MZ
Mennatallah saeed zayed
customer service/sales expert
Heliopolis, Cairo, EgyptWork Experience
customer service representitiveFull Time
HSBC bank
Jun 2015 - Oct 2017 -2 yrs, 4 months
Egypt , Cairo
- Job Details:- Handling customer complaints and help them with their bank accounts/ cc/ loans and other bank's facilities. - Certified from the training as banker knowledgeable. - Studied E-learning and passed from it about fraud cases,integrity,loyalty,bank policies/regulations . - Working with offshore accounts in middle east,80% foreign customers. sales is part of my job too, i achieved my targets in it . - Ensure high level of quality and accuracy in the daily work and achieving individual Sales monthly target. -Preparing reports about team's AHT and compliance.
telesales agentFull Time
wasla outsourcing
Jul 2013 - Oct 2013 -3 months
Egypt , Cairo
- Job Details:- Identify customer needs and offer them what they need to make them satisfy with the network. - Insuring high level of quality in daily basis . - Offering the new products that can help the customer achieving their goals.
Human resourcesInternship
advertising company
May 2013 - Jun 2013 -1 month
Egypt , Cairo
- Job Details:- Dealing with resumes ,recruitment and phone screening. - Preparing applicant's sheets and their qualifications to make it more easy to choose from this data base and put some of them on waiting list. - Responsible for the jobs advertisements in websites or journals.
Education
College Diploma in Human resources
MinnesotaJan 2018 - Jan 2018 - 0 Months
Bachelor's Degree in commerce
Ain Shams University (ASU)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
al zahraa language schoolJan 2008
Activities
English-Arabic translator at Global translation community
Volunteering
Nov 2017 - present -7 years, 10 months
Achievements
a freelancer translator (English-Arabic) and I translated 20,000 words on GTC
Skills
Languages
English
Advanced
Training & Certifications
SEPT, standard English proficiency test
AUC·2018Understanding ILETS
british council·2017ILETS preparation
QueensIsland University (EDX)·2017My 21st century HR: Talent management
udemy·2017presentation skills
udemy·2017FATCA
HSBC·2016Anti money laundry (AML)
HSBC·2015communication and soft skills
HSBC·2015HR
MISR LEARN·2011ICDL
MISR LEARN·2011