Tamer Nabil Ghattas

Senior customer service representativeFull Time

• Job Details:Duties: Receiving Inbound calls and Handling all requests concerning premium customers in different tasks as Vodafone one program and complains task with efficiency till make sure customer satisfaction with Vodafone Values And behaviors and ability to work under stress and team player Achievements: -Handling floor tasks and handling all premium complains and tasks -Employee of month reward for 2 months through mentioned period -Attending UAT for new products and services and ability to be creative -Exceeding customer expectations through delivering the best service and quality for more customer satisfaction and rewarded for being exceeding the customer expectations for best service . -Technical support for USB modem and blackberry devices through inbound calls . -positive attitude ,good judgment and strong work ethic. -Ability to work under extreme pressure. -Ability to make sound discussions with minimal guidance. -Ability to prioritize functions to ensure all processes are completed. -Time management skills .