Basic Info

Hadeel mostafa

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

English and arabic instructor at Berlitz

Experience Details

English and arabic instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

I work as an English instructor teaching people how to use English in their life and through conversation. I teach adults from all ages and kids too. I teach forgieners colloquial arabic.


Company Details

Berlitz (multinational)

Giza, Egypt

101-500 employees

Education

Www.berlitzegypt.com

Dec 2013 to present (3 years 7 months)
Technical manager at Direct English

Experience Details

Technical manager

Education/Teaching, Training/Instructor

Manager

1.organizing instructors
2.managing salaries
3. managing classes timings


Company Details

Direct English (multinational)

Giza, 6 October, Egypt

51-100 employees

Education

N/A

Jul 2016 to present (1 year)
English instructor at Direct English

Experience Details

English instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Working in teaching English to non-English speakers and Arabic to non-Arabic speakers’corporate stuff and managerial levels.
Responsibilities:
• Teach English to adults in an English only environment.
• Teaching adults from beginners level (level1 and below) to advanced levels (level 6).
• Do evaluation tests to the students to measure their levels.
• Teach conversational English and assign projects to the classes.
• Teaching non-Arabic speakers in managerial levels colloquial Arabic.


Company Details

Direct English

Giza, Egypt, Egypt

51-100 employees

Education

N/A

Dec 2015 to Jul 2016 (7 months)
International account agent at Vodafone

Experience Details

International account agent

Customer Service/Support

Experienced (Non-Manager)

Vodafone UK account
as 1st line technical advisor responsible for:
Handling Basic network issues.
Repair and exchange for faulty mobile phones.
Basic troubleshooting for iPhone, Blackberry and Mobile broadband


Company Details

Vodafone (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Sep 2009 to Jan 2012 (2 years 4 months)
International account agent at Vodafone

Experience Details

International account agent

Customer Service/Support

Entry Level

Vodafone AU account
As advisor in the billing and charging queue my role was:
Handling customer billing enquires
Basic network troubleshooting.


Company Details

Vodafone (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Aug 2008 to Sep 2009 (1 year 1 month)
English Instructor at Sera language institute

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

Teaching English language to college students.


Company Details

Sera language institute

Giza, Dokki, Egypt

11-50 employees

Education

N/A

Mar 2008 to May 2008 (2 months)

Education

MBA in business administration

Education Details

MBA

business administration

University of South Wales, United Kingdom

Not specified

N/A

N/A

University of South Wales
2016 - 2018 (Expected)
BA in English literature

Education Details

BA

English literature

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Narmer Language School

Egypt

2004

A / Excellent / 85 -100%

N/A

Narmer Language School
2004

Certifications

Certificate details

TEFL (teaching English as second language)

Aug 2013

89 out of 100

N/A

N/A

Tefl Cambridge

N/A

Certificate details

professional certificate in simultaneous translation

Jan 2009

N/A

N/A

N/A

AUC (American University in Cairo )

N/A

Training and Courses

Training/Course Details

leadership and negotiations skills training

Apr 2008

Alashanek Ya Balady association

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBerlitzBusiness AdministrationCustomer ServiceCustomer Service RepresentativeDirect EnglishEducationEnglishEnglish And Arabic InstructorEnglish InstructorEnglish LiteratureFrenchHard WorkerInnovativeInteractiveInternational Account AgentInternetLeadership And Negotiations Skills TrainingLogistics AdminMBAMicrosoft OutlookMs OfficeNegotiatorOrganizerProfessional Certificate In Simultaneous TranslationSupportTEFL (teaching English As Second Language)Technical ManagerTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Ms office

Ms office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer service representative

customer service representative

: Expert

: Extreme - I love it!

:

3-5 years

logistics admin

logistics admin

: Advanced

: Extreme - I love it!

:

1-3 years

English Instructor

English Instructor

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Organizer, Innovative, Interactive

Online Presence

https://touch.www.linkedin.com/?sessionid=6957746572230656&rs=false#profile/285427934https://www.facebook.com/hadeel.mostafa.142?ref=tn_tnmn

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