Basic Info

Mohamed hendy

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate IS Team Lead at Egypt Foods Group

Experience Details

Corporate IS Team Lead

IT/Software Development

Experienced (Non-Manager)

- Responsibilities:
o Manage new Implementations end to end
o Manage application support team
o First line support for the corporate solutions (GTM, Portal, HRMS, …)
o Monitor all the different systems to ensure service availability
o Fix application related issues within the agreed on SLA and within the change management process
o Maintain good relationships with vendors
o Participate in creating the SLA for the different applications
o Develop internal team schedule for managing on call, and application ownership and communicate to business
o Provide first line support to Users by providing analysis and resolution for routine operational application issues
o Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
o Monitor the corporate applications to ensure service availability 24/7
o Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
o Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
o Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
o Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
o Provide end user trainings for new modules/implementations.
o Participate in analysis for new changes and required operational enhancements.
o End to end project management for all new implementations within scope.
- Projects:
o RTM (Sales Buzz) Back/Front End:
 Project Manager of salesbuzz project by
• Developing Schedules.
• Time Estimating.
• Cost Estimating.
• Budget Allocation.
• Documentation.
• Team Leadership.
• Working with vendor.
• Monitoring and reporting progress.
 Key/End Users Training.
 UAT Sessions.
 Preparing Test/Production Servers.
 Go-Live activity plan.
 Rollout Plan.
o HRMS (HCM & Success Factors).
o Fleet Management System.


Company Details

Egypt Foods Group

Cairo, Egypt

More than 1000 employees

FMCG

N/A

Jul 2016 to present (1 year 7 months)
Application Support System Analyst at Etisalat Misr

Experience Details

Application Support System Analyst

IT/Software Development

Experienced (Non-Manager)

- Responsibilities:
o Provide a technical support to the users either via Emails or HP Trouble Ticket.
o Implement new system scope on the production servers through Change Request (CRs).
o Enhance, maintain the existing systems by providing, applying health checks either DB Queries or Shell Scripts.
o Dealing with different monitoring software like (HP Site Scope, IMS).
o Provide Support input for all new systems IA Documents.
o Fix System bugs, missing scope through either immediate or Normal CRs.
o Dealing with different DBs types (Oracle 10g,11g, MS SQL2008 R2, My SQL).
o On Call Support (System Outages, Night Activities).
o Support Oracle Weblogic 10g Administration.
o Support Oracle WebCenter Site 11gR1.
o On Site Support (Night Activities, Time Change Activities).
- Systems:
o Etisalat Portal (Weblogic 10g Administration).
o Etisalat Selfcare.
o Etisalat E-shop (ATG, BCC).
o Wayyak, Saytar (mobile applications backend).
o ISP Platform (MS Dynamics CRM 4.0).
o E-learning System (Sharepoint Administrator 2013).
o Message Engine, Bulk Sms, Dial Reservation.
o SIM Administration (SAI).
- Projects:
o Portal Revamp 2014:
 Participated in Implementation and configuration.
 Validate Impact Analysis Documents.
 Handling System Architecture Diagram.


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2014 to Jul 2016 (2 years 1 month)
Senior Application Support Engineer at Beyti

Experience Details

Senior Application Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Responsibilities:
o Provide database development, and enhancement, as well as management and coordination of changes to existing applications.
o Supporting business users through either ticketing system or email or phone calls.
o Support, customize in MS Dynamics AX2009.
o Create; enhance X++ reports in MS Dynamics2009.
o Provide application and business analyst consulting services.
o Identify solutions through understanding client requirements.
o Dealing with Different DB types like Oracle 10g, 11g or MS SQL server 2005, 2008.
o Maintain over 300 HHTs across company branches.
o Manage Operations Team which consists of 4 support engineers.
o On call Support.


- Projects:
o Serve as Project Manager via management of end to end system life cycle development of major projects.
o 2012, Launch MS Dynamics 2009 implementation by providing super users training, UAT and end users training.
o Provide user manual documents.
o 2013, Implemented Sales force automation application (SARAS) and MS Dynamics phase 2 (production module) successfully.
o Install and enhance over 300 HHTs
o 2014, SAP Migration
 Project Coordination
 Blue Print Documentation and Validation
 Gap Analysis
 Participated in Implementation and configuration
 Handling UAT Sessions for more than 80 users
- Business:
o Ensure E2E business process.
o Full understand of SCM process.
o Full understand of Manufacturing process.
o Provide recommendation solutions and set direction.
o Understand business objectives and identifying gaps.


Company Details

Beyti (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, FMCG

N/A

Nov 2011 to Jun 2014 (2 years 7 months)
Application Support Specialist at TE Data

Experience Details

Application Support Specialist

IT/Software Development

Entry Level

- Implementation of Siebel CRM by providing user manual documents.
- Support Siebel CRM and Oracle HRMS R12.
- Train business users.
- Provide Process, analysis documents for in-house applications.
- Support in house applications like:
o SIMBA (TE Data billing system).
o OMS
o Mantis, TTS.


Company Details

TE Data (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2009 to Nov 2011 (1 year 11 months)

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2005

A / Excellent / 85 -100%

N/A

Orman
2005

Certifications

ITIL Foundation
Nov 2016

Certificate details

ITIL Foundation

Nov 2016

N/A

N/A

N/A

IT Egypt Corp

N/A

Jobseeker photo

Profile Skills and Keywords

Application Support SpecialistApplication Support System AnalystArabicBasketballBeytiBusiness DevelopmentComputer ScienceCorporate IS Team LeadERPEnglishEtisalat MisrFMCGFootballITITIL FoundationPL SQLPlaystationProject ManagementSQL ServerSales Force AutomationSenior Application Support EngineerSoftware DevelopmentTE DataTelecommunicationsTravellingXBOX

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Business Development

Business Development

: Expert

: Extreme - I love it!

:

5-7 years

ERP

ERP

: Expert

: Extreme - I love it!

:

5-7 years

Sales Force Automation

Sales Force Automation

: Expert

: Extreme - I love it!

:

More than 7 years

SQL Server

SQL Server

: Expert

: Extreme - I love it!

:

More than 7 years

PL SQL

PL SQL

: Advanced

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

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