Basic Info

Nesma Sayed

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Export Account Manager at Uni Trans Global Losigtics

Experience Details

Export Account Manager

Customer Service/Support

Experienced (Non-Manager)

- handle Customer quotations and sending rates
- Get best Rates from Shipping Line.
- Book new shipments - Sea Freight.
- invoicing.


Company Details

Uni Trans Global Losigtics

Cairo, Egypt

51-100 employees

Import and Export

www.unitrans.org

Nov 2016 to Mar 2017 (4 months)
Senior Export Customer Service at Wilhelmsen Ship Service

Experience Details

Senior Export Customer Service

Logistics/Supply Chain

Experienced (Non-Manager)

Customer Service Dept. From May 2010 till Now

Handle the day-to-day Export Customer service tasks Which Includes:
- Create all Export Bookings.
- Handling special equipment bookings and coordinating availability and booking with equipment control team
- Ensure that all bookings rated and have all necessary data.
- Handle CBF & Load list.
- Responsible for waiver requests as per vessel delay, omit & phase out … or any service failure.
- Web admin for E service registrations confirmation and contribute on leading customers of web site issues.
- Involve in Monitoring & achieving Hanjin KPIs.
- Handle all customer requests / Complains on timely and professional manner.
- Communicate sailing schedules and services updates & failures with customers.
- Meet Local CS KPI *(Booking confirmation timing)
- Exceptional management: CODs – Export long stay – CNTR Damage.

Documentation Dept.

- Adding B/L data and send customer draft/amendments.
- Follow up auditing O/FRT on B/L.
- Send customer invoices.
- Releasing Export B/Ls to customers after checking the payment terms and credit status.
- Releasing import D/O to customers after checking the payment terms and credit status.
- Dealing with customer in any inquiry regarding their shipments until issuing D/O.


HR & Administration department From May 2010 until 2011
- Handling all HR management as an HR assistant for Wilhelmsen Cairo branch
- Handling Cairo office filling
- arrange for office price list requirements.


Company Details

Wilhelmsen Ship Service (multinational)

Cairo, Egypt

101-500 employees

Import and Export

www.wilhelmsen.com/shipsservice

May 2010 to Oct 2016 (6 years 5 months)
Data Entry (intern) at Makro

Experience Details

Data Entry (intern)

Customer Service/Support

Entry Level

Training in MAKRO Company (Data entry)


Company Details

Makro (multinational)

Cairo, Egypt

More than 1000 employees

Supermarkets

N/A

Sep 2009 to Jan 2010 (4 months)

Education

BA in Alsun / German Department

Education Details

BA

Alsun / German Department

Ain Shams University, Egypt

B / Very Good / 75 - 85%

German Department. English second language.

N/A

Ain Shams University
2006 - 2009

Certifications

Certificate details

• ICDL International Computer Driving License

Jun 2007

85 out of 100

N/A

N/A

Ministry of communications and Information Technology _ Egypt

N/A

Training and Courses

Training/Course Details

language

Mar 2008

Geothe Institute

• German certificate endorsed by Geothe Institute.( B1 ) • German conversation certificate endorsed by Geothe Institute.( B1 )

Training/Course Details

language

Mar 2008

Geothe Institute

• German certificate endorsed by Geothe Institute.( B1 ) • German conversation certificate endorsed by Geothe Institute.( B1 )

Training/Course Details

Interpersonal skills

Sep 2007

Zedny

Interpersonal skills Certificate endorsed by Zedny

This profile is fresh!
Last update 25 days ago.

Jobseeker photo

Profile Skills and Keywords

Alsun / German DepartmentArabicCreativeCustomer ServiceCustomer Service ExportCustomer-orientedData EntryEnglishExport Account ManagerGermanHard WorkerHuman ResourceImport And ExportInterpersonal SkillsLanguageLogisticsMakroMicrosoft ExcelMicrosoft PowerPointMicrosoft WordProblem SolverReadingSenior Export Customer ServiceSupermarketsSupportTeam PlayerTransportationTravellingWalkingWilhelmsen Ship Service ICDL International Computer Driving License

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Beginner

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer service export

Customer service export

: Expert

: Extreme - I love it!

:

3-5 years

human resource

human resource

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/profile/edit?trk=nav_responsive_sub_nav_edit_profile

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