Sarah Mohamed Naguib

Cards promotions & utilization specialist at QNB ALAHLI

Maadi, Cairo, Egypt

QNB ALAHLI

Oct 2015 - Present -9 yrs, 9 months

Raya Contact Center

Jun 2012 - Apr 2015 -2 yrs, 10 months

Egypt , Cairo

Job Details:• Deliver knowledge of interpersonal communication, customer service and telephone etiquette. • Train new comers on using their project system. • Customize quizzes, verification and Role Plays. • Monitor old and new agent’s calls to find their weakness points to coach them on it. • Planning sessions due to priority. • Managing Small team of soft skills trainers. • Use TNA techniques to define the training curriculum and techniques.

Logic for Management consultant

Jun 2011 - Jan 2012 -7 months

Egypt , Giza

Job Details:• Search on data base to get my target consumers. • Make Questioners that related to my research. • Call Consumers and get there answers about Questioners. • Make my report and calculate the satisfied percentage and write my recommendations from the consumer's opinions.

Institute of Professional Accounting

Oct 2010 - Apr 2011 -6 months

Egypt , Cairo

Job Details:• Set with the Marketing Manager the ways to get our Target. • Make a branch target customers list. • Search about our target Customers history and needs. • Make phone calls with our target to get appointments. • Met our target Customers to know there stuff improvement needs, offer our programs and discuss about there improvement vision. • Make a deal with customers. • Report them needs to the technical department to set curriculums. • Follow up with customers to know there satisfaction percentage. • Make daily, weekly, and monthly Reports and send theme to the Marketing Manager.

Train the trainer
Raya Contact Center by Sherif Eid·2014
Essentials of Human Resources Management
SHRM·2012
Time Management, Soft Skills and Selling Skills,
Institute of Professional Accountants·2010