MZ

Mennatallah saeed zayed

customer service/sales expert

Heliopolis, Cairo, Egypt

Work Experience

  • IT recruiterFull Time

    Totaltech

    Aug 2018 - Present -7 yrs, 1 month

    • customer service representitiveFull Time

      HSBC bank

      Jun 2015 - Oct 2017 -2 yrs, 4 months

      Egypt , Cairo

      • Job Details:- Handling customer complaints and help them with their bank accounts/ cc/ loans and other bank's facilities. - Certified from the training as banker knowledgeable. - Studied E-learning and passed from it about fraud cases,integrity,loyalty,bank policies/regulations . - Working with offshore accounts in middle east,80% foreign customers. sales is part of my job too, i achieved my targets in it . - Ensure high level of quality and accuracy in the daily work and achieving individual Sales monthly target. -Preparing reports about team's AHT and compliance.
    • telesales agentFull Time

      wasla outsourcing

      Jul 2013 - Oct 2013 -3 months

      Egypt , Cairo

      • Job Details:- Identify customer needs and offer them what they need to make them satisfy with the network. - Insuring high level of quality in daily basis . - Offering the new products that can help the customer achieving their goals.
    • Human resourcesInternship

      advertising company

      May 2013 - Jun 2013 -1 month

      Egypt , Cairo

      • Job Details:- Dealing with resumes ,recruitment and phone screening. - Preparing applicant's sheets and their qualifications to make it more easy to choose from this data base and put some of them on waiting list. - Responsible for the jobs advertisements in websites or journals.
    • Education

      • College Diploma in Human resources

        Minnesota

        Jan 2018 - Jan 2018 - 0 Months

      • Bachelor's Degree in commerce

        Ain Shams University (ASU)

        Jan 2008 - Jan 2012 - 4 yr

      • High School - Thanaweya Amma

        al zahraa language school

        Jan 2008 

      Activities

      • English-Arabic translator at Global translation community

        Volunteering

        Nov 2017 - present -7 years, 10 months

      Achievements

      a freelancer translator (English-Arabic) and I translated 20,000 words on GTC

      Skills

      • Internet
      • Translation
      • word
      • excel
      • Banking
      • Customer Service
      • Customer Service
      • Human Resources
      • Sales
      • Adobe Photoshop

      Languages

      • English

        Advanced

      Training & Certifications

      • SEPT, standard English proficiency test

        AUC·2018
      • Understanding ILETS

        british council·2017
      • ILETS preparation

        QueensIsland University (EDX)·2017
      • My 21st century HR: Talent management

        udemy·2017
      • presentation skills

        udemy·2017
      • FATCA

        HSBC·2016
      • Anti money laundry (AML)

        HSBC·2015
      • communication and soft skills

        HSBC·2015
      • HR

        MISR LEARN·2011
      • ICDL

        MISR LEARN·2011
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