our target of GP for last year 2015.
• Built relationship with suppliers.
• Negotiated with category buyer to clear our aging stock so we achieved healthy stock.



• Increasing the market place fulfillment to 15 % in one month with my logistics team.
• Responsible for the delivery part dealing with Aramex Company and managing Aramex delivery team.
• Our main goal here to deliver the shipments (90% “Retail” & 80% “Market place”) within its SLA without any delay and reporting which shipments delivered during the days of the SLA and which missed with valid reasons.



• Solving complaints between buyers and sellers.
• Satisfying our customer by following the case.
• Going extra mile.



I have achievements as Key Account Manager at Souq.com, my monthly target on July for GMV & the seller accounts performance

Education

Doctorate Degree in Accounting

Education Details

Doctorate Degree

Accounting

Suez University, Egypt

Not specified

N/A

N/A

Suez University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Orman Secondary School

Egypt

2004

B / Very Good / 75 - 85%

N/A

El Orman Secondary School
2004

Certifications

Certificate details

Job Placement Training Program

Jul 2012

100 out of 100

http://100

100

Education for Employment

•Business English and Colloqui

Training and Courses

Training/Course Details

Job Placement Training Program

Jul 2012

Education for Employment

• Improving my Business English and Colloquial English skills • Enhancing my presentation skills, critical thinking, public speaking, and negotiation skills • Improving my professional skills in Workplace Success course • Completing ICT training with Microsoft and technical support program

Training/Course Details

Job Placement Training Program

Jul 2012

Education for Employment

• Improving my Business English and Colloquial English skills • Enhancing my presentation skills, critical thinking, public speaking, and negotiation skills • Improving my professional skills in Workplace Success course • Completing ICT training with Microsoft and technical support program

This profile is fresh!
Last update 19 days ago.

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Profile Skills and Keywords

AccountingAnalysisAnalyticalArabicBusiness DevelopmentConsumer ServicesCustomer ServiceE-Commerce ExpertE-commerceERPEnglishEspecially About History And LeadershipJob Placement Training ProgramKey Account ManagerLeaderLogisticsLogistics And Supply ChainLogistics OfficerManagementMarket PlaceMicrosoft OfficeNegotiationNegotiatorPhoenix AnalyticsPlanningProblem SolverPublic SpeakingRPEReadingRetailRetail Category BuyerRetail DepartmentSalesSales RepresentativeSouq.comSupportSupportiveTransportationWalkingWriting Poetry

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Phoenix Analytics

Phoenix Analytics

: Expert

: Extreme - I love it!

:

3-5 years

RPE

RPE

: Expert

: Extreme - I love it!

:

1-3 years

ERP

ERP

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Market Place

Market Place

: Advanced

: High

:

1-3 years

E-commerce

E-commerce

: Advanced

: High

:

1-3 years

Analysis

Analysis

: Advanced

: High

:

1-3 years

Retail Department

Retail Department

: Advanced

: Extreme - I love it!

:

1-3 years

Management

Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Negotiator, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=235890930&trk=nav_responsive_tab_profilehttps://www.facebook.com/AmbassadorManagerial

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