Basic Info

Kyrillos Shehata

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales and Customer service supervisor at QNB Bank Egypt

Experience Details

Sales and Customer service supervisor

Banking, Sales/Retail

Experienced (Non-Manager)

• Develops new business prospects business through cold calls.
• Interacts with existing customers to increase sales of the bank's products and services.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
• Process necessary paperwork to rebate customer service charges.
• Balance customer checkbooks.
• Perform customer requested research, including printing statement and check copies.
• Transfer funds to cover customer overdrafts as directed by bank operations.


Company Details

QNB Bank Egypt (multinational)

Beni Suef, Egypt

More than 1000 employees

Banking

www.qnbalahli.com

Aug 2015 to present (2 years 4 months)
Digital Sales Representative at HSBC Bank Egypt

Experience Details

Digital Sales Representative

Banking, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

• Contacted customers who apply online through Bank’s website
for a certain product.
• Explained all products features and the needed documentation
and arrange meetings .
• Applied the other bank’s products Cross-selling like Loans,
Credit Cards, Insurance and Saving plans depending on customer profile
and after listing carefully to his needs.
• Followed up with with all received leads to close the deal
and achieve the highest success ratio.
• Organized meetings on weekly basis with Business Development
Department and IT Team to advice with recommendations in regards to the leads process and website interface.


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.hsbc.com

Aug 2014 to Aug 2015 (1 year)
Personal Banking Sales Representative at HSBC Bank Egypt

Experience Details

Personal Banking Sales Representative

Banking, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

performing customer service tasks beside direct sales tasks for personal loans and credit cards


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

N/A

Banking

www.hsbc.com

Mar 2011 to Jul 2015 (4 years 4 months)
Sales speicalist at National Bank of Egypt

Experience Details

Sales speicalist

Banking, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

National Bank of Egypt

Giza, Egypt

More then 1000 employees

Banking

www.nbe.com.eg

Oct 2010 to Feb 2011 (4 months)
Personal Banking Sales Representative at HSBC Bank Egypt

Experience Details

Personal Banking Sales Representative

Banking, Sales/Retail, Marketing/PR/Advertising

Entry Level

N/A


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Banking

www.hsbc.com

Feb 2010 to Sep 2010 (7 months)
Exporting manager assistance at Eddygypt Giordano

Experience Details

Exporting manager assistance

Accounting/Finance, Administration, Banking

Entry Level

N/A


Company Details

Eddygypt Giordano

Cairo, Egypt

11-50 employees

Manufacturing

N/A

Nov 2009 to Jan 2010 (2 months)

Education

English Section in accounting

Education Details

English Section

accounting, bussiness administration

Beni Suef University, Egypt

C / Good / 65 - 75%

N/A

N/A

Beni Suef University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Beni Swief Military High School

Egypt

2005

A / Excellent / 85 -100%

N/A

Beni Swief Military High School
2005

Training and Courses

Training/Course Details

Customer Service For Banking

Jul 2009

Egyptian Banking Institute ( EBI )

N/A

Training/Course Details

Principles Of Banking Operations

Aug 2008

Egyptian Banking Institute ( EBI )

N/A

Training/Course Details

Summer training

Aug 2008

Barclays Bank Bany Swief Branch

Customer Adviser Operations

Training/Course Details

Advanced Excel

Jul 2007

Vision Academy

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdobe PhotoshopAdvanced ExcelArabicBankingBusiness DevelopmentBussiness AdministrationCommunicatorComputer SkillsCreativeCustomer ServiceCustomer Service For BankingCustomer ServieceCustomer-orientedDigital Sales RepresentativeDutchEnglishExporting Manager AssistanceFinanceHSBC Bank EgyptHandling Customer ComplaintsInsuranceInternetManufacturingMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNegotiatorPersonal Banking Sales RepresentativePrinciples Of Banking OperationsQNB Bank EgyptRetailSalesSales And Customer Service SupervisorSales SpeicalistSmart PhonesSocialSummer TrainingSupportWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Dutch

Dutch

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

1-3 years

Fields of Expertise

Handling Customer complaints

Handling Customer complaints

: Advanced

: High

:

3-5 years

sales

sales

: Advanced

: Medium

:

3-5 years

customer serviece

customer serviece

: Advanced

: Extreme - I love it!

:

3-5 years

Banking

Banking

: Advanced

: High

:

3-5 years

Key Skills

Communicator, Negotiator, Customer-oriented, Creative, Social

Online Presence

http://lnkd.in/bRMm-XFhttps://www.facebook.com/K.Bassily

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