Basic Info

Passent farouk

2 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Office coordinator at World Trade Organization Institute

Experience Details

Office coordinator

Administration

Experienced (Non-Manager)

Manage the schedule for all the institute courses and meeting rooms, ensuring that executive meeting needs are always met.
Ensure that all the institute-wide internal correspondence is distributed as paper memos and also posted on the company intranet.
Maintain the stock levels for office and break room supplies and submit purchase requests to management when necessary.
Coordinate and plan the institute social events that take place during and after business hours
Supervise .
Train the new employees.
Solve customers’ problems.
Send a daily & monthly reports to the main branch in Cairo about workflow’s plan


Company Details

World Trade Organization Institute

Alexandria, Egypt, Egypt

1-10 employees

Consumer Services

WWW.WTOI.ORG

Jan 2016 to present (11 months)
Telesales at World Trade Organization Institute

Experience Details

Telesales

Administration, Sales/Retail

Experienced (Non-Manager)

Answer questions about the courses , the institute and it’s services.
Ask questions to understand customer requirements.
Enter and update customer information in the database.


Company Details

World Trade Organization Institute

Alexandria, Egypt, Egypt

1-10 employees

Consumer Services

WWW.WTOI.ORG

Jul 2015 to Dec 2015 (5 months)
Customer service at World Trade Organization Institute

Experience Details

Customer service

Administration, Sales/Retail, Customer Service/Support

Manager

Answer phones and greet and direct visitors appropriately.
Receive customers’ complains.
Suggest solutions about customer’s complain to the office coordinator.


Company Details

World Trade Organization Institute

Alexandria, Egypt, Egypt

1-10 employees

Consumer Services

WWW.WTOI.ORG

Jan 2014 to Jun 2015 (1 year 5 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Faculty of Commerce, Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Alexandria University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El raml secondar school

Egypt

2009

B / Very Good / 75 - 85%

N/A

El raml secondar school
2009

Certifications

icdl
Feb 2013

Certificate details

icdl

Feb 2013

N/A

N/A

N/A

Ministry of communications and information technology

IT
windows
M.S word
M.S excel
M.S powerpoint
M.S access
internet browsing

Berlitz
May 2012

Certificate details

Berlitz

May 2012

87% out of 100%

N/A

N/A

Berlitz language center

N/A

Training and Courses

Training/Course Details

EDUEgypt Business Process Outsourcing Skills Certification

Sep 2013

Information Technology Institute (ITI)

• The Training covered the following: o Soft Skills (Customer Service including Assertive Behavior and Handling Irate Customers , Time Management, , Communication skills, Presentation skills, and Team Work) o Voice and Accent (Global Language, Consonant and Vowel Sounds, and Syllables and Syllabic Stress) o Grammar and Sentence Structure o PC Skills (MS Office, Internet Search Basics and Browsing, Typing Techniques) o Analytically Skills o Aptitude(Numerical Ability, Logical Reasoning, and Attention to Details)

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AccountingAdaptiveAdministrationAdobe PhotoshopAnalyticalArabicBerlitzBusiness DevelopmentCall CenterChallangeConsumer ServicesCustomer ServiceCustomer-orientedEDUEgypt Business Process Outsourcing Skills CertificationEnglishFlexibleIcdlInternetLearn New ThingsMicrosoft OfficeMusicOffice CoordinatorOrganizerRetailSalesShoppingSupportTeam PlayerTelesalesWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

telesales

telesales

: Intermediate

: Little

:

Less than 1 year

office coordinator

office coordinator

: Intermediate

: Medium

:

Less than 1 year

call center

call center

: Beginner

: Medium

:

Less than 1 year

Key Skills

Analytical, Customer-oriented, Organizer, Flexible / Adaptive, Team Player

Online Presence

https://www.facebook.com/bassant.farouk

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