Lobna El-Shal

team supervisor at Al Ahly Medical Company

Cairo, Egypt

team supervisorFull Time
Apr 2017 - Present -8 yrs, 2 months
Egypt , Giza
- Job Details:• Plan the monthly activities for each team member based on number of claims received • Review daily/weekly progress of claims management, completing an existing backlog of 80,000 claims • Review the final claim summary for each provider (pharmacy) to ensure all claims are compliant with the company policy
Claims Adjuster \ senior claims adjusterFull Time
Dec 2013 - Apr 2017 -3 yrs, 4 months
Egypt , Giza
- Job Details:• Top performing team member in claims processing, exceeding the monthly target consistently with no quality issues and handling the most strategic service providers (including El Ezaby Pharmacies, Seif Pharmacies and Ali Image Pharmacies) • Nominated as the acting team supervisor at the absence of the team supervisor. • Coached junior team members to improve their competency

Ezaby Pharmacies

Jan 2012 - Dec 2013 -1 yr, 11 months

Egypt , Cairo

Job Details:• Managed the evening shift, growing its revenue by 500% over 2 years. • Managed the drug inventory planning for the branch, ensuring sufficient supplies of different drug categories • Managed the insurance segment at the pharmacy, ensuring drug dispense is aligned with different insurance schemes and claims are submitted to health insurance timely.

Bachelor of Pharmacy in pharmaceutical science
Cairo University (CU)
Jan 2002 - Jan 2007 - 5 yr