profile-img

passent mohamed farouk

Call center agent at Sutherland global services

Alexandria, Egypt

Work Experience

  • Call center agentFull Time

    Sutherland global services

    Nov 2016 - Present -8 yrs, 7 months

    Egypt , Alexandria

    • office coordinatorFull Time

      World Trade Organization Institute

      Jan 2016 - Nov 2016 -10 months

      Egypt , Alexandria

      • Job Details:Manage the schedule for all the institute courses and meeting rooms, ensuring that executive meeting needs are always met. Ensure that all the institute-wide intvernal correspondence is distributed as paper memos and also posted on the company intranet. Maintain the stock levels for office and break room supplies and submit purchase requests to management when necessary. Coordinate and plan the institute social events that take place during and after business hours Supervise . Train the new employees. Solve customers’ problems. Send a daily & monthly reports to the main branch in Cairo about workflow’s plan
    • telesalesFull Time

      World Trade Organization Institute

      Jul 2015 - Dec 2015 -5 months

      Egypt , Alexandria

      • Job Details:Answer questions about the courses , the institute and it’s services. Ask questions to understand customer requirements. Enter and update customer information in the database.
    • customer serviceFull Time

      World Trade Organization Institute

      Jan 2014 - Jun 2015 -1 yr, 5 months

      Egypt , Alexandria

      • Job Details:Answer phones and greet and direct visitors appropriately. Receive customers’ complains. Suggest solutions about customer’s complain to the office coordinator.
    • Education

      • Bachelor's Degree in accounting

        Alexandria University (ALEXU)

        Jan 2009 - Jan 2013 - 4 yr

      • High School - Thanaweya Amma

        El raml secondar school

        Jan 2009 

      Skills

      • Customer Service
      • Microsoft Office
      • Adobe Photoshop
      • office coordinator
      • Call Center
      • Telesales

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • EDUEgypt Business Process Outsourcing Skills Certification

        Information Technology Institute (ITI)·2013
      • icdl

        Ministry of communications and information technology·2013
      • Berlitz

        Berlitz language center·2012
      Share this Profile