
passent mohamed farouk
Call center agent at Sutherland global services
Alexandria, EgyptWork Experience
Call center agentFull Time
Sutherland global services
Nov 2016 - Present -8 yrs, 7 months
Egypt , Alexandria
office coordinatorFull Time
World Trade Organization Institute
Jan 2016 - Nov 2016 -10 months
Egypt , Alexandria
- Job Details:Manage the schedule for all the institute courses and meeting rooms, ensuring that executive meeting needs are always met. Ensure that all the institute-wide intvernal correspondence is distributed as paper memos and also posted on the company intranet. Maintain the stock levels for office and break room supplies and submit purchase requests to management when necessary. Coordinate and plan the institute social events that take place during and after business hours Supervise . Train the new employees. Solve customers’ problems. Send a daily & monthly reports to the main branch in Cairo about workflow’s plan
telesalesFull Time
World Trade Organization Institute
Jul 2015 - Dec 2015 -5 months
Egypt , Alexandria
- Job Details:Answer questions about the courses , the institute and it’s services. Ask questions to understand customer requirements. Enter and update customer information in the database.
customer serviceFull Time
World Trade Organization Institute
Jan 2014 - Jun 2015 -1 yr, 5 months
Egypt , Alexandria
- Job Details:Answer phones and greet and direct visitors appropriately. Receive customers’ complains. Suggest solutions about customer’s complain to the office coordinator.
Education
Bachelor's Degree in accounting
Alexandria University (ALEXU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
El raml secondar schoolJan 2009
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
EDUEgypt Business Process Outsourcing Skills Certification
Information Technology Institute (ITI)·2013icdl
Ministry of communications and information technology·2013Berlitz
Berlitz language center·2012