Basic Info

Aly El kholy

8 years

Nasr City, Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Specialist at Jana Dan International School

Experience Details

Technical Support Specialist

IT/Software Development

Experienced (Non-Manager)

Technical Specialist May 2015- Present
Jana Dan International School

Achievements
• Upgraded and configured IT infrastructure with new desktops, access point devices, CISCO switches, finger print devices and projectors.
• Created and deployed 5 different images.
• Deployed and configured new windows 7 system to all school machines
• Supervised the establishment and configured CCTV system

Key Responsibilities:
• Providing first level of IT support for end-user.
• Installing, configuring and troubleshooting MS client operating systems.
• Working in Active Directory Users and Computers section.
• Creating standard windows images as school reference.
• Troubleshooting networking issues.
• Supporting WAN connection
• Supporting projectors
• Managing and maintaining CCTV system


Company Details

Jana Dan International School

Cairo-Maadi, Egypt

51-100 employees

Education

N/A

May 2015 to present (2 years)
IS&T Support Specialist at PGESCo

Experience Details

IS&T Support Specialist

IT/Software Development

Experienced (Non-Manager)

PROFESSIONAL EXPERIENCE
IS&T Support Specialist May 2008 – March 2015
PGESCo, New Cairo, Egypt

(Power Generation Engineering and Services Company) is a Bechtel joint-venture company working in the field of power plant consultancy in Egypt and Middle East.



Achievements
• Pass many Microsoft certification exams :
• Mcp Win2012
• Mcsa Win 8
• Mcsa Win 7
• CCNA
• Mcp Win 2003
• Having achieved the highest score in solving incident in the last three years
• Having been promoted to work in main office in Jan 2011
• No delivery errors in the last three years
• The best APR score in my team for three years
• Create and deploy more than 20 different images for company users
• Troubleshoot many complex issues in company

Key Responsibilities:
• Providing first level of IT support for end-user computing environment answering support queries via phone & email.
• Handling incoming incidents via the phone ,e-mail or Service desk system tools such as Service Manager and Track IT
• Take ownership of incidents, identifying the issue, prioritizing, resolving and/or escalating the incident to ensure a timely resolution.

• Writing progress and statistical reports for supervisors and managers.
• Install and configure servers used all Windows servers’ operating system versions
• Install, configure and troubleshooting client operating systems
• Working in Active Directory users and computer section
• Create many standard windows images as company reference
• Document and maintain image preparing and application installation procedures
• Installing and maintaining printers
• Prepare new desktops and laptops for users and troubleshoot any hardware issues
• Troubleshooting networking issues
• Support IT solutions such as Direct Access, UAG and VPN
• Install , configure and troubleshoot a lot of Engineering software in PGESCo company
• Support and maintain WAN and Communications line
• Manage Bitlocker server and troubleshoot related issue for company users
• Using remote control software tools to provide fault resolution and diagnosis.
• Training the new joined employee
• Building new sites’ Infrastructure where I was responsible for preparing new sites with the following facilities:
o Communication lines to connect it to Head Office.
o Routers and switches to secure data availability for users.
o Install site LAN.
o Install computers and printers.

QuickNet Company(ISP Company)
Help desk 2004-2008

Achievements
Pass First microsoft certification exam ( XP)

Key Responsibilities
• Install, configure and troubleshooting client operating systems
• Installing and maintaining printers
• Troubleshoot ADSL issues


Company Details

PGESCo (multinational)

New Cairo, Cairo, Egypt

101-500 employees

Engineering Services

N/A

May 2008 to Mar 2015 (6 years 10 months)
Help Desk at Quick Net

Experience Details

Help Desk

IT/Software Development

Entry Level

N/A


Company Details

Quick Net

damanhour, Egypt

11-50 employees

Computer and Network Security

N/A

Feb 2006 to Apr 2008 (2 years 1 month)

Achievements


• Upgraded and configured IT infrastructure with new desktops, access point devices, CISCO switches, finger print devices and projectors.
• Created and deployed 5 different images.
• Deployed and configured new windows 7 system to all school machines
• Supervised the establishment and configured CCTV system



• Passed many Microsoft certification exams.
• Achieved the highest score in solving incident in the last three years.
• Promoted to work in main office in Jan 2011.
• No delivery errors in the last three years.
• Scored the best APR score in my team for three years.
• Created and deployed more than 30 different images for company users.



Education

B.Sc in Commerce

Education Details

B.Sc

Commerce

Tanta University, Egypt

Not specified

N/A

N/A

Tanta University
1995 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el askaria

Egypt

1995

C / Good / 65 - 75%

N/A

el askaria
1995

Certifications

CCNA
Sep 2010

Certificate details

CCNA

Sep 2010

N/A

N/A

N/A

N/A

MCITP WIN 7
Oct 2012

Certificate details

MCITP WIN 7

Oct 2012

N/A

N/A

N/A

N/A

MCSA WIN 8
Sep 2014

Certificate details

MCSA WIN 8

Sep 2014

N/A

N/A

N/A

N/A

MCP(2003)
Oct 2009

Certificate details

MCP(2003)

Oct 2009

N/A

N/A

N/A

N/A

MCP(2012)
Dec 2014

Certificate details

MCP(2012)

Dec 2014

N/A

N/A

N/A

N/A

MCSA WIN 7
Oct 2013

Certificate details

MCSA WIN 7

Oct 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

IT

Aug 2014

Global Knowledge

• WIN 8.1 (Configure – Troubleshooting)

Training/Course Details

IT

Dec 2013

Global Knowledge

• WIN 2012 (Installing and configuring)

Training/Course Details

Safty

Oct 2013

Egyptian Red Crescent

• Basic life support and first aid

Training/Course Details

IT

Jan 2010

New Horizon

• CCNA

Training/Course Details

IT

Sep 2013

Global Knowledge

• Security +

Training/Course Details

IT

Nov 2013

Global Knowledge

• ITIL V3 : Service Management Foundation

Training/Course Details

IT

Jun 2013

Global Knowledge

• VIRTUALIZATION

This profile is fresh!
Last update 10 days ago.

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Profile Skills and Keywords

Alexandria SeaArabicCCNACCTVCiscoCommerceCommunication SkillsCommunicatorComputer And Network SecurityComputer SkillsCustomer ServiceEducationEnd User SupportEngineering ServicesEnglishFootballHard WorkerHardware ConfigurationHelp DeskHuman DevelopmentICDLIS&T Support SpecialistITInstalling, Upgrading & Maintaining ServersInternetLearning New TechnologyMCITP WIN 7MCP(2003)MCP(2012)MCSA WIN 7MCSA WIN 8Microsoft OfficeMicrosoft WindowsNetworkingOperating SystemsOracleOrganizerPGESCoPresentation SkillsProblem SolverReadingSQLSaftyShrimpSoftware DevelopmentSoftware TroubleshootingSymantecTMG ServerTeam PlayerTechnical Support Specialist

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Advanced

: Medium

:

3-5 years

Computer Skills

Computer Skills

: Advanced

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

symantec

symantec

: Advanced

: Medium

:

5-7 years

Networking

Networking

: Intermediate

: High

:

5-7 years

Communication Skills

Communication Skills

: Intermediate

: High

:

3-5 years

Presentation Skills

Presentation Skills

: Intermediate

: Medium

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

3-5 years

Cisco

Cisco

: Beginner

: Little

:

Less than 1 year

Oracle

Oracle

: Beginner

: Little

:

5-7 years

SQL

SQL

: Beginner

: Little

:

3-5 years

Fields of Expertise

Software Troubleshooting

Software Troubleshooting

: Expert

: High

:

More than 7 years

Hardware Configuration

Hardware Configuration

: Expert

: Extreme - I love it!

:

5-7 years

Help Desk

Help Desk

: Expert

: Extreme - I love it!

:

More than 7 years

Operating Systems

Operating Systems

: Expert

: Extreme - I love it!

:

5-7 years

CCTV

CCTV

: Advanced

: Medium

:

1-3 years

End User Support

End User Support

: Advanced

: High

:

3-5 years

Installing, Upgrading & Maintaining Servers

Installing, Upgrading & Maintaining Servers

: Intermediate

: Extreme - I love it!

:

1-3 years

TMG Server

TMG Server

: Beginner

: High

:

1-3 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/aly-elkholy-168938b3?trk=nav_responsive_tab_profile

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