Basic Info

Wasfy Rezk

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Application Support Enginner at Beltone Financial Holding

Experience Details

Application Support Enginner

IT/Software Development

Experienced (Non-Manager)

• Database Administrator Responsibilities:
o Install, configure and administrate Databases for both oracle and MS SQL server
o Define users and enable data distribution to the right user, in appropriate format and in a timely manner
o Creating and managing backups and disaster recovery plans.
o Monitor database performance, implement changes and apply new patches and versions when required
• Application Support Responsibilities:
o Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users and external application or service suppliers where necessary.
o Assists in defining acceptance tests for new or changed automated systems.
o Answers customer queries raised regarding the product.
o Troubleshoot customer application software issues and follow-ups until completion.
o Understand the issue reported by the customer, analyze and report it in the reporting system
o Resolve support issues with a focus on root cause analysis to reduce recurring issues.
o Monitor Applications and services performance, high availability, implement changes, and apply new patches and versions when required.

• System Administration Responsibilities:
o Install and administrate windows servers, Linux
o Install and administrate Microsoft Hyper-V servers
o Document all installation, implementation and technical manuals and update them when needed.
o Study, deploy and manage high availability solutions for all running applications, databases, services and systems.


Company Details

Beltone Financial Holding (multinational)

Cairo, Egypt

101-500 employees

Investment Banking

N/A

Mar 2015 to present (2 years 7 months)
Application Manager at EL Mohandess Press

Experience Details

Application Manager

IT/Software Development

Manager

1. Manage information technology and computer systems
- Planning to implement ERP system.
- Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
- Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
- Meet with managers to discuss system requirements, specifications, costs and timelines
- Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
- Control the computer systems budgets and expenditures.
2. Implement and Monitor and maintain technology
Main Activities
- Planning, analysis for current business procedures ( AS IS), and development to the future ( TO BE ), and review SOPs for all departments.
- Create workflows for all functions to be compatible with ERP.
- Implement and Manage Win 2008 R2, AD, GP, File Server.
- Implement and Manage TMG 2010.
- Troubleshoot all technology issues for Hardware and Desktop applications.
- Make recommendations about purchase of technology resources.
- Research current and potential resources and services.
- Provide network access to all staff and Employees.
- Install work stations
- Connect and set up hardware
- Load all required software
- Provide network accounts and passwords as required
- Monitor security of all technology
- Input and maintain IP addresses
- Advise staff of security breach and/or change in password or security status
- Identify and prepare hardware for disposal when appropriate
- Ensure hardware is stripped and secured before disposal.


Company Details

EL Mohandess Press

Cairo, Egypt

101-500 employees

Publishing and Printing

N/A

Dec 2012 to Feb 2015 (2 years 2 months)
Applications and Database Support Supervisor at CEOSS

Experience Details

Applications and Database Support Supervisor

IT/Software Development

Experienced (Non-Manager)

-Implementation for all Functionalities and troubleshooting for Running applications,
(Alpha Misr ERP System, Ceoss Loans, Ceoss Helpdesk, Ceoss Cars and Digital Hospital program).
-Design and implement reports using Oracle Discoverer Plus.
-Design and implement reports using Crystal Reports.
-Installation of oracle products 10G, 11G, Application Server 10G, Standby and Personal oracle Oracle8i & 10G and 11G.
-Database backup and recovery.
-Create, customize and maintain EUL for different schemas in Oracle discoverer.
-Design Reports using Oracle Discoverer Plus.
-Create views using SQL Developer and PL.SQL that is used in Oracle Discoverer Reports.
-Deal with Oracle Database through PL.SQL and Enterprise Manager.
-Deal with Metalink services request.
-Manage Ceoss Helpdesk Application for call center, Software, Hardware inventory and License.
-QA for all application updates or change request. Manage UAT for all software life cycles developed by Egabi Software.
-Administration of SQL server 2000, 2005 (Maintenance, Backup and Reporting Service)
-Administration of Win Server 2003 and Win Server2008 Active Directory and IIS.
-Excellent experience in use and troubleshot Ms. Outlook, and other office applications
-All Network Hardware Installation
-Develop tactical and strategic plans, standards, guidelines and policies.
-Study and apply new features.
-Documentation systems for tailored programs (analysis documents, design documents, and user guides).
-Training users
-Install and Configure PCs to work properly with system
-Troubleshooting for software, hardware and applications local and remote


Company Details

CEOSS

Cairo, Egypt

101-500 employees

Non-Profit Organizations

www.ceoss.com.eg

Apr 2006 to Nov 2012 (6 years 7 months)

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Higher institute for special technologies studies, Egypt

A / Excellent / 85 -100%

N/A

N/A

Higher institute for special technologies studies
2000 - 2004

Training and Courses

Training/Course Details

Oracle E-Business Suite - Financial Module

Apr 2009

ERP Egypt

N/A

Training/Course Details

Microsoft SQL Server 2000 Database Administration

Nov 2005

Synergy

N/A

Training/Course Details

Microsoft SQL Server 2000 Database programming

Apr 2006

Synergy

N/A

Training/Course Details

Supply Chain Management

Apr 2014

SYMBIOS Consulting Center

N/A

Training/Course Details

SAP FI

Jun 2014

Jupiter 2000 Training Center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalApplication ManagerApplication Support EnginnerApplications And Database Support SupervisorApplications SupportArabicBIBI ToolsBeltone Financial HoldingBusiness AnalysisBusiness IntelleganceBusiness-orientedComputer ScienceCrystal ReportsDatabaseDetails-orientedERPEnglishHelpDeskHuman Resources (HR)ITIT ManagmentInformation Technology (IT)Investment BankingLearningMicrosoft OfficeMicrosoft SQL Server 2000 Database AdministrationMicrosoft SQL Server 2000 Database ProgrammingNetworksNon-Profit OrganizationsOracleOracle E-Business Suite - Financial ModuleOrganizerPresenterPublishing And PrintingReadingSAP FISecretarySoftware DevelopmentStereotypical ThinkingStraight WaysSupply Chain ManagementSystems Analysis

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

HelpDesk

HelpDesk

: Expert

: Medium

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

ERP

ERP

: Advanced

: Extreme - I love it!

:

5-7 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

More than 7 years

Database

Database

: Advanced

: High

:

5-7 years

Business Intellegance

Business Intellegance

: Advanced

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Intermediate

: High

:

5-7 years

Secretary

Secretary

: Intermediate

: High

:

1-3 years

Accounting

Accounting

: Intermediate

: High

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: High

:

5-7 years

Business Analysis

Business Analysis

: Intermediate

: High

:

3-5 years

Crystal Reports

Crystal Reports

: Intermediate

: High

:

3-5 years

Oracle

Oracle

: Intermediate

: High

:

5-7 years

BI Tools

BI Tools

: Intermediate

: High

:

3-5 years

Fields of Expertise

HelpDesk

HelpDesk

: Expert

: Medium

:

5-7 years

BI

BI

: Advanced

: Extreme - I love it!

:

3-5 years

Systems Analysis

Systems Analysis

: Advanced

: Extreme - I love it!

:

5-7 years

IT Managment

IT Managment

: Advanced

: High

:

3-5 years

Database

Database

: Advanced

: Extreme - I love it!

:

3-5 years

ERP

ERP

: Advanced

: Extreme - I love it!

:

5-7 years

Applications Support

Applications Support

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Business-oriented, Presenter, Organizer, Details-oriented

Online Presence

http://www.linkedin.com/home?trk=nav_responsive_tab_home

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