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Wasfy Rezk

IT Applications Support Lead at EFG Hermes

Nasr City, Cairo, Egypt

Work Experience

  • IT Applications Support LeadFull Time

    EFG Hermes

    Sep 2020 - Present -4 yrs, 9 months

    Egypt , Giza

    • IT ManagerFull Time

      EL MOhandess Press

      Mar 2019 - Jan 2020 -10 months

      Egypt , Cairo

      • Job Details:- Responsible for Analyze, reviewing business requirements and develop enhancements to achieve them and sharing with Implementation Provider for analysis, design, development, implementation, configuration, testing, and deployment activities related to ERP System - Work with top Management, Key users and end users to analyze current system processes and Business requirements, identify gaps and analyze alternative approaches to meet requirements - Prepare designs and maintenance costs for various business application developments. - Design and implement reports for sales, revenues, expenses using Microsoft Power BI and Crystal Reports. - Lead IT projects, including the design and deployment of new IT systems and services - Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure - Help define IT infrastructure strategy, architecture, and processes - Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs - Assess vendors and develop test strategies for new hardware and software - Manage IT department Budgets. - Design and implement reports using Microsoft Power BI and Crystal Reports. - Install and administrate MS SQL server 2012, 2016. - Creating and managing backup and disaster recovery plans. - Document all installation, implementation and technical manuals and update them when needed.
    • Senior Application Support EnginnerFull Time

      Beltone Financial

      Mar 2015 - Feb 2019 -3 yrs, 11 months

      Egypt , Cairo

      • Job Details:- Daily operations, monitoring and maintenance of applications and database systems. includes monitoring application functionality to guarantee the availability of software on the computer network. Creating a backup system for applications and files associated with business operations. - Install and administrate oracle 10g, 11g and 12c under windows server and Linux red hat and Centos. - Install and administrate MS SQL server 2008, 2012, 2014 and 2016 for Dev, UAT and production environments. - Creating and managing backup and disaster recovery plans. - Manage and Operate all Brokerage applications for end user (Front Office (GL SunGard, OMS and Beltone Online and Mobile Trade) Middle Office and back office applications, CRM and Process Maker) - Study, deploy and manage high availability solutions for all running applications, databases and services. - As Database, Applications Administrator duties for managing user permissions and roles. - Manages systems hardware and application software implementation and upgrades. - Design and implement reports using Crystal Reports. - Install and administrate MS Hyper-V and VM Ware. - Manage and Monitor availability for all DBs systems, Services and applications on Main, standby and DR sites by Manage Engine. - Document all installation, implementation and technical manuals and update them when needed. - Configure all applications to be running smoothly on both server and client sides. - Contac applications providers to handle applications change requests or Bugs. - Document and track all applications issues on MANTIS application. - Research for new solutions and techniques to improve services performance and stability. - Prepare, configure and test all apps, services on test environment. - QA and test all new apps or bugs solution before lunching to production servers. - Handle network and security issues with their support teams.
    • Applications ManagerFull Time

      EL Mohandess Press

      Dec 2012 - Feb 2015 -2 yrs, 2 months

      Egypt , Cairo

      • Job Details:1. Manage information technology and computer systems - Planning to implement ERP system. - Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) - Develop and implement policies and procedures for electronic data processing and computer systems operations and development. - Meet with managers to discuss system requirements, specifications, costs and timelines - Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems - Control the computer systems budgets and expenditures. 2. Implement and Monitor and maintain technology Main Activities - Planning, analysis for current business procedures ( AS IS), and development to the future ( TO BE ), and review SOPs for all departments. - Create workflows for all functions to be compatible with ERP. - Implement and Manage Win 2008 R2, AD, GP, File Server. - Implement and Manage TMG 2010. - Troubleshoot all technology issues for Hardware and Desktop applications. - Make recommendations about purchase of technology resources. - Research current and potential resources and services. - Provide network access to all staff and Employees. - Install work stations - Connect and set up hardware - Load all required software - Provide network accounts and passwords as required - Monitor security of all technology - Input and maintain IP addresses - Advise staff of security breach and/or change in password or security status - Identify and prepare hardware for disposal when appropriate - Ensure hardware is stripped and secured before disposal.
    • Education

      • Bachelor's Degree in Computer Science

        Higher institute for special technologies studies

        Jan 2000 - Jan 2004 - 4 yr

      Skills

      • Application Support
      • Information Technology (IT)
      • Oracle DBA
      • Database
      • ERP
      • System Analysis
      • Microsoft SQL Server
      • Business Intellegance
      • IT Managment
      • Business Analysis
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      Languages

      • Arabic

        Advanced
      • English

        Advanced

      Training & Certifications

      • Provisioning SQL server 2016

        Global Knowledge ·2017
      • PMP exam preparation

        Riti·2017
      • MS SQL server 2014 administration

        Global Knowledge·2015
      • Linux Red hat 7 administration

        Linux Plus·2015
      • Oracle DBA 11g Workshop1

        Egabi·2015
      • SAP FI

        Jupiter 2000 Training Center·2014
      • Supply Chain Management

        SYMBIOS Consulting Center·2014
      • Oracle E-Business Suite - Financial Module

        ERP Egypt·2009
      • Microsoft SQL Server 2000 Database programming

        Synergy ·2006
      • Microsoft SQL Server 2000 Database Administration

        Synergy·2005
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