Basic Info

Ayman Ibrahim

12 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Quality Control Manager at ORASCOM EGYPT_ ContrackFM Facility Management

Experience Details

Quality Control Manager

Operations/Management, Quality, Business Development

Manager

- Quality control managers are in charge of making sure their employer's products meet acceptable quality standards. In their day-to-day tasks, these managers perform aspects of several jobs, including some of the work done by business administrators and human resource managers. Quality control managers make certain that production and manufacturing lines perform efficiently, coordinate employee efforts, and facilitate communications between management and production departments. They also devise ways of improving the manufacturing process to ensure higher-quality goods.


Company Details

ORASCOM EGYPT_ ContrackFM Facility Management (multinational)

Cairo, Egypt

More than 1000 employees

Business Supplies and Equipment , Business Services - Other

N/A

Jan 2014 to present (2 years 11 months)
Soft Service Area manager at • ORASCOM EGYPT_ ContrackFM Facility Management

Experience Details

Soft Service Area manager

Operations/Management, Business Development, Customer Service/Support

Manager

- Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed
- Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team
- Responsible for providing a key interface between Estates department customers and the contracted service providers on a day to day basis
- Responsible for development of a service charter and service level agreement to monitor key elements of the FM service
- Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms
- Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day to day basis
- Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
- Responsible for providing a continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement
- Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status


Company Details

• ORASCOM EGYPT_ ContrackFM Facility Management (multinational)

Cairo, Egypt

More than 1000 employees

Business Supplies and Equipment , Business Services - Other, Waste Management

N/A

Jan 2013 to Jan 2014 (1 year)
Station Manager at Europcar Egypt

Experience Details

Station Manager

Operations/Management, Administration, Tourism/Travel

Manager

- Manage station team, assign tasks & duties and monitor work flow. Follow-up with all customers’ requests and complains and make sure that vehicles are serviced in a good condition through his communication with drivers, maintenance & fleet. Communicate effectively, drive execution, foster innovation, collaborate with other departments, make sound independent decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet company objectives. Train, evaluate, and follow-up with subordinates. Work with station Supervisor to troubleshoot service repair issues, down equipment, ready-line equipment


Company Details

Europcar Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism, Automotive, Retail

N/A

Jan 2012 to Jan 2013 (1 year)
Senior in Blended Team (Planning & Development Team) at VODAFONE

Experience Details

Senior in Blended Team (Planning & Development Team)

Customer Service/Support, Administration, Business Development

Experienced (Non-Manager)

- Responsible for improving the team and facilitating the communication among the members of team
- Perform the tasks of monitoring, organizing, and coaching team on a daily basis
- Handle responsibilities of communicating the company's purpose, core values, vision to the front employees
- Handle escalated calls, complaints, questions, and queries, as required
- Draft general reports on performance and targets of team members as well as ensure that they exceed the targets
- Other duties as assigned.

Areas of Support
 I CARE (Blackberry, USB & Routers support).
 ADSL Billing.
 ADSL Technical Support.
 Dealers Support.
 VDA (Vodafone Directory Assistance).
 Corporate Queues (SME: Small & Medium Enterprise, MNC: Multi-National Companies).
 American & Schengen Visa Reservation.
 TLS (Trade Line Support) at Activation Queue.
 Customer Care Representative (Premium Segmentation)


Company Details

VODAFONE (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other, Telecommunications, Media Production

N/A

Jan 2008 to Jan 2012 (4 years)
Market Consultant & Researcher at PROLEADS RESEARCH COMPANY

Experience Details

Market Consultant & Researcher

Business Development, Analyst/Research, Media/Journalism/Publishing

Experienced (Non-Manager)

Conducting researches on Civil, Industrial projects and other services provided by different real estate companies, within GCC Countries. Process data required for clients on potential projects, which enable investors to make an informative decision to the benefit of their investments, reporting market condition in general and providing accurate information of projects status.


Company Details

PROLEADS RESEARCH COMPANY (multinational)

United Arab Emirates

501-1000 employees

Architectural and Design Services, Research

N/A

Jan 2007 to Jan 2008 (1 year)
Assistant Team Manager at AMERICANA GROUP (PIZZA HUT)

Experience Details

Assistant Team Manager

Hospitality/Hotels/Food Services, Administration, Customer Service/Support

Experienced (Non-Manager)

- Monitored the daily operational processes and assured efficiency in their implementation.
- frequently Visited each section of the restaurant throughout the day to assure streamlined activities and proper interdepartmental coordination
- training of new restaurant staff
- Planning marketing activities and promotional events and guiding the subordinates for its implementation
- Conducting meetings the with the senior officials to inform them about the status of current strategies and to understand their future strategies
- Maintained records of exceptional good / bad performances, individually for all the employees and submitted the data to the manager
- working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;
- ensuring high standards of customer service are maintained;
- implementing, and instilling in their teams, company policies, procedures, ethics, etc.;
- handling customer complaints and queries;
- devising and marketing promotional campaigns;
- Establishing relationships with the local community and undertaking activities which comply with the company’s corporate social responsibility programmers.


Company Details

AMERICANA GROUP (PIZZA HUT) (multinational)

Cairo, Egypt

More than 1000 employees

Food Services/Restaurants/Catering, Consumer Services , Food and Beverage Production

N/A

Jan 2005 to Jan 2007 (2 years)
Receptionist at SHERATON HELIOPOLIS

Experience Details

Receptionist

Customer Service/Support, Business Development, Tourism/Travel

Entry Level

- Register arriving guests and assign rooms.
- Answer enquirers regarding hotel services and registration by letter, telephone and in person, provide information about services available in the community and respond to guests' complaints.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.


Company Details

SHERATON HELIOPOLIS (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels, Business Services - Other, Consumer Services

N/A

Jan 2004 to Jan 2005 (1 year)

Education

Bachelor's Degree in (Business Administration)

Education Details

Bachelor's Degree

(Business Administration)

Faculty of Commerce, Ain Shams University (Business Administration), Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University (Business Administration)
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Galla Language School

Egypt

2002

A / Excellent / 85 -100%

N/A

Al Galla Language School
2002
This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

(Business Administration)AMERICANA GROUP (PIZZA HUT)AdministrationArabicArchitectural And Design ServicesAssistant Team ManagerAutomotiveBusinessBusiness Services - OtherBusiness Supplies And EquipmentBusiness-orientedCateringConsumer ServicesCustomer ServiceCustomer-orientedEnglishEuropcar EgyptFood And Beverage ProductionFood ServicesGamesHospitalityHotelsJournalismLeaderManagementMarket Consultant & ResearcherMediaMedia ProductionNegotiatorNet , Media & ResearchORASCOM EGYPT_ ContrackFM Facility ManagementPROLEADS RESEARCH COMPANYPlannerPublishingQuality AssuranceQuality ControlQuality Control ManagerReceptionistResearchRestaurantsRetailSHERATON HELIOPOLISSenior In Blended Team (Planning & Development Team)Seniority & ManagerialSoft Service Area ManagerStation ManagerSupportTelecommunicationsTourismTraining & TeachingTravelTravel And TourismVODAFONEVodafone CompanyWaste Management ORASCOM EGYPT_ ContrackFM Facility Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

seniority & managerial

seniority & managerial

: Advanced

: Extreme - I love it!

:

3-5 years

net , media & research

net , media & research

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Planner, Business-oriented, Negotiator, Customer-oriented

Online Presence

https://www.facebook.com/ayman.mohamed.779

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