Mennat Allah Saied Moawed

Senior ManagerFull Time

Software Service Delivery ManagerFull Time

• Job Details:• Engage with clients to understand their unique requirements, goals, and challenges, building strong client relationships based on trust and collaboration. • Provide end-to-end oversight of IT and software projects, from project initiation and planning to execution, monitoring, and closure, ensuring successful outcomes. • Effectively allocate resources, including project teams and technology assets, to optimize project delivery and meet client expectations. • Maintain rigorous quality assurance standards throughout project lifecycles, overseeing testing and validation processes to ensure the delivery of high-quality software solutions. • Identify and mitigate project risks, proactively address issues and challenges to maintain project timelines and objectives. • Lead and motivate cross-functional teams, fostering a collaborative and productive work environment, and providing mentorship and guidance as needed. • Communicate project progress, risks, and results to stakeholders, both internal and external, ensuring transparency and alignment with project goals. • Continuously evaluate and improve service delivery processes, incorporating industry best practices and agile methodologies to enhance efficiency and effectiveness. • Ensure high levels of client satisfaction by meeting or exceeding client expectations, delivering exceptional experiences, and addressing client feedback effectively.